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I don't think I've ever been more mad at a developer than I am at the Shopify devs right now.
They've bugged the legacy invoice generator and are too stupid to just roll it back like any other platform would do. The fact they apparently don't have regression testing for the biggest e-commerce platform on Earth is mind boggling.
Hi there! Thank you for reaching out and sharing your review. We appreciate your input, and I want to assure you that your comments are valuable to us. We will share your feedback with our product development team for review. - Moira, Shopify Support
This app is terrible! Not only can I not customize the template, it prints blank pages. lol Please come up with something better for those of us who don't know code.
Hi, there!
Thank you for reaching out.
In order to make your templates work in the new app, you'll need to replace the legacy variables with the new variables. You can contact our authenticated Support via the Shopify Help Center (https://shopify.link/vRnL) for assistance.
We appreciate you sharing your feedback in regard to the app. I've gone ahead to share your request with our Product Development team for review. While we can't guarantee if or when this will be implemented, rest assured it has been shared. -Victoria, Shopify Support.
Too hard to customise the template unless you can understand lines of code.
Hi there. Thank you for providing that feedback. We have a great help guide here(https://bit.ly/4c1oIZ8) on how to customize you templates. Additionally small customizations can be done on your behalf by our team using design time. If that's something you're interested in please reach out to our live team via the link above. - Skye, Shopify Support
Looks like another complete and utter failure to go along with the many other failures from the Shopify development team. I'm curious as to why Shopify continues to log so many failures in a market landscape that has so many different competitors. This failure coupled with Shopify's failure to add simple dimensional shipping proves that they don't have their customers best interests at heart.
Hey there! Thank you for taking the time to provide feedback about the Order Printer app. I'll be sure to log this feedback to our development team for potential future consideration. - Dirk, Shopify Support
Absolutely appaling, order printer wasn't great but this is far worse, I was hoping it would at least have the ability to produce credit notes, not a chance it looks like they have just taken the data which the original app used and then put it together with awful formatting.
It doesn't even show your VAT number! What use is that? It also shows the website name instead of the correct business name so totally useless as a VAT invoice.
I won't go into the packing note showing pricing, or the order list with the date overwriting the order number.
Was this coded by a schoolboy with zero business experience?
This was an opportunity to produce a really useful app and instead we have this pile of poo.
Hi there! Thanks for taking the time to share your thoughts with us here. We'd like to record your feedback internally as a merchant request. If you can reach out via our Help Centre here: https://shopify.link/VRd6 we can ensure your critical feedback is shared with the correct internal team. -Don, Shopify Support
La lista de variables que funcionaba con order printer legacy no funciona con esta nueva app.
This is absurd! The old app changed to Legacy and we have to download a new app. The new app doesn't have an option to make it easy to customize. We're so overload of work and now have to find a way to customize the template or find one that works and to make it like the old template we used to have for our store. The previous one we have paid for and done so much work for it.... What's the point?
Please bring back the old one for us!
Hi, there! I appreciate that it will take some time to migrate to the new app. The intention of the new app is to offer an improved interface and better performance, so we want to ensure that it works well for your business. If you have specific feature requests or if there's any other feedback you'd like to provide, please contact us via the Help Center so we can share your thoughts with our developers: https://shopify.link/1w5D. Thank you. -Sophia, Shopify Support
I paid for Invoice/Packing Slip template and now I have to use the basic ugly template from Shopify Order Printer. If you want to change the legacy version, you should have bring back our purchased template as well. I'm not familiar with coding, and couldn't adjust the template...
Thank you for taking the time to review the app. While we can't provide support for purchased templates, it is possible that our Theme Support team may be able to help you with customizations if they are within the scope of our Design Policy. Please reach out via the Help Center so we can look into this with you: https://shopify.link/1w5D. -Sophia, Shopify Support
Would have been nice to have a warning that it was going to wipe out all our custom code! thanks for screwing me and costing me an entire day to try to rebuild what i had
Hi there! Thanks for taking the time to share your feedback with us here. You can learn how to make a duplicate copy of any of your themes here on our help site: (https://shopify.link/JGax), for future reference. -Don, Shopify Support
The app says it is customizable, but it is not. you can not add logos, remove pricing, add instructions for use or anything. The legacy app was WAY better than this! DO NOT INSTALL.
Hi, there. Thanks for your review of the new Shopify Order Printer app. You are still able to add logos to your templates, but now you need to edit the HTML for your templates to add this information, as well as remove pricing, or add additional instructions: https://shopify.link/p131. If you have difficulties with adding information, or making certain edits, reach out to us via our Help Center for assistance: https://shopify.link/vRnL. -Imogen, Shopify Support