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Don't fix what isn't broken. The older Order Printer app works so much better. I don't want this new app, and none of the other Shopify users I know do either. Don't take away the legacy one in August. If you do, we'll just switch to another third-party app that actually works.
We appreciate your feedback regarding the new Order Printer app. We understand your concerns about the changes and the preference for the older version. Your feedback is valuable to us, and we are actively working to address the issues raised by users like you. -Emily, Shopify Support
Why.....?
The legacy app worked. It's more flexible, holds features this app doesn't and this app requires work from a specialist to convert old templates.
Furthermore, the instructions to create a template are false:
https://help.shopify.com/en/manual/orders/printing-orders/shopify-order-printer/customizing-order-templates
When you "open app", there are no "templates", nor a "create a template" option.
Hi, there. Thanks for your review of the new Shopify Order Printer App. We do have a help document available here (https://shopify.link/18NL) that you can use for assistance with migrating your old templates to the new app without the assistance of an Advisor. Of course, our advisors are available 24/7 via our Help Center to lend a hand: https://shopify.link/vRnL. As for the 'template's option, when you open the 'Shopify Order Printer' app, you should see 'templates' appear as an option on the left-hand side of your screen. From there, you can select that option. Then 'create a template' will be available on the next screen in the top right. -Imogen, Shopify Support
After update my old template got lost
Hello! Please refer to our guide on migrating from the legacy app: https://shopify.link/18NL. This will help you migrate your template to the new app. -Sophia, Shopify Support
Our template does not work in the new version of order printer.
Banner says to reach out if there are any issues with custom tempaltes but there is no way to actually reach out that we can find.
Hello! It sounds like your template from the legacy app might include variables that need to be updated: https://shopify.link/18NL. For further support, our team is available 24/7 via the Help Center: https://shopify.link/1w5D. The virtual assistant there will lead you to the available contact options if it isn't able to answer your questions. -Sophia, Shopify Support
Really... How clueless management... Nice job of screwing up something that worked fine.!!!!!!!!!!
Thank you for your review and providing this feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support
Packing list should not have price information on it.
Copy and past old templates does not carry everything over.
Hey there! Thanks for your review. I'm pleased to let you know we've removed the prices from the packing slip. If you still see them on your end, I suggest creating a support ticket through our Help Center (https://shopify.link/WJna), so our support team can investigate.
As for the templates, I'll make sure to pass your feedback along to our development team. Thanks! -Summer, Shopify Support
Any edits to templates must be done via code, so there is ZERO options for self service if you don't know how to code. Copy and pasting from the old order printer to the new one does not work as it claims it should, there are a lot of things that don't carry over (like pictures, tag lines, QR codes for discounts, etc)
Hi, there! If copying and pasting your existing templates isn't working, it is possible that you have legacy variables in place that need to be updated. Details on migration between the old and updated version of the app can be found here: https://shopify.link/18NL. If you need help, Shopify's Theme Support team may be able to assist with minor adjustments within the scope of the Shopify Design Policy. For any adjustments outside of our scope, I recommend posting a question in the Community forums: https://shopify.link/7kzD. -Sophia, Shopify Support
None of the shipping details print out on this new APP - don't know if it is regular, expedited, post, courier etc
This needs to be FIXED
We appreciate your feedback regarding the new Order Printer app.
We are committed to improving the new app to meet the needs and expectations of our users. Your input helps us understand how we can better serve you and the Shopify community. We are taking your feedback seriously and will strive to make necessary adjustments to enhance the app's functionality and user experience. -Emily, Shopify Support
This app is horrible, the original worked much better.
Once again take something that works and trash it.
I am really starting to think the developers have never sold anything in there lives.
Hey, there! Thanks for your review. We definitely hear you and we appreciate you taking the time to share your feedback. We'd love to learn more about the specific improvements you would like to see in the new Order Printer app. If you're open to it, feel free to create a support ticket by visiting our Help Center (https://shopify.link/WJna) and one of our support advisors will share your feedback with the development team! -Summer, Shopify Support
Why this app was created in the first place? Most of the liquid variables never works while those were working in the order legacy app. Worst move ever.
Hello, thanks for your feedback. I understand that transitioning to the new app will require some time. The goal of the new version is to provide an enhanced interface and improved performance to better serve your business needs. We do appreciate hearing how this change has impacted you and I will definitely pass on this feedback. - Moira, Shopify Suport