Avis (277)
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This app is horrible, the original worked much better.
Once again take something that works and trash it.
I am really starting to think the developers have never sold anything in there lives.
Hey, there! Thanks for your review. We definitely hear you and we appreciate you taking the time to share your feedback. We'd love to learn more about the specific improvements you would like to see in the new Order Printer app. If you're open to it, feel free to create a support ticket by visiting our Help Center (https://shopify.link/WJna) and one of our support advisors will share your feedback with the development team! -Summer, Shopify Support
Definitely a huge step backwards. Now we can't select and copy multiple documents/orders at a time in the preview page.
We used to rely on this every day, copying and pasting into a blank text editor to generate a packing list of multiple orders in a single page.
Hi, there! Thank you for your review on the new Order Printer app. We have switched over to a different tech stack that provides a better foundation to grow and roll out features. We appreciate your feedback as we continue to improve! - Greta, Shopify Support
Really... How clueless management... Nice job of screwing up something that worked fine.!!!!!!!!!!
Thank you for your review and providing this feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support
Shopify....Whats the deal here! Usually you make things easier and more user friendly. What you did was take an effective and streamline order printer and complicated it. This is difficult to navigate and set up. As business owners we do not need you making things harder for us!
Hey there! Thanks for your review. I understand that navigating the new Order Printer app might be challenging at first, but I'm confident it'll become easier as you use it more. If you need any help along the way, feel free to check out this guide: https://shopify.link/7kmo. We're here to support you! -Summer, Shopify Support
Don't fix what isn't broken. The older Order Printer app works so much better. I don't want this new app, and none of the other Shopify users I know do either. Don't take away the legacy one in August. If you do, we'll just switch to another third-party app that actually works.
We appreciate your feedback regarding the new Order Printer app. We understand your concerns about the changes and the preference for the older version. Your feedback is valuable to us, and we are actively working to address the issues raised by users like you. -Emily, Shopify Support
The app says it is customizable, but it is not. you can not add logos, remove pricing, add instructions for use or anything. The legacy app was WAY better than this! DO NOT INSTALL.
Hi, there. Thanks for your review of the new Shopify Order Printer app. You are still able to add logos to your templates, but now you need to edit the HTML for your templates to add this information, as well as remove pricing, or add additional instructions: https://shopify.link/p131. If you have difficulties with adding information, or making certain edits, reach out to us via our Help Center for assistance: https://shopify.link/vRnL. -Imogen, Shopify Support
Would have been nice to have a warning that it was going to wipe out all our custom code! thanks for screwing me and costing me an entire day to try to rebuild what i had
Hi there! Thanks for taking the time to share your feedback with us here. You can learn how to make a duplicate copy of any of your themes here on our help site: (https://shopify.link/JGax), for future reference. -Don, Shopify Support
Why.....?
The legacy app worked. It's more flexible, holds features this app doesn't and this app requires work from a specialist to convert old templates.
Furthermore, the instructions to create a template are false:
https://help.shopify.com/en/manual/orders/printing-orders/shopify-order-printer/customizing-order-templates
When you "open app", there are no "templates", nor a "create a template" option.
Hi, there. Thanks for your review of the new Shopify Order Printer App. We do have a help document available here (https://shopify.link/18NL) that you can use for assistance with migrating your old templates to the new app without the assistance of an Advisor. Of course, our advisors are available 24/7 via our Help Center to lend a hand: https://shopify.link/vRnL. As for the 'template's option, when you open the 'Shopify Order Printer' app, you should see 'templates' appear as an option on the left-hand side of your screen. From there, you can select that option. Then 'create a template' will be available on the next screen in the top right. -Imogen, Shopify Support
Our template does not work in the new version of order printer.
Banner says to reach out if there are any issues with custom tempaltes but there is no way to actually reach out that we can find.
Hello! It sounds like your template from the legacy app might include variables that need to be updated: https://shopify.link/18NL. For further support, our team is available 24/7 via the Help Center: https://shopify.link/1w5D. The virtual assistant there will lead you to the available contact options if it isn't able to answer your questions. -Sophia, Shopify Support
I don't think I've ever been more mad at a developer than I am at the Shopify devs right now.
They've bugged the legacy invoice generator and are too stupid to just roll it back like any other platform would do. The fact they apparently don't have regression testing for the biggest e-commerce platform on Earth is mind boggling.
Hi there! Thank you for reaching out and sharing your review. We appreciate your input, and I want to assure you that your comments are valuable to us. We will share your feedback with our product development team for review. - Moira, Shopify Support