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This is absurd! The old app changed to Legacy and we have to download a new app. The new app doesn't have an option to make it easy to customize. We're so overload of work and now have to find a way to customize the template or find one that works and to make it like the old template we used to have for our store. The previous one we have paid for and done so much work for it.... What's the point?
Please bring back the old one for us!
Hi, there! I appreciate that it will take some time to migrate to the new app. The intention of the new app is to offer an improved interface and better performance, so we want to ensure that it works well for your business. If you have specific feature requests or if there's any other feedback you'd like to provide, please contact us via the Help Center so we can share your thoughts with our developers: https://shopify.link/1w5D. Thank you. -Sophia, Shopify Support
Hello, how to avoid rounded numbers please ?
Hi, there! Thanks for taking the time to leave us a review for the Shopify Order Printer app! We reached out to the developers regarding your feedback, and they've let us know that this issue should not be resolved for you! Please let us know if you continue to have issues with rounded numbers by reaching out to our Support Team via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support
Me ha resultado muy cómoda y fácil de utilizar. Solo tuve que traducir los términos. Es justo lo que buscaba. Gracias.
The app says it is customizable, but it is not. you can not add logos, remove pricing, add instructions for use or anything. The legacy app was WAY better than this! DO NOT INSTALL.
Hi, there. Thanks for your review of the new Shopify Order Printer app. You are still able to add logos to your templates, but now you need to edit the HTML for your templates to add this information, as well as remove pricing, or add additional instructions: https://shopify.link/p131. If you have difficulties with adding information, or making certain edits, reach out to us via our Help Center for assistance: https://shopify.link/vRnL. -Imogen, Shopify Support
I paid for Invoice/Packing Slip template and now I have to use the basic ugly template from Shopify Order Printer. If you want to change the legacy version, you should have bring back our purchased template as well. I'm not familiar with coding, and couldn't adjust the template...
Thank you for taking the time to review the app. While we can't provide support for purchased templates, it is possible that our Theme Support team may be able to help you with customizations if they are within the scope of our Design Policy. Please reach out via the Help Center so we can look into this with you: https://shopify.link/1w5D. -Sophia, Shopify Support
Would have been nice to have a warning that it was going to wipe out all our custom code! thanks for screwing me and costing me an entire day to try to rebuild what i had
Hi there! Thanks for taking the time to share your feedback with us here. You can learn how to make a duplicate copy of any of your themes here on our help site: (https://shopify.link/JGax), for future reference. -Don, Shopify Support
Don't fix what isn't broken. The older Order Printer app works so much better. I don't want this new app, and none of the other Shopify users I know do either. Don't take away the legacy one in August. If you do, we'll just switch to another third-party app that actually works.
We appreciate your feedback regarding the new Order Printer app. We understand your concerns about the changes and the preference for the older version. Your feedback is valuable to us, and we are actively working to address the issues raised by users like you. -Emily, Shopify Support
Why.....?
The legacy app worked. It's more flexible, holds features this app doesn't and this app requires work from a specialist to convert old templates.
Furthermore, the instructions to create a template are false:
https://help.shopify.com/en/manual/orders/printing-orders/shopify-order-printer/customizing-order-templates
When you "open app", there are no "templates", nor a "create a template" option.
Hi, there. Thanks for your review of the new Shopify Order Printer App. We do have a help document available here (https://shopify.link/18NL) that you can use for assistance with migrating your old templates to the new app without the assistance of an Advisor. Of course, our advisors are available 24/7 via our Help Center to lend a hand: https://shopify.link/vRnL. As for the 'template's option, when you open the 'Shopify Order Printer' app, you should see 'templates' appear as an option on the left-hand side of your screen. From there, you can select that option. Then 'create a template' will be available on the next screen in the top right. -Imogen, Shopify Support
Packing list should not have price information on it.
Copy and past old templates does not carry everything over.
Hey there! Thanks for your review. I'm pleased to let you know we've removed the prices from the packing slip. If you still see them on your end, I suggest creating a support ticket through our Help Center (https://shopify.link/WJna), so our support team can investigate.
As for the templates, I'll make sure to pass your feedback along to our development team. Thanks! -Summer, Shopify Support
After update my old template got lost
Hello! Please refer to our guide on migrating from the legacy app: https://shopify.link/18NL. This will help you migrate your template to the new app. -Sophia, Shopify Support