Avis (277)

Note globale
2,4
Nombre d’avis par note
  • 23 % des avis sont des avis à 5 étoiles
  • 9 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 59 % des avis sont des avis à 1 étoiles
14 juin 2024

Huge amount of problems after upgrade to this version, cannot print with this app (still using "legacy"...)

tuelectro
Espagne
23 jours d’utilisation de l’application
Shopify a répondu 18 juin 2024

Thank you for your review and feedback. Our team is always looking at ways to improve the app. -Emily, Shopify Support

17 mai 2024

This is not a good move by Shopify. As others have mentioned, this app is not as good as the legacy version. We could have multiple templates for B2B, B2C, gifts, drop shipments, etc. Now we get two, and the packing slip has prices by default, which is a HUGE no-no. Can be removed, but you have to edit the liquid code directly, which is not an option for a lot of customers. And, as others have mentioned, you cannot copy-paste your old templates here, as many variables have changed names, seemingly arbitrarily. You need to understand the liquid code in order to modify them, and they still don't look good without further tweaking. I am not good at coding, so they still look...not so good.

To make this app better, please add:

1. More templates
2. WYSIWYG editor, or another way to modify the template without code
3. An easier way to migrate templates
4. Easy way to add pictures, QR codes, and other media
5. A packing slip that does not include prices by default

If you can't match even the basics of what the legacy app provided, please do not make us migrate.

Belle Étoile Jewelry
États-Unis
Environ 23 heures d’utilisation de l’application
Shopify a répondu 29 mai 2024

Thank you so much for your detailed feedback. I'm happy to share your feature requests with our developers for consideration in future updates. -Sophia, Shopify Support

1 juin 2024

There is absolutely no reason to change, and this breaks templates that we paid to use. Shopify, please include a legacy for mode so sellers aren't forced to completely redevelop templates.

Wayfarer Creations
États-Unis
17 jours d’utilisation de l’application
Shopify a répondu 3 juin 2024

Hi Wayfarer Creations, thank you for your feedback and your review. We understand changing apps and updating your templates can create extra work and take extra time. The new app architecture is designed to allow for more functionality and updates in the near future. We have some great information on transferring your templates over to the new app in our Help Center: https://shopify.link/18NL. Our authenticated chat team is also happy to assist with any issues you might run into. -Shay, Shopify Support

24 mai 2024

OMG! Who on earth thought this app was an improvement! The old one worked, why change it? I've cut and pasted the text from the old template but it's not even close when viewed on the new order printer. The fonts are lost, totals and discounts are missing, ship to address is gone. We're not doing anything complex here, just wanting it to list the customers order, their address and what they paid for it. I can probably figure out the code to change to get it right but it's going to take a while. If anyone from Shopify is listening you REALLY have to sort this out and at least delay the removal of the legacy app to allow people time to fix your mess.

Inner Light Holistic
Royaume-Uni
Environ 23 heures d’utilisation de l’application
Shopify a répondu 2 juin 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. To migrate any custom templates however, you can follow the steps outlined in this Guide: https://shopify.link/yevg. If you're having some troubles with those steps, please feel free to follow up with us, so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support

20 juin 2024

ZERO STARS. This APP is showing some weird "Expected Delivery Date" for each order on our admin page. Three days from the time they place their order. We make customized items and even if we ship the same day (not possible) there is little chance customers will receive their order in 3 days. We can not find where to expunge this info. We have looked in every backend area, but to no avail. Very Frustrating!

Namemaker.com
États-Unis
Environ 19 heures d’utilisation de l’application
Shopify a répondu 26 juin 2024

Thank you for taking the time to leave a review. Please contact us via the Help Center so we can review the templates with you and assist you with removing the "Expected Delivery Date" information: https://shopify.link/1w5D. -Sophia, Shopify Support

30 mai 2024

Little to no functionality. The instructions to migrate templates does not work. There is not a way to customize new templates. The current printer app was fine. Wish I could just continue using the legacy version.

Black Dog Engraving
États-Unis
5 jours d’utilisation de l’application
Shopify a répondu 3 juin 2024

Thank you for reaching out and bringing this to our attention. There are some adjustments that will be required when migrating your existing templates from Order Printer to Shopify Order Printer (https://shopify.link/18NL), such as changing some of the variables. However, if you need further assistance with migrating or customizing the templates, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a customization request. Cheers. -Elias, Shopify Support

22 mai 2024

I have used the legacy version for six years. This new change is horrific. Like others, it is impossible to export or copy the exact code into the new version and it be the exact template. I do not have hours and hours to filter through the html coding to figure out what in the world is going on. And, no, I am not interested in paying an enormous fee each month simply to print invoices or packing slips. Just shameful.

Del Bello's Designs
États-Unis
7 jours d’utilisation de l’application
Shopify a répondu 29 mai 2024

Hi there. Thank you for sharing your feedback. I understand that you are having a few issues with your migration. Pease review the Shopify Help Center documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support

18 mai 2024

Literally the worst idea. My invoice template that I BOUGHT does not work on the new version. None of my settings are there and the packing slip is not supposed to have prices on it. I am extremely disappointed in this move.

GoldPaperPrints
États-Unis
23 jours d’utilisation de l’application
Shopify a répondu 30 mai 2024

Hi, there. Thank you for sharing your feedback! I'm happy to pass this on as we are always looking into improvements we can make to the app. We've created a guide to help you migrate your templates from the old Order Printer app to the new Shopify Order Printer app here: https://shopify.link/18NL. If you need more help, don't hesitate to reach out to our support team: https://shopify.link/vRnL. -Erin, Shopify Support

29 mai 2024

So far I dislike it. The original one easily allowed you to add logo and the packing slip had large customer address so you can use as a shipping label. We need to be able to easily create to suit our styles

Aussie Reborn Supplies
Australie
14 jours d’utilisation de l’application
Shopify a répondu 4 juin 2024

Thank you for sharing this feedback. You can customize the templates (https://shopify.link/p131), which allows you to add your logo or adjust the width of the tables. However, if you need help with these customizations, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a customization request. Cheers. -Elias, Shopify Support

8 août 2024

Sick and tired that they keep changing the software without consideration of the customer's needs! Just leave as it was! I should not get another app to get your app to work! Our POS receipts are all over the place and not as before! So frustrating! :-(

VisAbility Ltd - Living Aids
Australie
38 minutes d’utilisation de l’application
Shopify a répondu 14 août 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shopify Support