Avis (277)
Affiner
-
Par note
Missing: order. shipping name, tax percentage, shipping method.
Nog showing: paid by (outside the table), ebay tax.
Still no footer, which is quite normal on invoices.
Hi, there! Thanks for taking the time to leave us a review for the new Shopify Order Printer app. If you're attempting to migrating your template to the new app, and data is not appearing as you expect, please refer to our Help document we've crafted on migrating templates: https://shopify.link/18NL. If you're still experiencing issues with your tempalte after consulting the help doc, please reach out to our Team directly for additional support: https://shopify.link/vRnL. -Imogen, Shopify Support
There is a bug that continues to populate an extra blank sheet at the end no matter what I do to this buggy code.
Hi there! Thanks for sharing your feedback. In this case, please contact us via the Help Center: https://shopify.link/1w5D. That way, our developers can take a closer look. -Mac, Shopify Support
Not working at all with custom templates... The previous app was working perfectly. Why, Shopify?
Hi, there!
We appreciate you sharing your review.
In order to make your templates work in the new app, you need to replace the legacy variables with the new variables. You can review our Help Center documentation for more information: https://shopify.link/18NL.
If you need assistance, please don't hesitate to reach out to our authenticated Support via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
The previous app was better. It supported the logo being part of the invoice and allowed better formatting.
This new system is actually a let down. Worse, they're not going to let us keep using the old one.
Hi, there. Thanks for your review of the new Order Printer App! We appreciate your feedback around the new apps functionality. If you're having issues migrating your template to the new version, or having issues with how your information is being formatted, I recommend checking out our help docs for assistance: https://shopify.link/18NL. If you're having difficulties accessing the app, please reach out to our Authenticated Support Team (https://shopify.link/vRnL) so we can troubleshoot and help get this resolved. -Imogen, Shopify Support
After years of successfully using Order Printer with my branding customisations, the app has been decreed a 'Legacy' app and all users need to migrate to this new one.
This new Order Printer App is completely broken.
I followed the instructions to copy the code from legacy app and paste it in the new app.
Whilst the branding customisations - Logo , font style etc migrated ok, 7 critical pieces of order information are now missing from my Invoices:
- No Invoice Date
- No Invoice Number
- No Ship to details ( customer name and address )
- No Shipping Method
- No Sub Total
- No Total
- No Total Paid
An invoice is not an invoice without these details.
It seems that to have this critical information included you need to follow their instructions to change certain elements of code. These instructions are written with the expectation that you have significant knowledge of HTML, and there is no assistance for anyone who doesn't.
Given that users paid to have customised templates in the legacy version originally, we should not have to find and pay a developer to have these changes migrated to the new app being forced upon us.
Hoping that a fix for these issues is provided soon and that in the meantime the Legacy app is left in place so we are not without the ability to issue invoices
Thank you for bringing this to our attention. You can migrate your existing templates from Order Printer to Shopify Order Printer (https://shopify.link/18NL), or you can use our guide to customize the templates (https://shopify.link/p131). However, if you're not comfortable working with coding languages, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a customization request. Cheers. -Elias, Shopify Support
Why change something that works? The names of the costumer and the sum of order doesnt shown in the invoice.
Thank you for sharing your feedback! The new app is intended to offer better performance in the long run. We have a great help guide here: https://bit.ly/4c1oIZ8 on how to customize your templates. Additionally, small customizations can be done on your behalf by our team using design time. If that's something you're interested in please reach out to our support team here: https://shopify.link/d18D - Moira, Shopify Support
Migrating customized template doesn't work.
Thank you for your review and feedback. I will make sure to provide this information to our team. -Emily, Shopify Support
A terrible app. I can not edit to print with logo nor print address labels.
The date syntax is that of print date and not invoice date?
Please fix it asap!!!!
Hi, there. Thanks for bringing this to our attention. You should be able to make those adjustments using our provided guide: https://bit.ly/4c1oIZ8. If you are having issues please reach out to our live team who can escalate the situation should there be any issues on our end. - Skye, Shopify Support
A lot of manual work to try and migrate templates. Needs a migration functionality for custom templates. If this is replacing the order printer app shopify should be handling migration for customers not making us recreate the wheel.
Even after doing all the work to manually edit the template it is weirdly different sizes in ways I cant control (tiny fonts, random extra space, etc). Worst, it cuts off the text at the bottom of the order. Half way through the shipping line it just cuts off and leaves off everything past that (order notes, etc)
Address function decided the address needs extra space added above and below that cant be controlled.
Hey, there! Thanks for your review. We understand there are challenges in migrating to the new app, and we appreciate you taking the time to share these. I'll make sure to loop our app development team in about your feedback so they can consider it for future app improvements. -Summer, Shopify Support
Changed my entire template, If you are developing a new app at least make your template attractive. Shopify can't invest that much for their users ? to atleast provide professionals invoices for their clients.
Thanks for your feedback on the template design! We would love to hear more about what you want the template to look like so we can share the feedback with our developers. If there is additional feedback you would like to provide, please contact us via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support