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Totally agree!! Why change what is not broken!! I am not a programmer nor do I want to be!! Please go back to the original!!
We appreciate your feedback regarding the new Order Printer app. We understand your concerns about the changes and the preference for the older version. Your feedback is valuable to us, and we are actively working to address the issues raised by users like you. -Emily, Shopify Support
The font is too small on the Order form. There doesn't appear to be any way to permanently tick to remove the default to print Packing Form. It wastes so much paper to print the orders & throw away the packing sheet.
I loved the original Legacy Order Printer. It was easily customised, larger font, so less room for error when packing orders. This seems like a dumbed down version that has replaced a perfectly functional order printer. Why??
Hey, there! Thanks for your review. We appreciate your feedback and we'll make sure to pass this along to our development team. -Summer, Shopify Support
Wow, this is just laughably bad.
Discount codes do not populate, amount paid is not included (which makes it look like the invoices and packing slips are unpaid), payment method left off...nothing about this is an improvement.
I will hold out hope that Shopify makes this app functional by August.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact, I've gone ahead and shared your feedback with our developers. - Blair, Shopify Support
For the life of me I cannot figure out how to import my previous template. I contacted support for assistance and after wasting 90 minutes of my time with a support person who was akin to a receptionist, I STILL do not have my previous template imported. Shopify and their support & apps are NOT as good as they used to be. Sad face.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Order Printer app. To migrate any custom templates, you can follow the steps outlined in this Guide: https://shopify.link/yevg. If you're having some troubles with those steps, please feel free to follow up with us, so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support
definitely not apples to apples here. they tell you to just copy and paste your old template but it just breaks other things on the template. there's no support too. why change something that wasn't broken?
Hey, there! It's possible that your previous templates contain legacy variables that need to be updated for the new app. Check out our migration guide here for details: https://shopify.link/18NL. Our team is here to help 24/7 if you require further support: https://shopify.link/1w5D. -Sophia, Shopify Support
Why change something that works? The names of the costumer and the sum of order doesnt shown in the invoice.
Thank you for sharing your feedback! The new app is intended to offer better performance in the long run. We have a great help guide here: https://bit.ly/4c1oIZ8 on how to customize your templates. Additionally, small customizations can be done on your behalf by our team using design time. If that's something you're interested in please reach out to our support team here: https://shopify.link/d18D - Moira, Shopify Support
Terrible app! Shopify is forcing everyone to migrate without making it simple to do so. If you don't know how to code, it is impossible to do this. No easy way to copy an existing template across as they have changed all the variables.
SHOPIFY - You know what you have changed! Please provide us with a help page where we can simply paste our legacy template code, and the variables are automatically corrected. This will enable us to easily intergrate it into the new app.
Thanks for taking the time and sharing this feedback. While we do have a guide to help with migrating the templates from Order Printer to Shopify Order Printer (https://shopify.link/18NL), you will need to update the variables on the existing template. If you need help with migrating the templates and adjusting the variables, then this is something that our Theme Support team can help you with. Please visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a customization request. Cheers. -Elias, Shopify Support
You can't even transfer old templates... either missing something or errors
Hi there! Thanks for your feedback. If you have any custom templates in the legacy Order Printer app, then you'll need to migrate your templates to the Shopify Order Printer app. You can find more information here: https://shopify.link/18NL. Additionally, you can also get in touch with our authenticated Support, as they may be able to take a look: https://shopify.link/vRnL. -Moira, Shopify Support.
A terrible app. I can not edit to print with logo nor print address labels.
The date syntax is that of print date and not invoice date?
Please fix it asap!!!!
Hi, there. Thanks for bringing this to our attention. You should be able to make those adjustments using our provided guide: https://bit.ly/4c1oIZ8. If you are having issues please reach out to our live team who can escalate the situation should there be any issues on our end. - Skye, Shopify Support
Another senseless move by Shopify. Do not touch if it's working! You made it even worse! Variable mapping page does not have the variable SKU!!! Shopify is pushing us towards other options in the market! They are completely deaf to complaints. Why pay 2% for such arrogance?
I appreciate you expressing your frustration with the recent changes. Please know that our developers take this feedback into consideration for future updates. -Sophia, Shopify Support