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A lot of manual work to try and migrate templates. Needs a migration functionality for custom templates. If this is replacing the order printer app shopify should be handling migration for customers not making us recreate the wheel.
Even after doing all the work to manually edit the template it is weirdly different sizes in ways I cant control (tiny fonts, random extra space, etc). Worst, it cuts off the text at the bottom of the order. Half way through the shipping line it just cuts off and leaves off everything past that (order notes, etc)
Address function decided the address needs extra space added above and below that cant be controlled.
Hey, there! Thanks for your review. We understand there are challenges in migrating to the new app, and we appreciate you taking the time to share these. I'll make sure to loop our app development team in about your feedback so they can consider it for future app improvements. -Summer, Shopify Support
Unfortunately, it is really hard to migrate your current templates if you have some custom CSS styles.
Hello, thanks for your feedback. I understand that dealing with the migration of templates containing custom CSS styles can be difficult, we have some fantastic guides to help you out here: https://bit.ly/4c1oIZ8. We value your feedback on how this change has affected you, and I will certainly relay this information. - Moira, Shopify Support
If you are still running Lagecy do yourself a favor DO NOT GET THIS! Once Lagcey is removed find another option. I would leave a review but I think most other people have already pointed out how once again Shopify has taken something not broken and broke it.
Hi there. Thank you for your review. For some context, we upgraded the app as we transitioned over to a different tech stack that provides a better foundation to grow and roll out features. If you are having issues, please contact us via the Help Center: https://shopify.link/1w5D. That way, our developers can take a closer look. -Mac, Shopify Support
cannot load the old template. can this please be resolved?
Hi, there!
Thank you for reaching out and sharing your question.
To migrate your old templates, you'll need to copy your template's code from the legacy app, and then paste the code into the new app.
However, the new Shopify Order Printer app has a slightly different implementation than the legacy Order Printer app. This means that some of your existing templates might not work initially, and you might need to make some adjustments to your template's code.
If you need help with this step, you can reach out to our authenticated Support here (https://shopify.link/vRnL) so we can take a more detailed look. -Victoria, Shopify Support.
this app is horrible, why are you removing the legacy app and forcing this replacement on us ?
Did you find a new way to extract extra money from us ? did you learn something from a youtube side hustles video for a famous influencer ?
do you know that day by day it is getting cheaper to make a custom website with great hosting and 100x better support ?
do you also know that if your company gets too expensive with all these new hidden costs, people will shift to a platform that will accommodate them better ?
Hi, there! The new app is intended to offer better performance with an improved interface. I appreciate you expressing your dissatisfaction with the app. Please contact us via the Help Center if there is any specific feedback you would like to provide as far as what you would like to see change in future updates: https://shopify.link/1w5D. That way, we can share your thoughts with our developers. -Sophia, Shopify Support
Would have been nice to have a warning that it was going to wipe out all our custom code! thanks for screwing me and costing me an entire day to try to rebuild what i had
Hi there! Thanks for taking the time to share your feedback with us here. You can learn how to make a duplicate copy of any of your themes here on our help site: (https://shopify.link/JGax), for future reference. -Don, Shopify Support
The packing list is not supposed has prices on it! We can not use it! Please follow the current order printer format.
Hey there! Thank you for your review and feedback. The packing slip no longer has prices on it. If you still see them on your end, please create a support ticket by visiting our Help Center (https://shopify.link/WJna) and we'll investigate. -Summer, Shopify Support
Packing list should not have price information on it.
Copy and past old templates does not carry everything over.
Hey there! Thanks for your review. I'm pleased to let you know we've removed the prices from the packing slip. If you still see them on your end, I suggest creating a support ticket through our Help Center (https://shopify.link/WJna), so our support team can investigate.
As for the templates, I'll make sure to pass your feedback along to our development team. Thanks! -Summer, Shopify Support
I'm only using this app to print an invoice for B2B customers when needed. Given this use, I do believe this app is an improvement compared to the legacy app. The standard template looks much better, and with some HTML knowledge you can improve the template.
This app is terrible! Not only can I not customize the template, it prints blank pages. lol Please come up with something better for those of us who don't know code.
Hi, there!
Thank you for reaching out.
In order to make your templates work in the new app, you'll need to replace the legacy variables with the new variables. You can contact our authenticated Support via the Shopify Help Center (https://shopify.link/vRnL) for assistance.
We appreciate you sharing your feedback in regard to the app. I've gone ahead to share your request with our Product Development team for review. While we can't guarantee if or when this will be implemented, rest assured it has been shared. -Victoria, Shopify Support.