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Can now import templates from old version. Took 2 mins to set up as I had it before. All works fine.
Not impressed. Seems like another change for the sake of it. Every time something is updated it just creates more work and for no apparent reason. It's counter productive and helps nobody. It would at least be something if we were given the reason for the change. What was wrong with the original app?
Hi there, 1stMobile.UK.
Thank you for taking the time to share your feedback with us. It is appreciated and helps our team improve the product. I'll be sure to pass along your feedback to our Product Development team.
That being said, you can always reach out to our authenticated Support via the Shopify Help Center (https://shopify.link/vRnL) for any questions or concerns you may have.
I hope this helps! -Victoria, Shopify Support.
I wanted to import the templates from the old app into the new one, but the fonts are not being carried over.
Hey, there! If the font changes you want to make are within the scope of our Design Policy, our Theme Support team may be able to customize the for you. Please get in touch with us via the Help Center so we can look into this: https://shopify.link/1w5D. If our Theme Support team isn't able to help, I recommend posting in the Shopify Community forums for suggestions from other merchants and developers: https://shopify.link/7kzD. -Sophia, Shopify Support
It's unfortunate that the Order Printer (now called 'Legacy') is being removed. The biggest value I saw in the existing Order Printer app was my ability to have more than 2 templates, for various purposes. I even used one template as a "work order" of sorts, showing exactly what needed to be produced for the order.
The new version only supports "Invoice" and "Packing Slip", which, by the way, a packing slip should never contain pricing details by default.
Please add additional template support to allow for shop owners to generate various printouts.
Hey, there! Thank you for reviewing Shopify Order Printer. We appreciate your feedback as it helps us improve our app and tailor it to our merchants' needs. I understand your main concern is regarding the templates. If you weren't aware, you can actually create up to 15 templates in this app. You can refer to this help doc for guidance on creating them: https://shopify.link/35gn. We don't have readily available templates other than the invoice and packing slip, however, I'll share your interest for these to our app development team.
As for the pricing on the packing slip, I'm pleased to let you know it's been removed. Reviews like yours help us make impactful changes like this one, so we appreciate your efforts in leaving comments. If you're still seeing the prices on your end, please note you can contact our support team (https://shopify.link/WJna) for assistance and they will be happy to investigate. -Summer, Shopify Support
I assumed I could just copy over the code from the old app, but it no longer works as the subtotal / total fields no longer add up. Why change something with no support or at least option to customise the look and design of the invoice?
Hello! It sounds like your previous template might include some legacy variables that will need to be updated for the new app. Please refer to our migration guide here for details: https://shopify.link/18NL. You can also contact us any time via the Help Center if you require further assistance: https://shopify.link/1w5D. -Sophia, Shopify Support
extremely disappointed with this app, the old app was great, had my template just how I needed it for my business, new app does not support the same template, VERY DISSAPOINTED
Hey, there! Thank you for your review and I'm sorry to hear you didn't have a great experience with the new Order Printer app. I'll make sure to pass this on to our development team so we can consider it for future updates. -Summer, Shopify Support
We were happily using (the old) Shopify Order Printer. All the templates were set up perfectly.
Tried importing the code in to the new Shopify Order Printer, and it doesn't work.
Pretty poor migration strategy from Shopify. At least the old app is still working... for now...
Hi, there! Thanks for taking the time to leave us a review for the Order Printer App. We appreciate your feedback around this new app launch. We have a help document here (https://shopify.link/Qjbv) that we recommend folks review if they're looking for some guidance with migrating over to the new version of the App. If you encounter any issues when completing the migration process, please reach out to our Support Team: https://shopify.link/vRnL. -Imogen, Shopify Support
I don't understand why change the existing one. The new one is not better.
Hello!
Thank you for taking the time to share your review.
We appreciate you providing your input and will be sure to pass this information along to our product development team for review. -Victoria, Shopify Support.
AWFUL Does not include images, it's hard to work without images.
Thank you for your review and feedback. I will be sure to provide this feedback to our team. -Emily, Shopify Support
cannot load the old template. can this please be resolved?
Hi, there!
Thank you for reaching out and sharing your question.
To migrate your old templates, you'll need to copy your template's code from the legacy app, and then paste the code into the new app.
However, the new Shopify Order Printer app has a slightly different implementation than the legacy Order Printer app. This means that some of your existing templates might not work initially, and you might need to make some adjustments to your template's code.
If you need help with this step, you can reach out to our authenticated Support here (https://shopify.link/vRnL) so we can take a more detailed look. -Victoria, Shopify Support.