Omtaler (257)
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Etter vurdering
The previous app was better. It supported the logo being part of the invoice and allowed better formatting.
This new system is actually a let down. Worse, they're not going to let us keep using the old one.
Hi, there. Thanks for your review of the new Order Printer App! We appreciate your feedback around the new apps functionality. If you're having issues migrating your template to the new version, or having issues with how your information is being formatted, I recommend checking out our help docs for assistance: https://shopify.link/18NL. If you're having difficulties accessing the app, please reach out to our Authenticated Support Team (https://shopify.link/vRnL) so we can troubleshoot and help get this resolved. -Imogen, Shopify Support
This app is a desaster. I tried to use the template of the old order printer app which I was using now for years and have translated it, since my shop is in German. The new version just deletes my translation. When I copied my translated template from the old version of Order Printer to the new version it didn't work. Please stop dictating customers which app to use if you don't have the minimal of foresight that there are people acting in a different language than English.
Hi, there! Thanks for taking the time to review the Shopify Order Printer App.
We recognize the effort you've put into tailoring the Order Printer templates to fit the unique needs of your business. As you probably noticed, legacy custom templates, while fully supported, are currently not automatically migrated to the new Shopify Order Printer app.
To assist you with this transition, we have updated the Migration guide here: (https://shopify.link/Gxo2) to include examples for the most common customizations. -Maz, Shopify Support
crap templates - too confusing to even try and customize
Hi! Thank you for sharing your feedback. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. - Moira, Shopify Support
I am not sure why Shopify does not improve the ‘Shopify Order Printer’ to make it easier to use and send invoices after orders are shipped automatically. Instead, Shopify suggests spending more money on third-party apps that are not located in the UK or EU. Concerns about GDPR compliance and data retention for our customers’ data remain unclear with those firms that sells apps from https://apps.shopify.com/
Hi, there! Thanks for your review! We understand the importance of having efficient and compliant tools to manage your business operations, especially when it comes to handling customer data under GDPR.
It's important to note that Shopify does not have control over the data handling practices of third-party app developers.
To ensure that any third-party app you consider is compliant with GDPR and meets your standards for data privacy and security, we strongly recommend reviewing the Privacy Policy of each app before installation. You can find these policies on the app’s listing page in the Shopify App Store. -Maz, Shopify Support
A lot of manual work to try and migrate templates. Needs a migration functionality for custom templates. If this is replacing the order printer app shopify should be handling migration for customers not making us recreate the wheel.
Even after doing all the work to manually edit the template it is weirdly different sizes in ways I cant control (tiny fonts, random extra space, etc). Worst, it cuts off the text at the bottom of the order. Half way through the shipping line it just cuts off and leaves off everything past that (order notes, etc)
Address function decided the address needs extra space added above and below that cant be controlled.
Hey, there! Thanks for your review. We understand there are challenges in migrating to the new app, and we appreciate you taking the time to share these. I'll make sure to loop our app development team in about your feedback so they can consider it for future app improvements. -Summer, Shopify Support
Changed my entire template, If you are developing a new app at least make your template attractive. Shopify can't invest that much for their users ? to atleast provide professionals invoices for their clients.
Thanks for your feedback on the template design! We would love to hear more about what you want the template to look like so we can share the feedback with our developers. If there is additional feedback you would like to provide, please contact us via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support
why ? current one is perfect, and is all set up how we need it to be . new one is generic and clunky ..and not at all easy for the non techy . not happy . change for change sake
Hi! We built the new Order Printer app to improve the interface and offer better performance. I appreciate your feedback, and I'm sorry to hear you haven't enjoyed your experience with the new app so far. If there are any specific feature requests you would like us to share with our developers, please let us know any time via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support
New order print is horrible. There are no sku's on the invoices and it is including my corporate information and DBA on the invoice. Totally NOT wanted. Can't figure out how to fix it
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Order Printer app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look at those errors to ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support
No good at all.
Terrible designed.
Can't add logo to invoices.
Cheap looking template.
Hey, there! We appreciate your review. We do have a guide here for adding your logo to the template: https://shopify.link/gPK8. Please feel free to refer to it and let us know if you need help! -Summer, Shopify Support
My existing templates don't work with the new app. The order number, date, and barcode are all missing—three items that are essential for picking and packing orders.
If you use the Order Printer Templates app they have posted an article about the compatibility issues with the new app:
https://help.forsbergplustwo.com/en/articles/9337402-compatibility-with-shopify-s-new-order-printer-app
Hello! Thanks for your review of the Order Printer App! If you're having issues migrating your pre-existing templates to the new Order Printer App, check out this help document: https://shopify.link/Qjbv. If you're encountering some specific issues when completing the migration, please reach out to our Support Team directly so we can lend a hand: https://shopify.link/vRnL. -Imogen, Shopify Support