Shopify Order Printer

Dear Shopify Team,

I am writing to express my heartfelt gratitude for your prompt and supportive response to the concerns I raised regarding the Order Printer app. The creation of migration tools from the legacy Order Printer to the new app is a testament to your commitment to customer satisfaction and service excellence.

The successful migration of all my templates to the new app was seamless, and I am delighted with the outcome. Your assistance has not only addressed my immediate needs but also reinforced my confidence in Shopify as a platform that truly listens and responds to its user community.

Thank you once again for your exceptional support. It is actions like these that solidify our partnership and make Shopify an indispensable part of our business operations.

Kind regards,
Emergency Gear Backpack

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Original Review:

Dear Shopify Support Team,

I am writing to express my deep concern regarding the recent changes to the Order Printer app. While I appreciate the new version’s ability to quickly set up and print custom packing slips, invoices, labels, and receipts, the critical issue lies in the requirement for major customizations.

The statement that “Shopify Theme Support can assist with minor customizations” does little to alleviate our concerns. For many of us who lack expertise in HTML, CSS, and coding, major customizations are now an insurmountable challenge. The need to hire third-party apps, designers, or developers incurs additional expenses that significantly impact our businesses.

As business owners, we rely on the tools provided by Shopify to serve our customers effectively. The original Order Printer app was a testament to Shopify’s understanding of our needs, and its removal has left a significant void. We are not merely users; we are your partners in commerce.

Therefore, I strongly request the reinstatement of the original Order Printer app. Please consider the collective voice of your user community, which relies on the robustness and dependability of your platform. Swift action to address these concerns would demonstrate Shopify’s commitment to supporting businesses of all sizes.

Thank you for your attention to this matter.

Great app, more customisable if you are using AI to write the code, below is the code I use if you are interested

Cart Note, Order Tag, Buyer details is included in the packing slip

Packing Slip

Order {{ order.order_name }}
{% if order.po_number %}PO # {{ order.po_number }}{% endif %}
{{ "now" | date: "%B %e, %Y" }}

From
{{ shop.name }}
{{ shop.address | format_address }}

{% if order.shipping_address %}

Ship to
{{ order.shipping_address | format_address }}

{% endif %}

Order Details

{% for line_item in order.line_items %}

{% endfor %}



Check
Qty
Item




{{ line_item.quantity }}
{{ line_item.title }}

{% if order.note %}

Note: {{ order.note }}

{% endif %}

Buyer Details:
{{ customer.name }}
{{ customer.email }}
{{ customer.contact }}

Order Tags:
{{ order.tags | join: ", " }}

Ever heard the saying "If it ain't broke, don't fix it"? This applies perfectly to what Shopify did with the order printer app. We finally had it all customized exactly how we liked it, and then they are now forcing us to "upgrade" to a literally inferior product. My main gripe is that the new order printer STILL doesn't import variant selections from orders that are imported in from outside of Shopify (I.E. Etsy Orders, Ebay Orders, Etc).

PLEASE just let us keep using Legacy Order Printer until you get your poop together with the new app.

There is a bug that continues to populate an extra blank sheet at the end no matter what I do to this buggy code.

thank you for making it easy to import previous template
much appreciated

The previous app was better. It supported the logo being part of the invoice and allowed better formatting.

This new system is actually a let down. Worse, they're not going to let us keep using the old one.

One of the best apps on shopify. Code is also very easy to edit. I added barcode option and changed text font, was a breeze

Why change something that works? The names of the costumer and the sum of order doesnt shown in the invoice.

After years of successfully using Order Printer with my branding customisations, the app has been decreed a 'Legacy' app and all users need to migrate to this new one.

This new Order Printer App is completely broken.

I followed the instructions to copy the code from legacy app and paste it in the new app.
Whilst the branding customisations - Logo , font style etc migrated ok, 7 critical pieces of order information are now missing from my Invoices:

- No Invoice Date
- No Invoice Number
- No Ship to details ( customer name and address )
- No Shipping Method
- No Sub Total
- No Total
- No Total Paid

An invoice is not an invoice without these details.

It seems that to have this critical information included you need to follow their instructions to change certain elements of code. These instructions are written with the expectation that you have significant knowledge of HTML, and there is no assistance for anyone who doesn't.

Given that users paid to have customised templates in the legacy version originally, we should not have to find and pay a developer to have these changes migrated to the new app being forced upon us.

Hoping that a fix for these issues is provided soon and that in the meantime the Legacy app is left in place so we are not without the ability to issue invoices

The worst rollout of a product. Most basic backend Shopify items are GUI, except this. Why? The legacy version worked fine for years before Shopify broke it. The import to this new app was easy, but completely INCONSISTENT. (Which is the most frustrating part!!) So one imported file (the one we use least) looks great - like the legacy version, while the 3 others are useless, especially the packing slip, which only shows two boxes, a ship to and a ship from address. No other information shows, even though there is code. Not only is this new "automated" rollout useless, but now it is wasting my time and delaying the shipment of orders while we figure out how to fix something that SHOULD NOT HAVE BEEN BROKEN in the first place!! Thanks for nothing!!