Omtaler (264)
Raffiner
-
Etter vurdering
Why did you make it so hard to import existing templates?
The Original Order Printer wasn't broken - why fix it? Ok, so fix it, but make it easy for your customers to use it by auto importing our existing templates. This is a nightmare.
Hello!
Thank you for reaching out and sharing your questions/concerns regarding the app.
To migrate your templates, you need to copy your template's code from the legacy app, and then paste the code into the new app. However, the new Shopify Order Printer app has a slightly different implementation than the legacy Order Printer app. This means that some of your existing templates might not work initially, and you might need to make some adjustments to your template's code. For more information, check out our Help Center resource documentation: https://shopify.link/18NL.
If you're having trouble on your end, our authenticated Support may be able to take a more detailed look. To get in touch with our team, please reach out via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
rubbish
Hello!
Thank you for providing your feedback.
If you're experiencing any specific issues with the app, please reach out to our authenticated support through the Shopify Help Center for further assistance: https://shopify.link/vRnL. -Victoria, Shopify Support.
I would NOT recommend this app. I have been forced to swap from the old order printer (legacy) to this new rubbish Shopify Order Printer. They gave instructions on how to migrate your old template over but I'm not familiar with coding so I can't do it. My invoice is missing things like gst, the shipping address, the discount amount, notes and other things.
Very unhappy!!!!!
Hey there, thanks for the review and providing your feedback. I have noted this feedback with our developers of the application. With that being said, we do have a Help Document that goes into depth about making changes or customizing the templates using the application: https://shopify.link/MQad. Additionally, you can reach out to our Shopify Community forums for assistance from various Partners or Merchants: https://shopify.link/l3br. -Ollie, Shopify Support
I was trepidatious about updating to this new version of the app, but it was super easy get up and running. The custom template that we worked so hard on to perfect years ago was simple to import, and came through perfectly. Thanks, team!
Please do not do this. It is unnecessary and very complicated and will not work with my logistics courier company. Please Do not make any changes begging you to let it be.
Hi, there! Thank you for taking the time to leave us a review for the Order Printer App. If you're having trouble migrating your templates from the older version of the app to this new version, refer to our Help Document for guidance: https://shopify.link/18NL. If our help document doesn't assist in resolving the specific issue you're facing with the new app, please reach our to our Support Team via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support
My template, even after importing does not even have basic things like shipping amts, totals etc. The time spent on this is crazy, wasted.
Hey there! Thanks for your review, and I'm sorry to hear you're having trouble importing your templates. We would love to look into the issue you're experiencing, so please feel free to visit our Help Center (https://shopify.link/WJna) to create a support ticket. We're looking forward to hearing from you! -Summer, Shopify Support
A terrible app. I can not edit to print with logo nor print address labels.
The date syntax is that of print date and not invoice date?
Please fix it asap!!!!
Hi, there. Thanks for bringing this to our attention. You should be able to make those adjustments using our provided guide: https://bit.ly/4c1oIZ8. If you are having issues please reach out to our live team who can escalate the situation should there be any issues on our end. - Skye, Shopify Support
Need french titles please.
Hi there, Aux 3 Boutons.
Thank you for reaching out and sharing your feedback with us. I can definitely understand the importance of this feature request. I'll be sure to share this with our Product Development team for review. You can keep our Shopify Changelog (https://shopify.link/N5vR) on hand to stay up to date when new features roll out to the platform. -Victoria, Shopify Support.
It was a lovely app until they decided to update it, my templates didn't transfer over easily as promised, all I got was blank documents and now the 'old' version isn't working properly, I give up, I have now deleted the app and found another one that was very easy to set up.
Thank you for sharing your feedback! The new app is intended to offer better performance than the legacy version, so I appreciate you sharing your experience as it is helpful for our developers to consider when working on future updates. I'm glad to hear that you were able to find another option that worked well for you in the meantime. -Sophia, Shopify Support
Is there a plan to return the shipping label, please? It should be simple, please do, it was what I used the app for.
Hi, Mauritius. I do apologize but I'm not sure what feature you're referring to. If you can reach out to us via Social Media with more information we can provide better assistance. - Skye, Shopify Support