Omtaler (257)
Raffiner
-
Etter vurdering
The update is not friendly at all. We've not been able to transfer templates suitably, and the consistent issues between the legacy printer, and the updated version is horrendous.
Hi, there. Thanks for your review of the Shopify Order Printer App. If you're experiencing issues with transferring your template to the new Order Printer App, please refer to our Help Doc for assistance: https://shopify.link/ABVA. If you experiencing any additional issues, or need some more support with making this migration, reach out to our Support Team here: https://shopify.link/vRnL. -Imogen, Shopify Support
I would NOT recommend this app. I have been forced to swap from the old order printer (legacy) to this new rubbish Shopify Order Printer. They gave instructions on how to migrate your old template over but I'm not familiar with coding so I can't do it. My invoice is missing things like gst, the shipping address, the discount amount, notes and other things.
Very unhappy!!!!!
Hey there, thanks for the review and providing your feedback. I have noted this feedback with our developers of the application. With that being said, we do have a Help Document that goes into depth about making changes or customizing the templates using the application: https://shopify.link/MQad. Additionally, you can reach out to our Shopify Community forums for assistance from various Partners or Merchants: https://shopify.link/l3br. -Ollie, Shopify Support
It was a lovely app until they decided to update it, my templates didn't transfer over easily as promised, all I got was blank documents and now the 'old' version isn't working properly, I give up, I have now deleted the app and found another one that was very easy to set up.
Thank you for sharing your feedback! The new app is intended to offer better performance than the legacy version, so I appreciate you sharing your experience as it is helpful for our developers to consider when working on future updates. I'm glad to hear that you were able to find another option that worked well for you in the meantime. -Sophia, Shopify Support
Dear Shopify team, we were expecting that new version will be bug-free, however we still have issues, like, subtotal amount is displayed incorrectly, tip is not shown in line items, SKU is missing, order placed date instead of today's date, etc. Very disappointing...
Hi there, Elivana.ae.
Thank you for reaching out and sharing your feedback regarding the rebuilt Order Printer app.
We understand you have reported a bug and are experiencing various issues with the app. If you'd like, you can connect with our authenticated Support directly through the Shopify Help Center, so we can troubleshoot effectively: https://shopify.link/vRnL. -Victoria, Shopify Support.
Ever heard the saying "If it ain't broke, don't fix it"? This applies perfectly to what Shopify did with the order printer app. We finally had it all customized exactly how we liked it, and then they are now forcing us to "upgrade" to a literally inferior product. My main gripe is that the new order printer STILL doesn't import variant selections from orders that are imported in from outside of Shopify (I.E. Etsy Orders, Ebay Orders, Etc).
PLEASE just let us keep using Legacy Order Printer until you get your poop together with the new app.
Hey, there! We appreciate your feedback. We'll pass this on to our development team so they can consider it for future updates. -Summer, Shopify Support
Literally the worst idea. My invoice template that I BOUGHT does not work on the new version. None of my settings are there and the packing slip is not supposed to have prices on it. I am extremely disappointed in this move.
Hi, there. Thank you for sharing your feedback! I'm happy to pass this on as we are always looking into improvements we can make to the app. We've created a guide to help you migrate your templates from the old Order Printer app to the new Shopify Order Printer app here: https://shopify.link/18NL. If you need more help, don't hesitate to reach out to our support team: https://shopify.link/vRnL. -Erin, Shopify Support
I have 6-7 different templates from multiple stores.. some of which were heavily modified for better functionality, and now nothing works properly. It will take dozens of hours to rewrite new / fix existing code. Shopify employees in charge of app and admin console changes should have hands-on experience of using them on a day-to-day basis, so they can see how it affects people running their stores.
Hello, thanks for your feedback. I understand that transitioning to the new app will require some time. The goal of the new version is to provide an enhanced interface and improved performance to better serve your business needs. We do appreciate hearing how this change has impacted you and I will definitely pass on this feedback. - Moira, Shopify Suport
Bad move. Needs lots of time to set new tamplate, specially if you don't have skills to do it. If somebody is happy with new order printer app - just support two apps. I don't like at all the new invoice look.
Hi, there!
Thank you for taking the time to share your valuable feedback.
Your input is essential in helping us improve our products and services. Rest assured, that we will pass this information on to our dedicated product development team for review. -Victoria, Shopify Support.
I have custom invoice template design but this Order Printer app doesn't let me use it. Shopify will stop running the old Shopify Order Printer app soon which allows me to use the custom invoice template, and they are asking me to switch to this one. I don't want to switch to the worse ver.
Please don't make things worse.
Thank you for your feedback. We have a guide to help you migrate your template here: https://shopify.link/18NL. The new app is intended to offer better performance, so while it may take some time to migrate and customize your template, we hope it will be a better experience for you in the long run. If you need any help, please contact us via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support
There is a bug that continues to populate an extra blank sheet at the end no matter what I do to this buggy code.
Hi there! Thanks for sharing your feedback. In this case, please contact us via the Help Center: https://shopify.link/1w5D. That way, our developers can take a closer look. -Mac, Shopify Support