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Looks like another complete and utter failure to go along with the many other failures from the Shopify development team. I'm curious as to why Shopify continues to log so many failures in a market landscape that has so many different competitors. This failure coupled with Shopify's failure to add simple dimensional shipping proves that they don't have their customers best interests at heart.
Hey there! Thank you for taking the time to provide feedback about the Order Printer app. I'll be sure to log this feedback to our development team for potential future consideration. - Dirk, Shopify Support
If Shopify wants to upgrade an app, then just upgrade the current app like every other vendor! Don't make everyone migrate to a new app that doesn't automatically migrate custom templates. They need to fix this ASAP. I'm decent at Liquid at this point, but there is no reason to make us spend hours to do something that shouldn't be necessary
Hi, there.
Thank you for taking the time to share your feedback with us.
We will definitely share your comments with our product development team, so they can consider your suggestions as they continue to innovate and refine our products. -Victoria, Shopify Support.
The original order printer came with a variety of "look and feel" templates and looked great. I am not sure who at Shopify came up with this bad joke which we are now being forced to use.
Thank you for taking the time to leave a review. I appreciate that you found the legacy app's templates helpful, and I'm happy to share that feedback with our developers. In the meantime, please refer to our guide on customizing templates with the new app: https://shopify.link/p131. -Sophia, Shopify Support
None of the shipping details print out on this new APP - don't know if it is regular, expedited, post, courier etc
This needs to be FIXED
We appreciate your feedback regarding the new Order Printer app.
We are committed to improving the new app to meet the needs and expectations of our users. Your input helps us understand how we can better serve you and the Shopify community. We are taking your feedback seriously and will strive to make necessary adjustments to enhance the app's functionality and user experience. -Emily, Shopify Support
Not impressed. Seems like another change for the sake of it. Every time something is updated it just creates more work and for no apparent reason. It's counter productive and helps nobody. It would at least be something if we were given the reason for the change. What was wrong with the original app?
Hi there, 1stMobile.UK.
Thank you for taking the time to share your feedback with us. It is appreciated and helps our team improve the product. I'll be sure to pass along your feedback to our Product Development team.
That being said, you can always reach out to our authenticated Support via the Shopify Help Center (https://shopify.link/vRnL) for any questions or concerns you may have.
I hope this helps! -Victoria, Shopify Support.
Your new update ruined our saved template!
Hi. Thank you for sharing your feedback. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support
Unfortunately, it is really hard to migrate your current templates if you have some custom CSS styles.
Hello, thanks for your feedback. I understand that dealing with the migration of templates containing custom CSS styles can be difficult, we have some fantastic guides to help you out here: https://bit.ly/4c1oIZ8. We value your feedback on how this change has affected you, and I will certainly relay this information. - Moira, Shopify Support
I wanted to import the templates from the old app into the new one, but the fonts are not being carried over.
Hey, there! If the font changes you want to make are within the scope of our Design Policy, our Theme Support team may be able to customize the for you. Please get in touch with us via the Help Center so we can look into this: https://shopify.link/1w5D. If our Theme Support team isn't able to help, I recommend posting in the Shopify Community forums for suggestions from other merchants and developers: https://shopify.link/7kzD. -Sophia, Shopify Support
By default is not showing the Customer info. Broken template by default.
Hey, there! Thanks for your review. If your templates aren't formatted as expected, feel free to contact us through the Help Center (https://shopify.link/vRnL). We would be happy to assist you further! - Greta, Shopify Support
AWFUL Does not include images, it's hard to work without images.
Thank you for your review and feedback. I will be sure to provide this feedback to our team. -Emily, Shopify Support