Recensioner (283)

Helhetsomdöme
2,4
Antal per omdömesnivå
  • 23 % av omdömena har 5 stjärnor
  • 9 % av omdömena har 4 stjärnor
  • 5 % av omdömena har 3 stjärnor
  • 4 % av omdömena har 2 stjärnor
  • 59 % av omdömena har 1 stjärnor
Redigerat 16 augusti 2024

Latest changes to the order printer app have resulted in the invoice backgrounds being printed gray and not white as they were previous to the updates.

Very annoying.

Underpinner Spares
Storbritannien
3 månader användning av appen
Shopify svarade 3 juli 2024

Hello!

Thank you for reaching out and sharing your query. I would like our authenticated Support team to take a more detailed look into this, so we can determine the issue around the shipping address not displaying correctly.

To create a support request, please head to this link (https://shopify.link/vRnL) to get started. -Victoria, Shopify Support.

21 maj 2024

Very disappointing "update". The nature of our production workflow depends on an ever changing and highly customizable order printer template - And while the legacy app is by no means perfect, I was always able to achieve whatever customization I had set out to accomplish - So when I saw the message that Shopify was sunsetting the old order printer app and migrating to this new one, I had high hopes that they would improve upon the already solid foundation that was the legacy app. I expected, at minimum, quality of life improvements, and was hopeful for some new features.
 
Instead what I got was an app that is objectively worse in every regard. I say this with no exaggeration or hyperbole: I have yet to find a single thing the new app does better than the legacy app - And worse, there are many cases where the new app does not support some functionality that the legacy app had for years. This is simply unacceptable when my company and many others not only rely on these functions, but have been using them without issue for many years.
 
Just to name a few:
1. Page breaks - The new app does not seem to support any method of forcing a page break
2. Custom scripts - The legacy app was capable of importing JavaScript libraries and running custom JS functions to perform actions within the template. The new app blocks user scripts and this is no longer possible
3. Float styling - New app does not support styling such as “float: right;”
 
I am not asking for more. I do not need the new app to do anything better than the old - But at bare minimum it needs to support the things that we have all become accustomed to through years of using the old app. And to be clear: I do not mind the liquid object name changes - As an intermediate/ advanced user, it is easy to modify existing variable names to get them to function in the new app and I understand changes like these are sometimes necessary despite the temporary frustration it might cause merchants.

Battle Beaver Customs
USA
5 dagar användning av appen
Shopify svarade 1 juni 2024

Thank you so much for your detailed feedback. We want the new app to be not only functional for your business, but also an improvement upon the legacy app. I'll ensure that our developers receive your feedback for consideration in future updates. -Sophia, Shopify Support

Redigerat 14 juni 2024

UPDATE: Fabulous news, the new fucntionality allowing us to import templates from the old ( legacy) order printer app is BRILIANT! Thank you!! You listened. It works perfectly. 5 STAR!

Why oh why can't we have a tempate builder? Why do we need to be coders? I used the originl Order Pinter app for years and it was great...you purchased templates from its sister app and had the WYSIWYG functionality to help you to adapt it. Perfect. Now, I am not able to modfiy your new layouts to fit my label paper, for instance..I use S3 integrated label paper to create picking lists and to add shipping-to labels onto the order! Like almost everyone who runs a small business, I imagine? So I have bought another app...VERY unhappy, Shopify. Your TWo designs - packing and invoice - are rubbish and dont work for me...why can't i use the code from the old app? Why does your system reject it? NOT HAPPY

Green Pebble
Storbritannien
28 dagar användning av appen
Shopify svarade 2 juni 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. - Blair, Shopify Support

2 juli 2024

over the years Shopify has made some changes that have not been helpful for us. This change takes time to get use to but right off the top the change has been helpful in terms of toner usage. The new format takes less toner to print as the bold lines used on the old format are gone. I do like the new format and like that the "packing slip" is labeled as such.

Wooden Spool Designs
USA
Ungefär en månad användning av appen
15 juni 2024

HATE THIS INVOICE!!!!
Whoever thought this up should be fired. The legacy invoice is way better.
You just have to ask, "Why?" why change an easy to read and understand invoice with this?
I'd like to give it a minus 10

Hats Scarves and More
USA
Ungefär en månad användning av appen
Shopify svarade 18 juni 2024

Thank you for review and feedback. We are always looking for ways to improve our app. -Emily, Shopify Support

Redigerat 16 juni 2024

Updated: Changed from 1 back to 5 stars. Thank you for taking the time to ensure templates were completely compatible with new version. They look and work perfectly without me having to do any additional coding. Happy to hear that Shopify (unlike some other platforms) takes the time to listen to their customers and work out the kinks. Very happy.

Custom Gifts By Avery
Kanada
Ungefär en månad användning av appen
Shopify svarade 31 maj 2024

Hey, there! I'm sorry to hear you're unhappy about the new Order Printer app. We appreciate your feedback as it helps us determine what updates and changes to implement from here. Please rest assured your comments will be shared with our development team. Thanks for your patience as we continue to work on this new app and tailor it to our merchants' needs! -Summer, Shopify Support

7 juni 2024

This update is a significant improvement for us! We now have the ability to include more detailed information in our invoices and packing lists, thanks to the use of metafields, customer notes, and a wide range of variables and styles. While the new requirement for object names in variable names was unexpected, it ultimately allowed us to enhance our documents exactly how we wanted. It would have been convenient to automatically transfer the old Order Printer Templates, but we understand it’s a complex task.

Overall, great job on this much-needed upgrade!

Privé Perfumes
USA
22 dagar användning av appen
Redigerat 15 juli 2024

Tracking company and number and HS tarif code not working anymore. So we can not use this invoice for international shipments.

*Update 15th of July
- fulfillment.tracking_company and fulfillment.tracking_number yields no results
- also HS codes are no longer available to use.

So we can't use invoices from Order Printer to ship internationally and use for customs. Sad when Shopify is bragging about markets and global expansion.

FlugaSports
Sverige
Ungefär en månad användning av appen
Shopify svarade 26 juni 2024

Hi, there! It sounds like you might need to update the variables from your old templates. This guide includes the variables supported on the new Order Printer app: https://shopify.link/2Zoy. -Sophia, Shopify Support

28 juni 2024

Wish they would have just kept the same app instead of ruining it with this new update. Hard to get any support and difficult to make changes. Go back to the original, please.

Dezi & Roo
USA
17 dagar användning av appen
Shopify svarade 3 juli 2024

Hi, there.

Thank you for reaching out and sharing your experience.

We appreciate you providing your feedback regarding the app and will share this with our Product Development team. You can keep our Shopify Changelog on hand to stay up to date with new updates that roll out to the platform: https://shopify.link/N5vR.

If you'd like to contact our authenticated Support team, you can do so by creating a support request through the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.

22 maj 2024

Expect lots of bugs and zero help from shopify support as shopify requires transition to this "new" Order Printer.

This "new" Order Printer does not work correctly with any customizations/templates from the "legacy" Order Printer, and Shopify's support staff are zero help. Shopify's support page on transitioning from the "legacy" Order Printer to this "new" Order Printer is woefully inadequate, too.

With this new Order Printer, Shopify changed all their liquid formats plus simple template code that worked perfectly on the "legacy" Order Printer no longer works on the "new" Order Printer...and nobody at Shopify can say why...or offer real solutions.

What's more, if you use any 3rd party providers on your shopify store to help manage inventory, pickup/delivery, locations, bundles, discounts, tipping, just about anything...expect additional issues using this "new" Order Printer...and Shopify support is again zero help because they use 3rd party providers as a scapegoat.

Don't get us wrong -- the "legacy" Order Printer was far far far from great...it required a TON of template customization to be even remotely useful.

This is still the same for this "new" Order Printer...except that Shopify has thrown in the "bonus" of mysterious liquid and code changes (seemingly in secret, leaving both customers and support staff to stumble upon them as bad surprises). With this "new" Order Printer, Shopify shows yet again how out of touch they are with us customers doing business in the real world.

Difficult to see this "new" Order Printer as more than a thinly veiled attempt to squeeze more money out of customers by providing substandard products and service that leave customers in the lurch unless they pony up $$ for a yet another 3rd party app to band-aid Shopify's poor product and service.

Do better, Shopify. If we don't say something, they never will.

Goose the Market
USA
2 dagar användning av appen
Shopify svarade 1 juni 2024

Thank you for sharing your feedback. The new app is intended to offer improved performance, so we want to ensure that it is functional for your business. Our developers will take your thoughts into consideration for future updates. -Sophia, Shopify Support