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*editing the review to reflect the final outcome and thoughts! Original review below updated*
To anyone reading this who hasn't installed the app, please take the negative reviews lightly! Many of us came and reviewed right when the switch happened with a lot of frustration! The templates from the legacy app (no shade at all to the team who had it, the templates were lovely and I am sure they did the best they could with the tools they had at the time!) are very code-heavy, and a lot of that code is no longer needed in the new app. If you do not have a pre-existing template, this app will be great for you!
To those reading this who are frustrated by the issues, bugs, etc involved with the switch, please trust me when I say I was in your shoes! But please trust me when I say that this switch is better in the long run, and the team at Shopify will help you! They helped me, and Mike P. was able to get my templates working again.
After getting support from the team at Shopify, I have completely changed my mind about this app. The transition was difficult, but after talking with the team and seeing the fix they did to get my template to work, it really just came down to the amount of code that is no longer needed that caused the issue!
From what I can see, this version of the printer app operates on a more efficient level of coding. To the point that I feel confident with my minimal level of liquid that I could go in and update the templates (if not make my own!) On the previous app, the code was very complicated and hard to look through, but they have truly made it a lot easier!
I feel that as long as people are willing to work with the team at Shopify to get their templates moved over, the new app will be a great option moving forward!
--ORIGINAL REVIEW BELOW--
At the moment if I could rate 0 I would. I will give 1 star to the friendly Shopify agents who are probably getting bombarded by requests from this.
This app is not user-friendly. At all. It has less functionality, if you don't know code at all, good luck. Even if you just copy the entirety of the code on your old template and paste it in, it doesn't work. When you do reach out for help, you are asked to look for lines in the code yourself which, thankfully I have a little knowledge in, but I can't imagine having to try and do that when you don't know code. I was also told I may need to get a Shopify Expert to look into the code, to which I said no. I am not going to pay someone to help me fix something that isn't broken so I can migrate to an app you are forcing us to move to.
Shopify is a great platform, and I am hoping they will make some SERIOUS improvements to this Order Printer soon because as of right now I stand with all the other 1 star reviews.
Thank you for taking the time to share your review and genuine feedback. -Olivia, Shopify Support
L'application est correct rapport à l'ancien Order Printer (Legacy).
Mais un point très agaçant. Les cases à cocher pour la sélection des différentes pages créées (Facture et Bordereau d'expédition) ne sont pas mémorisées lors du prochain accès à l'application.
Par exemple, j'imprime généralement uniquement le bordereau de livraison et je suis obligé de décocher à chaque fois toutes les autres pages créées.
Il faudrait faire en sorte de mémoriser la sélection dans votre application.
Le problème a été résolu grace à l'aide Shopify par un point que je n'avais pas vu.
Finalement je suis totalement satisfait !
Ah... Ce serait une bonne chose d'arranger le petit souci du sous-total lorsqu'il y a des remises pour que ça correspondent à ce que nous avons en fait dans l'admin de la commande qui prend bien en charge les remises.
Un sous-total doit normalement être sans inclure les remises (sur la commande et la livraison). Ensuite, doivent être déduites les remises, et ensuite le total final.
I have used the legacy version for six years. This new change is horrific. Like others, it is impossible to export or copy the exact code into the new version and it be the exact template. I do not have hours and hours to filter through the html coding to figure out what in the world is going on. And, no, I am not interested in paying an enormous fee each month simply to print invoices or packing slips. Just shameful.
Hi there. Thank you for sharing your feedback. I understand that you are having a few issues with your migration. Pease review the Shopify Help Center documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support
This app is horrible! No options to edit easily, no nice features at all. The current Printer App works perfectly why change? We pay Shopify enough money each month which should include options print orders and Tax invoices ect.
I tried copy and paste my template (Which I Paid good money for) it's not working at all on this new app!
Please just keep the Order Printer app we have always had! NOT HAPPY
Hi, there!
We're sorry to hear you have not had a positive experience using the Order Printer app. Regarding your template, our authenticated Support may be able to take a look at this and assist further. You can get in touch via the Shopify Help Center (https://shopify.link/VAaY) to create a support request. -Victoria, Shopify Support.
I really can't see ANY benefits to this new app. We copied our templates and it's unusable. After a few hours we had got it almost back to as it was by changing the variables. Luckily I know a bit of liquid coding but I know many do not. What was the point in that in all that work - what have I gained? Shopify say there is going to be a migration tool coming soon... I don't think it can come soon enough.
Thank you for your review and feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support
While Legacy may not have been the excellent this is so much worse. To change anything, even take prices off, add shipping method or order date, requires a change to the code. This is not feasible for many small businesses. If you're going to update make sure it's easy for small businesses to customize. Don't make us pay for 3rd party apps for something we already have. Please make a way to edit without needing to know how to code.
Hello!
Thank you for taking the time to share your valuable feedback.
We can definitely understand the need to edit/migrate templates without the need of code. I'll be sure to pass along your feedback to our Product Development team for review.
While we can't guarantee if or when this will be implemented, rest assured your request has been shared. Please keep our Shopify Changelog (https://shopify.link/N5vR) on hand to stay up to date with the newest features that roll out to the platform.
Thank you. -Victoria, Shopify Support
Updated: Changed from 1 back to 5 stars. Thank you for taking the time to ensure templates were completely compatible with new version. They look and work perfectly without me having to do any additional coding. Happy to hear that Shopify (unlike some other platforms) takes the time to listen to their customers and work out the kinks. Very happy.
Hey, there! I'm sorry to hear you're unhappy about the new Order Printer app. We appreciate your feedback as it helps us determine what updates and changes to implement from here. Please rest assured your comments will be shared with our development team. Thanks for your patience as we continue to work on this new app and tailor it to our merchants' needs! -Summer, Shopify Support
Little to no functionality. The instructions to migrate templates does not work. There is not a way to customize new templates. The current printer app was fine. Wish I could just continue using the legacy version.
Thank you for reaching out and bringing this to our attention. There are some adjustments that will be required when migrating your existing templates from Order Printer to Shopify Order Printer (https://shopify.link/18NL), such as changing some of the variables. However, if you need further assistance with migrating or customizing the templates, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a customization request. Cheers. -Elias, Shopify Support
Great app, more customisable if you are using AI to write the code, below is the code I use if you are interested
Cart Note, Order Tag, Buyer details is included in the packing slip
Packing Slip
Order {{ order.order_name }}
{% if order.po_number %}PO # {{ order.po_number }}{% endif %}
{{ "now" | date: "%B %e, %Y" }}
From
{{ shop.name }}
{{ shop.address | format_address }}
{% if order.shipping_address %}
Ship to
{{ order.shipping_address | format_address }}
{% endif %}
Order Details
{% for line_item in order.line_items %}
{% endfor %}
Check
Qty
Item
{{ line_item.quantity }}
{{ line_item.title }}
{% if order.note %}
Note: {{ order.note }}
{% endif %}
Buyer Details:
{{ customer.name }}
{{ customer.email }}
{{ customer.contact }}
Order Tags:
{{ order.tags | join: ", " }}
UPDATE: Vast improvement with the new IMPORT feature that Shopify has just added. I imported my legacy templates into the Shopify Order Printer and they work perfectly and once again they look beautiful. Thank you for listening, Shopify, and for creating an easy way for shopowners who do not code or mess with liquid to easily recreate their order forms from a legacy app into your app. From a 1 star review to a 5 star review.
INITIAL REVIEW: Horrible, frankly. Confusing, not intuitive - you need html knowledge to customize and edit the code. I copied and pasted the code from my legacy app and even with that there are myriad changes that have to be made to add order number. correct date, add shipping. This new app is frustrating and sloppy. Absolutely no way to easily edit this code without vast html experience.
Hello!
Thank you for reaching out and sharing your review.
We appreciate your input, and I want to assure you that your comments are valuable to us. We will share your feedback with our product development team for review.
That being said, if you require assistance with the app you can get in touch with our authenticated Support via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.