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Would have been nice to have a warning that it was going to wipe out all our custom code! thanks for screwing me and costing me an entire day to try to rebuild what i had
Hi there! Thanks for taking the time to share your feedback with us here. You can learn how to make a duplicate copy of any of your themes here on our help site: (https://shopify.link/JGax), for future reference. -Don, Shopify Support
Don't fix what isn't broken. The older Order Printer app works so much better. I don't want this new app, and none of the other Shopify users I know do either. Don't take away the legacy one in August. If you do, we'll just switch to another third-party app that actually works.
We appreciate your feedback regarding the new Order Printer app. We understand your concerns about the changes and the preference for the older version. Your feedback is valuable to us, and we are actively working to address the issues raised by users like you. -Emily, Shopify Support
Why.....?
The legacy app worked. It's more flexible, holds features this app doesn't and this app requires work from a specialist to convert old templates.
Furthermore, the instructions to create a template are false:
https://help.shopify.com/en/manual/orders/printing-orders/shopify-order-printer/customizing-order-templates
When you "open app", there are no "templates", nor a "create a template" option.
Hi, there. Thanks for your review of the new Shopify Order Printer App. We do have a help document available here (https://shopify.link/18NL) that you can use for assistance with migrating your old templates to the new app without the assistance of an Advisor. Of course, our advisors are available 24/7 via our Help Center to lend a hand: https://shopify.link/vRnL. As for the 'template's option, when you open the 'Shopify Order Printer' app, you should see 'templates' appear as an option on the left-hand side of your screen. From there, you can select that option. Then 'create a template' will be available on the next screen in the top right. -Imogen, Shopify Support
Really... How clueless management... Nice job of screwing up something that worked fine.!!!!!!!!!!
Thank you for your review and providing this feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support
Our template does not work in the new version of order printer.
Banner says to reach out if there are any issues with custom tempaltes but there is no way to actually reach out that we can find.
Hello! It sounds like your template from the legacy app might include variables that need to be updated: https://shopify.link/18NL. For further support, our team is available 24/7 via the Help Center: https://shopify.link/1w5D. The virtual assistant there will lead you to the available contact options if it isn't able to answer your questions. -Sophia, Shopify Support
Why this app was created in the first place? Most of the liquid variables never works while those were working in the order legacy app. Worst move ever.
Hello, thanks for your feedback. I understand that transitioning to the new app will require some time. The goal of the new version is to provide an enhanced interface and improved performance to better serve your business needs. We do appreciate hearing how this change has impacted you and I will definitely pass on this feedback. - Moira, Shopify Suport
None of the shipping details print out on this new APP - don't know if it is regular, expedited, post, courier etc
This needs to be FIXED
We appreciate your feedback regarding the new Order Printer app.
We are committed to improving the new app to meet the needs and expectations of our users. Your input helps us understand how we can better serve you and the Shopify community. We are taking your feedback seriously and will strive to make necessary adjustments to enhance the app's functionality and user experience. -Emily, Shopify Support
If Shopify wants to upgrade an app, then just upgrade the current app like every other vendor! Don't make everyone migrate to a new app that doesn't automatically migrate custom templates. They need to fix this ASAP. I'm decent at Liquid at this point, but there is no reason to make us spend hours to do something that shouldn't be necessary
Hi, there.
Thank you for taking the time to share your feedback with us.
We will definitely share your comments with our product development team, so they can consider your suggestions as they continue to innovate and refine our products. -Victoria, Shopify Support.
By default is not showing the Customer info. Broken template by default.
Hey, there! Thanks for your review. If your templates aren't formatted as expected, feel free to contact us through the Help Center (https://shopify.link/vRnL). We would be happy to assist you further! - Greta, Shopify Support
Your new update ruined our saved template!
Hi. Thank you for sharing your feedback. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support