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Don't fix what isn't broken. The older Order Printer app works so much better. I don't want this new app, and none of the other Shopify users I know do either. Don't take away the legacy one in August. If you do, we'll just switch to another third-party app that actually works.
We appreciate your feedback regarding the new Order Printer app. We understand your concerns about the changes and the preference for the older version. Your feedback is valuable to us, and we are actively working to address the issues raised by users like you. -Emily, Shopify Support
The original order printer came with a variety of "look and feel" templates and looked great. I am not sure who at Shopify came up with this bad joke which we are now being forced to use.
Thank you for taking the time to leave a review. I appreciate that you found the legacy app's templates helpful, and I'm happy to share that feedback with our developers. In the meantime, please refer to our guide on customizing templates with the new app: https://shopify.link/p131. -Sophia, Shopify Support
I assumed I could just copy over the code from the old app, but it no longer works as the subtotal / total fields no longer add up. Why change something with no support or at least option to customise the look and design of the invoice?
Hello! It sounds like your previous template might include some legacy variables that will need to be updated for the new app. Please refer to our migration guide here for details: https://shopify.link/18NL. You can also contact us any time via the Help Center if you require further assistance: https://shopify.link/1w5D. -Sophia, Shopify Support
extremely disappointed with this app, the old app was great, had my template just how I needed it for my business, new app does not support the same template, VERY DISSAPOINTED
Hey, there! Thank you for your review and I'm sorry to hear you didn't have a great experience with the new Order Printer app. I'll make sure to pass this on to our development team so we can consider it for future updates. -Summer, Shopify Support
We were happily using (the old) Shopify Order Printer. All the templates were set up perfectly.
Tried importing the code in to the new Shopify Order Printer, and it doesn't work.
Pretty poor migration strategy from Shopify. At least the old app is still working... for now...
Hi, there! Thanks for taking the time to leave us a review for the Order Printer App. We appreciate your feedback around this new app launch. We have a help document here (https://shopify.link/Qjbv) that we recommend folks review if they're looking for some guidance with migrating over to the new version of the App. If you encounter any issues when completing the migration process, please reach out to our Support Team: https://shopify.link/vRnL. -Imogen, Shopify Support
Terrible
Hi, there! I'm sorry to hear that you're not enjoying the new Order Printer app. If there is any specific feedback you'd like to share, or if you have any questions about using the app, please let us know: shopify.link/1w5D. -Sophia, Shopify Support
If Shopify wants to upgrade an app, then just upgrade the current app like every other vendor! Don't make everyone migrate to a new app that doesn't automatically migrate custom templates. They need to fix this ASAP. I'm decent at Liquid at this point, but there is no reason to make us spend hours to do something that shouldn't be necessary
Hi, there.
Thank you for taking the time to share your feedback with us.
We will definitely share your comments with our product development team, so they can consider your suggestions as they continue to innovate and refine our products. -Victoria, Shopify Support.
Garbage. Requires coding knowledge to change the template. I can do it, but it'll take an afternoon as it isn't something I do on a regular basis. This not user friendly and clearly, no one checked UX before pushing this to production.
Hi, there! Thank you for your review. I'm happy to pass on this feedback as we are always working on ways to improve our features. In the meantime, we have a guide here (https://shopify.link/35gn) that can help you make changes to your templates. You can also reach out to our support team for more help here: https://shopify.link/vRnL. -Erin, Shopify Support
I currently use two invoice templates: one using the Shipping Address and one using the Billing Address.
The Shipping Address does not display the address correctly as extra empty lines are added where there is no data (address line 2 etc)
Yet the Billing Address displays correctly with no extra lines.