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I just installed the new App, and I have to say everything about it is extremely craptacular. Halfbaked isn't even a remarkedly close comparison. Raw and still mostly frozen is a better description. I can't believe anyone would consider this App ready for deployment. The type is microscopic. I can code but finding where to try and make changes is anything but obvious. Changes like this make me wish we hadn't gone with Shopify.
Hello! Thank you for taking the time to leave us a review for the Shopify Order Printer app. We appreciate the feedback you've provided us here regarding the launch of this new version. I've gone ahead and passed along your feedback around the 'type' and it's current state to our Team for their consideration. If you're lookig for some assistance with making changes to templates, you can refer to our Help Doc (https://shopify.link/yerM) that includes some helpful examples of what to change to achieve specific results. You can also reach out to our Support Team directly if you encounter any issues while using the app: https://shopify.link/vRnL. -Imogen, Shopify Support
I was able to set up my previous templates here because I have some coding experience, but I think it would be difficult for those without any coding experience to do so. The help documentation only shows how to code some lines, and you cannot directly copy and paste over the old code (it won't format properly).
Even after I set up the templates the way I'd like and the previews showed the correct format, when I try to print multiple packing slips, whole sections of orders are just missing in the printout. It's impossible to use even if you get the templates set up correctly.
I will be continuing to use the legacy printer until either it expires or this app gets fixed.
Thank you for your review! I appreciate your feedback about ease of use for those who might not have coding knowledge. Regarding the missing information from your templates, please contact us via the Help Center so we can investigate: https://shopify.link/1w5D. -Sophia, Shopify Support
It wasn't broke! NOW it is. For all the reasons you have all of the generous one star reviews! if there was a NO STAR you would have it.
Hi there! We appreciate your feedback on the new Order Printer app. We recognize your concerns about the changes and your preference for the previous version. Your input is extremely important to us, and we are diligently working to resolve the issues highlighted by merchants. - Moira, Shopify Support
If you are still running Lagecy do yourself a favor DO NOT GET THIS! Once Lagcey is removed find another option. I would leave a review but I think most other people have already pointed out how once again Shopify has taken something not broken and broke it.
Hi there. Thank you for your review. For some context, we upgraded the app as we transitioned over to a different tech stack that provides a better foundation to grow and roll out features. If you are having issues, please contact us via the Help Center: https://shopify.link/1w5D. That way, our developers can take a closer look. -Mac, Shopify Support
Install and use is easy. What i am missing is the integration with adapt. No localisation and it does not use the store language.
For who is not able to code just do like i did. Create a page in your shop, change to the html view, paste the code of your slip, invoice whatever you want to modify and change to edit view.
Make you changes avoiding to cancel any field, change to the html view copy your code and paste it in your printer template. DONE
Thank you for sharing your experience and suggestions for other stores using the app! I am happy to share your feedback with our developers regarding integrating with Shopify Translate & Adapt. -Sophia, Shopify Support
Countering many of the poor reviews here, this app has been a LONG time coming and sorely needed. Previously Shopify had no support for Invoices. If a customer asked for an invoice, there was no way to pull it up, other than installing third party app workaround. That was a huge gap in any b2b workflow and this finally fixes it.
Users have always had to know a little bit of HTML, CSS and Liquid to customize an invoice so I'm not understanding the complaints. There also appear to be unlimited templates that can be added so I dont understand some the reviews saying there are only 2. Yes, 2 pre-made, but you can duplicate and create as many as you need.
I get that templates have to be done again and that's a hassle, but the old app was a dead end and needed a complete rebuild which is what Shopify is delivering here.
My team and I are thrilled that this is finally available and I look forward to leveraging its capabilities into our workflows. No doubt Shopify can and will build on this new foundation.
Once customized it works well. I am disappointed that a new version is coming out. The version I am currently using is now being called the "Legacy" version. I was encouraged to install the new app. I did install it. All of the settings from the old app which I paid someone to customize do not carry over. Shopify must assume that all of their customers are efficient in back end programming. That is not the case. I tried to get help from the "chat" support feature. Epic fail which is typical. Not that the chat person was not trying. He was but since I am not savvy working the back end of software his recommendations are not good enough. I tried to follow his instructions but I can't complete the task. Shopify used to have a good phone support option that they eliminated. Very bad mistake on their part. I have requested a phone support option and they refuse to offer it. When it was available it worked amazing and we always were able to get our issues resolved. The reason is because the phone support person could log into my computer and show me exactly what to do. With the chat support it takes a very long time and simply does not work in most cases. Now I am on my own and unfortunately I am not a happy customer.
Like others have said; typical Shopify wasting time and resources to "update" an app that didn't need updating, only to make it worse.
Importing our template from the old app also didn't work, it was missing information and came in much smaller and difficult to read. Frustrating as someone who paid for my template in the old app, because I will now need to pay more money to get a new template. A complete waste of money when the old app works fine.
Hello! Thank you for your feedback and review for the new Shopify Order Printer App. We're sad to hear about your issues migrating your old template to our new app. We've crafted a help document here (https://shopify.link/18NL) to assist with making the changes needed to ease migration. If you're still experiencing issues with your template after consulting our migration doc, please reach out to us directly for support: https://shopify.link/vRnL. -Imogen, Shopify Support
We have used the Shopify in-house app Order Printer to print custom pack slips for many years. This is a nearly identical replacement of the Order Printer (legacy) app but with some changes to the liquid variables. There are two help pages you will need: "Liquid variables and filters reference for Shopify Order Printer" and "Migrate from the Order Printer app to Shopify Order Printer".
Able to customize this new template with no issues. Able to add image (logo) on it.
Updated the code manually but not very complicated. Need to have a basic understanding of coding, including CSS and liquid template.
I give it 4-star because of not able to automatically migrate templates from the old version.