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Our template does not work in the new version of order printer.
Banner says to reach out if there are any issues with custom tempaltes but there is no way to actually reach out that we can find.
Hello! It sounds like your template from the legacy app might include variables that need to be updated: https://shopify.link/18NL. For further support, our team is available 24/7 via the Help Center: https://shopify.link/1w5D. The virtual assistant there will lead you to the available contact options if it isn't able to answer your questions. -Sophia, Shopify Support
Why this app was created in the first place? Most of the liquid variables never works while those were working in the order legacy app. Worst move ever.
Hello, thanks for your feedback. I understand that transitioning to the new app will require some time. The goal of the new version is to provide an enhanced interface and improved performance to better serve your business needs. We do appreciate hearing how this change has impacted you and I will definitely pass on this feedback. - Moira, Shopify Suport
very good
None of the shipping details print out on this new APP - don't know if it is regular, expedited, post, courier etc
This needs to be FIXED
We appreciate your feedback regarding the new Order Printer app.
We are committed to improving the new app to meet the needs and expectations of our users. Your input helps us understand how we can better serve you and the Shopify community. We are taking your feedback seriously and will strive to make necessary adjustments to enhance the app's functionality and user experience. -Emily, Shopify Support
Shopify....Whats the deal here! Usually you make things easier and more user friendly. What you did was take an effective and streamline order printer and complicated it. This is difficult to navigate and set up. As business owners we do not need you making things harder for us!
Hey there! Thanks for your review. I understand that navigating the new Order Printer app might be challenging at first, but I'm confident it'll become easier as you use it more. If you need any help along the way, feel free to check out this guide: https://shopify.link/7kmo. We're here to support you! -Summer, Shopify Support
If Shopify wants to upgrade an app, then just upgrade the current app like every other vendor! Don't make everyone migrate to a new app that doesn't automatically migrate custom templates. They need to fix this ASAP. I'm decent at Liquid at this point, but there is no reason to make us spend hours to do something that shouldn't be necessary
Hi, there.
Thank you for taking the time to share your feedback with us.
We will definitely share your comments with our product development team, so they can consider your suggestions as they continue to innovate and refine our products. -Victoria, Shopify Support.
By default is not showing the Customer info. Broken template by default.
Hey, there! Thanks for your review. If your templates aren't formatted as expected, feel free to contact us through the Help Center (https://shopify.link/vRnL). We would be happy to assist you further! - Greta, Shopify Support
At least they are giving us time to migrate, but this new app does not support any of the customizations we have implemented in the legacy app. I cannot currently figure out how to add line item images to my invoices. Documentation is very sparse and there are not many templates that are provided in the app that you can customize.
Hello! It sounds like your previous templates might include some legacy variables that will need to be updated for the new version of the app: https://shopify.link/18NL. If the changes you're making are within the scope of the Shopify Design Policy, our Theme Support team may be able to help. If not, you can post a question in the Community forums for advice from other merchants and developers: https://shopify.link/7kzD. -Sophia, Shopify Support
Your new update ruined our saved template!
Hi. Thank you for sharing your feedback. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support
Can now import templates from old version. Took 2 mins to set up as I had it before. All works fine.