Shopify Order Printer

POOR Product rollout! Programming experience over 30 years and took me a day and a half to re configure the template we use. The Shopify Help Center documentation is inconstant: 'weight' variable' to be changed to 'grams' for some reason, then farther down is says change 'grams' to 'weight' . Proofing and ask the question 'WHY' do we need to change the variable name seems to be a needed thing. Also, WHY would you put pricing on the shipper template?

Also, one of the reasons you say the changes were needed was to save paper and ink. Well, Your new invoice template was printing a blank sheet of paper before printing the invoice. I expect better quality control from Shopify and feel bad for the MANY that now have to pay someone to try and RE Fix their templates so they can become usable again.

JUNE 24 - While we were able to successfully import our template from the legacy app, there is still coding adjustments required (layout is not the same, scaling is off, header is gone). We uninstalled and re-installed the app thinking it was an import snafu, but we are still having this issue. We are eager to make this transition but need to import our template exactly as it appears on the legacy app. Please assist, we have not gotten a response from Shopify support.

JUNE 6 - As a long-time user of the legacy app, we were initially optimistic about transitioning to the newer version, however our experience has left us disappointed.

The primary issue stems from the incompatibility between our custom template, which was meticulously crafted to suit our specific needs, and the new app. Despite reaching out to Shopify's support team, who were indeed helpful in their assistance, the ultimate verdict was disheartening: our template is simply "not compatible" with the new app.

The lack of compatibility and the requirement for coding knowledge makes it inaccessible and impractical for users like us. I sincerely hope that future updates will address these issues and make the transition smoother.

The update is not friendly at all. We've not been able to transfer templates suitably, and the consistent issues between the legacy printer, and the updated version is horrendous.

This is absurd! The old app changed to Legacy and we have to download a new app. The new app doesn't have an option to make it easy to customize. We're so overload of work and now have to find a way to customize the template or find one that works and to make it like the old template we used to have for our store. The previous one we have paid for and done so much work for it.... What's the point?
Please bring back the old one for us!

Does not work properly. The templates from the legacy were perfect, and I've used them or years. I migrated the templates per instructions, but the order number is missing, as well as the date and email fields. Not great. If it ain't broke, don't fix it. And if you're going to fix it, make sure you have a solution that works. This is not it guys. Horrible, huge misstep.

Wow, what a disappointment. The original Order Printer was certainly not the best, but I presume most of us eventually got it to work and considered that a sunk cost.

Years later and this is what you've got? You have to be kidding! I'm hours into it and I still can't get decent results, the templates are lousy and it has been super flaky, sometimes completely failing to load.

This clearly comes down to an absolutely poorly managed Product Management group. There appears to be absolutely no voice of customer at Shopify. Who in the world asked for this? Wake up Shopify! When your own app can't even get a 2.0 rating something is broken, that starts with Product Management. Fix It!

Someone should be held accountable.

There is absolutely no reason to change, and this breaks templates that we paid to use. Shopify, please include a legacy for mode so sellers aren't forced to completely redevelop templates.

What a mess! Why replace a perfectly functioning App with a new App that makes no real contribution? All the custom templates I had created have to be redone, the code I had written doesn't work in the new App. I'm very, very disappointed! I will use the previous Order Printer Legacy App as long as I can and I hope that Shopify will intervene and fix this serious damage.

I do not like the new app at all. My old template doesn't work and I can't seem to edit this one with any of the coding. Someone please tell me how to get the shipping title to show on the packing slip? It takes too much time to look at each order individually to see what shipping method to use. I tried several of the variables and none of them are working!

I WAS OVERLY OPTIMISTIC. Yes it migrated but it DID NOT TRANSFER ANY OF THE "CUSTOM WORK" I HAD. Boy did I fall for their "just click through".

The migration forms look NOTHING like my existing form. Working with Support to see if they can fix it. Extremely disappointed