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You have to give people the code. The old templates dont work.
Hey there! In order to assist with your template migration we've updated our Help Docs to include guides on how to migrate. Please review our documentation here: https://shopify.link/18NL.You can also get in touch with our team through live chat here if you need additional support: https://shopify.link/YWD7. -Shay, Shopify Support
This update is a significant improvement for us! We now have the ability to include more detailed information in our invoices and packing lists, thanks to the use of metafields, customer notes, and a wide range of variables and styles. While the new requirement for object names in variable names was unexpected, it ultimately allowed us to enhance our documents exactly how we wanted. It would have been convenient to automatically transfer the old Order Printer Templates, but we understand it’s a complex task.
Overall, great job on this much-needed upgrade!
HATE THIS INVOICE!!!!
Whoever thought this up should be fired. The legacy invoice is way better.
You just have to ask, "Why?" why change an easy to read and understand invoice with this?
I'd like to give it a minus 10
Thank you for review and feedback. We are always looking for ways to improve our app. -Emily, Shopify Support
JUNE 24 - While we were able to successfully import our template from the legacy app, there is still coding adjustments required (layout is not the same, scaling is off, header is gone). We uninstalled and re-installed the app thinking it was an import snafu, but we are still having this issue. We are eager to make this transition but need to import our template exactly as it appears on the legacy app. Please assist, we have not gotten a response from Shopify support.
JUNE 6 - As a long-time user of the legacy app, we were initially optimistic about transitioning to the newer version, however our experience has left us disappointed.
The primary issue stems from the incompatibility between our custom template, which was meticulously crafted to suit our specific needs, and the new app. Despite reaching out to Shopify's support team, who were indeed helpful in their assistance, the ultimate verdict was disheartening: our template is simply "not compatible" with the new app.
The lack of compatibility and the requirement for coding knowledge makes it inaccessible and impractical for users like us. I sincerely hope that future updates will address these issues and make the transition smoother.
Hey, there! Thank you for taking the time to review the new Shopify Order Printer. I definitely hear you, and I appreciate you expressing the need to use your existing custom template in the new app. I'll make sure to pass this along to our development team so they can consider your comments when planning future updates. -Summer, Shopify Support
Sick and tired that they keep changing the software without consideration of the customer's needs! Just leave as it was! I should not get another app to get your app to work! Our POS receipts are all over the place and not as before! So frustrating! :-(
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shopify Support
I really can't see ANY benefits to this new app. We copied our templates and it's unusable. After a few hours we had got it almost back to as it was by changing the variables. Luckily I know a bit of liquid coding but I know many do not. What was the point in that in all that work - what have I gained? Shopify say there is going to be a migration tool coming soon... I don't think it can come soon enough.
Thank you for your review and feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support
Shopify forcing the migration without putting any measures in place to help support template migration is a joke. Shopify is not the company they were 10 years ago, absolute travesty.
*** UPDATE *** Using the app further it is far and above a DOWNGRADE from the previous Order Printer app. Shopify is USELESS in assisting with migrating order templates. I have had to figure out liquid coding on my own and even then it barely works. This app is terrible and Shopify should be ashamed for their complete and utter failure to migrate effectively. Shopify is a shell of what it once was.
Hello! Thank you for your feedback and your review. We do have some information on transferring templates over to the new app in our Help Center here: https://shopify.link/18NL.
We updated the app to improve its performance, but we can completely understand how changes like this can impact merchants. I'm happy to pass this feedback on to our team who looks into improvements we can make. - Moira, Shopify Support
Does not work properly. The templates from the legacy were perfect, and I've used them or years. I migrated the templates per instructions, but the order number is missing, as well as the date and email fields. Not great. If it ain't broke, don't fix it. And if you're going to fix it, make sure you have a solution that works. This is not it guys. Horrible, huge misstep.
Hi, there! Thank you for your feedback and review. The new app architecture is designed to allow for more functionality and updates in the near future. I recommend contacting our live support team through the Help Center (https://shopify.link/vRnL) so we can take a closer look at any issues you're having. Thanks again! - Greta, Shopify Support
Wow, what a disappointment. The original Order Printer was certainly not the best, but I presume most of us eventually got it to work and considered that a sunk cost.
Years later and this is what you've got? You have to be kidding! I'm hours into it and I still can't get decent results, the templates are lousy and it has been super flaky, sometimes completely failing to load.
This clearly comes down to an absolutely poorly managed Product Management group. There appears to be absolutely no voice of customer at Shopify. Who in the world asked for this? Wake up Shopify! When your own app can't even get a 2.0 rating something is broken, that starts with Product Management. Fix It!
Someone should be held accountable.
Hi, there. Thank you for taking the time to leave us this candid feedback around the new Shopify Order Printer App. We appreciate all of the feedback being shared around this launch, and appreciate the passion behind letting us know about how folks are finding the new version. We recommend reaching out to the Shopify Support Team directly (https://shopify.link/vRnL) so we can provide some assistance with resolving any specific issues you're encountering. -Imogen, Shopify Support
I think it's worth trying. If you have some IT background, it's good. I was able to write my own templates and it's of very help.