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I do not like the new app at all. My old template doesn't work and I can't seem to edit this one with any of the coding. Someone please tell me how to get the shipping title to show on the packing slip? It takes too much time to look at each order individually to see what shipping method to use. I tried several of the variables and none of them are working!
Hi Delaney & Co. Mailers, thank you for your feedback and your review. We understand changing apps and updating your templates can create extra work and take extra time. We do have some information on transferring your templates over to the new app in our Help Center: https://shopify.link/18NL. I understand that you are having some problems updating the templates to show the shipping method used, our authenticated chat team through our Help Center is available to help with that. -Shay, Shopify Support
ZERO STARS. This APP is showing some weird "Expected Delivery Date" for each order on our admin page. Three days from the time they place their order. We make customized items and even if we ship the same day (not possible) there is little chance customers will receive their order in 3 days. We can not find where to expunge this info. We have looked in every backend area, but to no avail. Very Frustrating!
Thank you for taking the time to leave a review. Please contact us via the Help Center so we can review the templates with you and assist you with removing the "Expected Delivery Date" information: https://shopify.link/1w5D. -Sophia, Shopify Support
I jumped into this from the old version, and had to remake some things as the language had changed some.
But after some tweaking I made a better adress printout than before.
It could be nice with a tool to help you make a good looking printout, but this is very flexible, and weighing in that its free i think its ok!
Much better than writing name and adress manually as before.
So all and all i think its fine anyways!
It has been most difficult to transfer our invoice templates to this app from the legacy version. I've had to teach myself enough coding to be able to figure out how to make the old template work here, which has taken me so many working hours, for there to find out afterwards that there's issues that many other people are experiencing because they haven't even been fixed by the developers yet. After all that work our template isn't ready to be used yet because there's no solution to page breaks, and the time to use the legacy version is running out. I'm sure I'm speaking for many of us users when I ask for an extension on the legacy app availability, or these issues being fixed asap AND providing sufficient support to those users that don't have the resources to deal with it themselves.
Hi, Caroline.
We appreciate you taking the time to reach out and provide your feedback. Please rest assured that we will share your feedback with our product development team to look into.
If you require assistance with the app or notice other issues arising, you can contact our authenticated Support by creating a support request through the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
The worst rollout of a product. Most basic backend Shopify items are GUI, except this. Why? The legacy version worked fine for years before Shopify broke it. The import to this new app was easy, but completely INCONSISTENT. (Which is the most frustrating part!!) So one imported file (the one we use least) looks great - like the legacy version, while the 3 others are useless, especially the packing slip, which only shows two boxes, a ship to and a ship from address. No other information shows, even though there is code. Not only is this new "automated" rollout useless, but now it is wasting my time and delaying the shipment of orders while we figure out how to fix something that SHOULD NOT HAVE BEEN BROKEN in the first place!! Thanks for nothing!!
Hey there, thanks for the review. We appreciate you bringing this to our attention. I am going to provide this feedback to the developers as a suggestion to include more customization for the templates. With that being said, you can make changes to the templates by editing the code directly: https://shopify.link/ebp0. If you are unfamiliar with making coding changes, you can reach out to a Shopify Expert for more assistance: https://shopify.link/D5Rp. -Ollie, Shopify Support
When you think UPGRADE, you think Improvement. Not the case here.
Shopify should have a core comprehensive Order Printer app, AT NO COST considering the monthly cost shop owners already incur. The existing (legacy) order printer works and has some customization in the code that works for my business. I do over 11,000 orders per year. Now Shopify is forcing a migration to an inferior order printer app, by sunsetting the legacy order printer. You should have a choice or a "Voice" as a shop owner. It's almost as if they are forcing you to pay for a 3rd party app, so Shopify can generate more revenue. This is shameful corporate greed. Shame on you Shopify!
Hi, there! Thank you for your feedback and review. We understand changing apps and updating your templates can create extra work and take time. The new app architecture is designed to allow for more functionality and updates in the near future. We appreciate your understanding! - Greta, Shopify Support
Para mi es una app excelente, con el ayuda de chatgpt me he creado mi plantilla perfecta
As the deadline is coming due what are we suppose to do about this bad product?
My order page was perfect. And I do mean PERFECT !! What am I suppose to do with this mess that you have created?
I am not a programmer and paid someone to create my order page. Do I now have to pay him again to fix this mess that you have created?
I was proud of my order page and will now be ashamed to include this mess with my orders. I can't believe that you would be pushing a product that has a 2.1 overall rating. Does this mean that you guys are going downhill?
Your new product is uncommonly bad. It doesn't total the products. It doesn't have a place field for my logo.
Hello, Sew Inspired Quilts of Nauvoo.
Thanks for reaching out and taking the time to leave a review. It is appreciated and helps our team improve the product.
I can definitely understand your concern and the need to have this functionality. I've gone ahead and submitted your feedback request to our Product Development team. To stay up to date on new features, keep an eye on our Shopify Changelog: https://shopify.link/N5vR.
I hope this helps! -Victoria, Shopify Support.
This is absurd! The old app changed to Legacy and we have to download a new app. The new app doesn't have an option to make it easy to customize. We're so overload of work and now have to find a way to customize the template or find one that works and to make it like the old template we used to have for our store. The previous one we have paid for and done so much work for it.... What's the point?
Please bring back the old one for us!
Hi, there! I appreciate that it will take some time to migrate to the new app. The intention of the new app is to offer an improved interface and better performance, so we want to ensure that it works well for your business. If you have specific feature requests or if there's any other feedback you'd like to provide, please contact us via the Help Center so we can share your thoughts with our developers: https://shopify.link/1w5D. Thank you. -Sophia, Shopify Support
The new Shopify Order Printer app is a significant improvement over the previous version. It integrates seamlessly with Shopify, providing a smooth and intuitive user experience.
Importing templates from the legacy app is straightforward and seamless. The app is highly customizable, allowing you to tailor print templates to your store's specific needs.
Its speed and stability are impressive, ensuring quick prints without technical issues. In summary, the new Shopify Order Printer is simple, fast, stable, and highly customizable, making it ideal for any Shopify store.