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Why did you make it so hard to import existing templates?
The Original Order Printer wasn't broken - why fix it? Ok, so fix it, but make it easy for your customers to use it by auto importing our existing templates. This is a nightmare.
Hello!
Thank you for reaching out and sharing your questions/concerns regarding the app.
To migrate your templates, you need to copy your template's code from the legacy app, and then paste the code into the new app. However, the new Shopify Order Printer app has a slightly different implementation than the legacy Order Printer app. This means that some of your existing templates might not work initially, and you might need to make some adjustments to your template's code. For more information, check out our Help Center resource documentation: https://shopify.link/18NL.
If you're having trouble on your end, our authenticated Support may be able to take a more detailed look. To get in touch with our team, please reach out via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
UPDATE: Vast improvement with the new IMPORT feature that Shopify has just added. I imported my legacy templates into the Shopify Order Printer and they work perfectly and once again they look beautiful. Thank you for listening, Shopify, and for creating an easy way for shopowners who do not code or mess with liquid to easily recreate their order forms from a legacy app into your app. From a 1 star review to a 5 star review.
INITIAL REVIEW: Horrible, frankly. Confusing, not intuitive - you need html knowledge to customize and edit the code. I copied and pasted the code from my legacy app and even with that there are myriad changes that have to be made to add order number. correct date, add shipping. This new app is frustrating and sloppy. Absolutely no way to easily edit this code without vast html experience.
Hello!
Thank you for reaching out and sharing your review.
We appreciate your input, and I want to assure you that your comments are valuable to us. We will share your feedback with our product development team for review.
That being said, if you require assistance with the app you can get in touch with our authenticated Support via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
UPDATE: Fabulous news, the new fucntionality allowing us to import templates from the old ( legacy) order printer app is BRILIANT! Thank you!! You listened. It works perfectly. 5 STAR!
Why oh why can't we have a tempate builder? Why do we need to be coders? I used the originl Order Pinter app for years and it was great...you purchased templates from its sister app and had the WYSIWYG functionality to help you to adapt it. Perfect. Now, I am not able to modfiy your new layouts to fit my label paper, for instance..I use S3 integrated label paper to create picking lists and to add shipping-to labels onto the order! Like almost everyone who runs a small business, I imagine? So I have bought another app...VERY unhappy, Shopify. Your TWo designs - packing and invoice - are rubbish and dont work for me...why can't i use the code from the old app? Why does your system reject it? NOT HAPPY
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. - Blair, Shopify Support
The new Shopify Order Printer app is a significant improvement over the previous version. It integrates seamlessly with Shopify, providing a smooth and intuitive user experience.
Importing templates from the legacy app is straightforward and seamless. The app is highly customizable, allowing you to tailor print templates to your store's specific needs.
Its speed and stability are impressive, ensuring quick prints without technical issues. In summary, the new Shopify Order Printer is simple, fast, stable, and highly customizable, making it ideal for any Shopify store.
My template, even after importing does not even have basic things like shipping amts, totals etc. The time spent on this is crazy, wasted.
Hey there! Thanks for your review, and I'm sorry to hear you're having trouble importing your templates. We would love to look into the issue you're experiencing, so please feel free to visit our Help Center (https://shopify.link/WJna) to create a support ticket. We're looking forward to hearing from you! -Summer, Shopify Support
This update is a significant improvement for us! We now have the ability to include more detailed information in our invoices and packing lists, thanks to the use of metafields, customer notes, and a wide range of variables and styles. While the new requirement for object names in variable names was unexpected, it ultimately allowed us to enhance our documents exactly how we wanted. It would have been convenient to automatically transfer the old Order Printer Templates, but we understand it’s a complex task.
Overall, great job on this much-needed upgrade!
WHY? Why would you subject us to such an app? Almost useless- missing data (SKU's), hard to read- too small font, no lines, etc. etc. etc.
Going back to legacy for now then looking for something else.
Thank you for your review and feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support
I WAS OVERLY OPTIMISTIC. Yes it migrated but it DID NOT TRANSFER ANY OF THE "CUSTOM WORK" I HAD. Boy did I fall for their "just click through".
The migration forms look NOTHING like my existing form. Working with Support to see if they can fix it. Extremely disappointed
Thank you for taking the time to share your feedback. I'm glad to hear that you've already been in touch with our team regarding your templates. I appreciate you letting us know that the migration process wasn't as seamless or intuitive as you anticipated. This is really helpful for our developers to consider for future updates. -Sophia, Shopify Support
VERY difficult to migrate, cannot find any way to customize anything. Instructions for migrating are lacking. Printer preview is not accurate. I've installed/uninstalled multiple times but cannot get setting to show as described in the instructions.
Hi there. Thank you for providing that feedback. We have a great help guide here: (https://bit.ly/4c1oIZ8) on how to customize you templates. If you need any further help, please contact us via the Help Center: (https://shopify.link/1w5D). -Moira, Shopify Support
UPDATE: Based on my review, Shopify reached out and they helped ensure my old template imported correctly. When it wasn't, someone fixed the issue quickly. I appreciate Shopify and the team behind this template working to ensure I was satisfied. Thanks much!
I see no advantage in this template. In fact, I see it as one big hassle. It's designed for business to business and not a direct sale to consumers. What you see on the preview is different from how it actually prints (even when you haven't made any changes to the template). For example, the $ signs don't actually line up on the page. That's just sloppy work. It's clear that when this was launched it was not actually tested with a "real" invoice. I find this incredibly frustrating as I now have to figure out how to fix this and it's a total waste of my time. The address and store name pull from your legal store info when most sellers don't use this on receipts. How about Shopify fix these issues and test the template BEFORE actually launching this? Supposedly it's "Easy to Set Up." Hardly.
Hey, there! Thanks for taking the time to leave a review. We appreciate your honest feedback! Reviews like yours help us improve our app. We would love to hear more so we can pass your comments along to our app development team for consideration. If you're open to it, please create a support ticket by visiting our Help Center. We're looking forward to hearing from you! -Summer, Shopify Support