评论 (257)
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So far I dislike it. The original one easily allowed you to add logo and the packing slip had large customer address so you can use as a shipping label. We need to be able to easily create to suit our styles
Thank you for sharing this feedback. You can customize the templates (https://shopify.link/p131), which allows you to add your logo or adjust the width of the tables. However, if you need help with these customizations, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a customization request. Cheers. -Elias, Shopify Support
Expect lots of bugs and zero help from shopify support as shopify requires transition to this "new" Order Printer.
This "new" Order Printer does not work correctly with any customizations/templates from the "legacy" Order Printer, and Shopify's support staff are zero help. Shopify's support page on transitioning from the "legacy" Order Printer to this "new" Order Printer is woefully inadequate, too.
With this new Order Printer, Shopify changed all their liquid formats plus simple template code that worked perfectly on the "legacy" Order Printer no longer works on the "new" Order Printer...and nobody at Shopify can say why...or offer real solutions.
What's more, if you use any 3rd party providers on your shopify store to help manage inventory, pickup/delivery, locations, bundles, discounts, tipping, just about anything...expect additional issues using this "new" Order Printer...and Shopify support is again zero help because they use 3rd party providers as a scapegoat.
Don't get us wrong -- the "legacy" Order Printer was far far far from great...it required a TON of template customization to be even remotely useful.
This is still the same for this "new" Order Printer...except that Shopify has thrown in the "bonus" of mysterious liquid and code changes (seemingly in secret, leaving both customers and support staff to stumble upon them as bad surprises). With this "new" Order Printer, Shopify shows yet again how out of touch they are with us customers doing business in the real world.
Difficult to see this "new" Order Printer as more than a thinly veiled attempt to squeeze more money out of customers by providing substandard products and service that leave customers in the lurch unless they pony up $$ for a yet another 3rd party app to band-aid Shopify's poor product and service.
Do better, Shopify. If we don't say something, they never will.
Thank you for sharing your feedback. The new app is intended to offer improved performance, so we want to ensure that it is functional for your business. Our developers will take your thoughts into consideration for future updates. -Sophia, Shopify Support
OMG! Who on earth thought this app was an improvement! The old one worked, why change it? I've cut and pasted the text from the old template but it's not even close when viewed on the new order printer. The fonts are lost, totals and discounts are missing, ship to address is gone. We're not doing anything complex here, just wanting it to list the customers order, their address and what they paid for it. I can probably figure out the code to change to get it right but it's going to take a while. If anyone from Shopify is listening you REALLY have to sort this out and at least delay the removal of the legacy app to allow people time to fix your mess.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. To migrate any custom templates however, you can follow the steps outlined in this Guide: https://shopify.link/yevg. If you're having some troubles with those steps, please feel free to follow up with us, so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support
WHY? Why would you subject us to such an app? Almost useless- missing data (SKU's), hard to read- too small font, no lines, etc. etc. etc.
Going back to legacy for now then looking for something else.
Thank you for your review and feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support
Do not remove the legacy order printer until you get at least a 4-star rating. The new printer performance is absolutely terrible and unacceptable and currently not compatible with 3rd party product option and variance apps.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. - Blair, Shop Support
What a piece of crap. Code does not work - looks like crap - very unprofessional and thrust upon us without warning - sip your coffee you billionaire who easily can take advantage of us - not happy - not good. william g.
Hi William! We're sorry to hear about your experience thus far. The new intention of this app is to offer better functionality with an improved interface. Please contact us via the Help Center if you are experiencing any migration issues and feedback: https://shopify.link/1w5D. That way, we can share your thoughts with our developers. -Mac, Shopify Support
I have used the legacy version for six years. This new change is horrific. Like others, it is impossible to export or copy the exact code into the new version and it be the exact template. I do not have hours and hours to filter through the html coding to figure out what in the world is going on. And, no, I am not interested in paying an enormous fee each month simply to print invoices or packing slips. Just shameful.
Hi there. Thank you for sharing your feedback. I understand that you are having a few issues with your migration. Pease review the Shopify Help Center documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support
the new templates do not make any invoice totals....
while the legacy version was doing just great....
Thank you for sharing this feedback. The Shopify Order Printer app should be able to calculate the totals in the invoices. However, if you require assistance with customizing the template, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and let our advisors know that you'd like to create a customization request. Cheers. -Elias, Shopify Support
Don't delete the Legacy app until they fix the issues with this one. I regret deleting it as you can't download it again. The major issue for us is that it cuts off order if they're longer than one page, and sometimes randomly only prints half the page or less. It can't do the one job it's supposed to, which is to print orders.
Edit: They HAD it working on the afternoon of May 24th, but it's broken again this morning on May 25th.
Hey there, thanks for taking the time to write a review. We have provided your feedback to the developers of the application. If you are still experiencing issues with the application, we will need to take a further look into your store set up. You can get in touch with our live support by navigating to the Help Center: https://shopify.link/mLA. -Ollie, Shopify Support
This is not a good move by Shopify. As others have mentioned, this app is not as good as the legacy version. We could have multiple templates for B2B, B2C, gifts, drop shipments, etc. Now we get two, and the packing slip has prices by default, which is a HUGE no-no. Can be removed, but you have to edit the liquid code directly, which is not an option for a lot of customers. And, as others have mentioned, you cannot copy-paste your old templates here, as many variables have changed names, seemingly arbitrarily. You need to understand the liquid code in order to modify them, and they still don't look good without further tweaking. I am not good at coding, so they still look...not so good.
To make this app better, please add:
1. More templates
2. WYSIWYG editor, or another way to modify the template without code
3. An easier way to migrate templates
4. Easy way to add pictures, QR codes, and other media
5. A packing slip that does not include prices by default
If you can't match even the basics of what the legacy app provided, please do not make us migrate.
Thank you so much for your detailed feedback. I'm happy to share your feature requests with our developers for consideration in future updates. -Sophia, Shopify Support