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What a piece of crap. Code does not work - looks like crap - very unprofessional and thrust upon us without warning - sip your coffee you billionaire who easily can take advantage of us - not happy - not good. william g.
Hi William! We're sorry to hear about your experience thus far. The new intention of this app is to offer better functionality with an improved interface. Please contact us via the Help Center if you are experiencing any migration issues and feedback: https://shopify.link/1w5D. That way, we can share your thoughts with our developers. -Mac, Shopify Support
Do not remove the legacy order printer until you get at least a 4-star rating. The new printer performance is absolutely terrible and unacceptable and currently not compatible with 3rd party product option and variance apps.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. - Blair, Shop Support
This is not a good move by Shopify. As others have mentioned, this app is not as good as the legacy version. We could have multiple templates for B2B, B2C, gifts, drop shipments, etc. Now we get two, and the packing slip has prices by default, which is a HUGE no-no. Can be removed, but you have to edit the liquid code directly, which is not an option for a lot of customers. And, as others have mentioned, you cannot copy-paste your old templates here, as many variables have changed names, seemingly arbitrarily. You need to understand the liquid code in order to modify them, and they still don't look good without further tweaking. I am not good at coding, so they still look...not so good.
To make this app better, please add:
1. More templates
2. WYSIWYG editor, or another way to modify the template without code
3. An easier way to migrate templates
4. Easy way to add pictures, QR codes, and other media
5. A packing slip that does not include prices by default
If you can't match even the basics of what the legacy app provided, please do not make us migrate.
Thank you so much for your detailed feedback. I'm happy to share your feature requests with our developers for consideration in future updates. -Sophia, Shopify Support
Literally the worst idea. My invoice template that I BOUGHT does not work on the new version. None of my settings are there and the packing slip is not supposed to have prices on it. I am extremely disappointed in this move.
Hi, there. Thank you for sharing your feedback! I'm happy to pass this on as we are always looking into improvements we can make to the app. We've created a guide to help you migrate your templates from the old Order Printer app to the new Shopify Order Printer app here: https://shopify.link/18NL. If you need more help, don't hesitate to reach out to our support team: https://shopify.link/vRnL. -Erin, Shopify Support
Don't delete the Legacy app until they fix the issues with this one. I regret deleting it as you can't download it again. The major issue for us is that it cuts off order if they're longer than one page, and sometimes randomly only prints half the page or less. It can't do the one job it's supposed to, which is to print orders.
Edit: They HAD it working on the afternoon of May 24th, but it's broken again this morning on May 25th.
Hey there, thanks for taking the time to write a review. We have provided your feedback to the developers of the application. If you are still experiencing issues with the application, we will need to take a further look into your store set up. You can get in touch with our live support by navigating to the Help Center: https://shopify.link/mLA. -Ollie, Shopify Support
Dear Shopify team, we were expecting that new version will be bug-free, however we still have issues, like, subtotal amount is displayed incorrectly, tip is not shown in line items, SKU is missing, order placed date instead of today's date, etc. Very disappointing...
Hi there, Elivana.ae.
Thank you for reaching out and sharing your feedback regarding the rebuilt Order Printer app.
We understand you have reported a bug and are experiencing various issues with the app. If you'd like, you can connect with our authenticated Support directly through the Shopify Help Center, so we can troubleshoot effectively: https://shopify.link/vRnL. -Victoria, Shopify Support.
I have 6-7 different templates from multiple stores.. some of which were heavily modified for better functionality, and now nothing works properly. It will take dozens of hours to rewrite new / fix existing code. Shopify employees in charge of app and admin console changes should have hands-on experience of using them on a day-to-day basis, so they can see how it affects people running their stores.
Hello, thanks for your feedback. I understand that transitioning to the new app will require some time. The goal of the new version is to provide an enhanced interface and improved performance to better serve your business needs. We do appreciate hearing how this change has impacted you and I will definitely pass on this feedback. - Moira, Shopify Suport
new migration built in to order printer app worked easily and flawlessl.
great job!
I would NOT recommend this app. I have been forced to swap from the old order printer (legacy) to this new rubbish Shopify Order Printer. They gave instructions on how to migrate your old template over but I'm not familiar with coding so I can't do it. My invoice is missing things like gst, the shipping address, the discount amount, notes and other things.
Very unhappy!!!!!
Hey there, thanks for the review and providing your feedback. I have noted this feedback with our developers of the application. With that being said, we do have a Help Document that goes into depth about making changes or customizing the templates using the application: https://shopify.link/MQad. Additionally, you can reach out to our Shopify Community forums for assistance from various Partners or Merchants: https://shopify.link/l3br. -Ollie, Shopify Support
It was a lovely app until they decided to update it, my templates didn't transfer over easily as promised, all I got was blank documents and now the 'old' version isn't working properly, I give up, I have now deleted the app and found another one that was very easy to set up.
Thank you for sharing your feedback! The new app is intended to offer better performance than the legacy version, so I appreciate you sharing your experience as it is helpful for our developers to consider when working on future updates. I'm glad to hear that you were able to find another option that worked well for you in the meantime. -Sophia, Shopify Support