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Shopify....Whats the deal here! Usually you make things easier and more user friendly. What you did was take an effective and streamline order printer and complicated it. This is difficult to navigate and set up. As business owners we do not need you making things harder for us!
Hey there! Thanks for your review. I understand that navigating the new Order Printer app might be challenging at first, but I'm confident it'll become easier as you use it more. If you need any help along the way, feel free to check out this guide: https://shopify.link/7kmo. We're here to support you! -Summer, Shopify Support
Don't fix what isn't broken. The older Order Printer app works so much better. I don't want this new app, and none of the other Shopify users I know do either. Don't take away the legacy one in August. If you do, we'll just switch to another third-party app that actually works.
We appreciate your feedback regarding the new Order Printer app. We understand your concerns about the changes and the preference for the older version. Your feedback is valuable to us, and we are actively working to address the issues raised by users like you. -Emily, Shopify Support
After the many bad reviews, with bad comments that the templates cannot be imported or are difficult to import, they have worked on it and sent an info mail that it now works with a click. It worked now perfectly. In less than 5 minutes the new app and templates were installed.
The app says it is customizable, but it is not. you can not add logos, remove pricing, add instructions for use or anything. The legacy app was WAY better than this! DO NOT INSTALL.
Hi, there. Thanks for your review of the new Shopify Order Printer app. You are still able to add logos to your templates, but now you need to edit the HTML for your templates to add this information, as well as remove pricing, or add additional instructions: https://shopify.link/p131. If you have difficulties with adding information, or making certain edits, reach out to us via our Help Center for assistance: https://shopify.link/vRnL. -Imogen, Shopify Support
Why.....?
The legacy app worked. It's more flexible, holds features this app doesn't and this app requires work from a specialist to convert old templates.
Furthermore, the instructions to create a template are false:
https://help.shopify.com/en/manual/orders/printing-orders/shopify-order-printer/customizing-order-templates
When you "open app", there are no "templates", nor a "create a template" option.
Hi, there. Thanks for your review of the new Shopify Order Printer App. We do have a help document available here (https://shopify.link/18NL) that you can use for assistance with migrating your old templates to the new app without the assistance of an Advisor. Of course, our advisors are available 24/7 via our Help Center to lend a hand: https://shopify.link/vRnL. As for the 'template's option, when you open the 'Shopify Order Printer' app, you should see 'templates' appear as an option on the left-hand side of your screen. From there, you can select that option. Then 'create a template' will be available on the next screen in the top right. -Imogen, Shopify Support
Would have been nice to have a warning that it was going to wipe out all our custom code! thanks for screwing me and costing me an entire day to try to rebuild what i had
Hi there! Thanks for taking the time to share your feedback with us here. You can learn how to make a duplicate copy of any of your themes here on our help site: (https://shopify.link/JGax), for future reference. -Don, Shopify Support
Our template does not work in the new version of order printer.
Banner says to reach out if there are any issues with custom tempaltes but there is no way to actually reach out that we can find.
Hello! It sounds like your template from the legacy app might include variables that need to be updated: https://shopify.link/18NL. For further support, our team is available 24/7 via the Help Center: https://shopify.link/1w5D. The virtual assistant there will lead you to the available contact options if it isn't able to answer your questions. -Sophia, Shopify Support
Your new product is uncommonly bad. It doesn't total the products. It doesn't have a place field for my logo.
Hello, Sew Inspired Quilts of Nauvoo.
Thanks for reaching out and taking the time to leave a review. It is appreciated and helps our team improve the product.
I can definitely understand your concern and the need to have this functionality. I've gone ahead and submitted your feedback request to our Product Development team. To stay up to date on new features, keep an eye on our Shopify Changelog: https://shopify.link/N5vR.
I hope this helps! -Victoria, Shopify Support.
Why this app was created in the first place? Most of the liquid variables never works while those were working in the order legacy app. Worst move ever.
Hello, thanks for your feedback. I understand that transitioning to the new app will require some time. The goal of the new version is to provide an enhanced interface and improved performance to better serve your business needs. We do appreciate hearing how this change has impacted you and I will definitely pass on this feedback. - Moira, Shopify Suport
I paid for Invoice/Packing Slip template and now I have to use the basic ugly template from Shopify Order Printer. If you want to change the legacy version, you should have bring back our purchased template as well. I'm not familiar with coding, and couldn't adjust the template...
Thank you for taking the time to review the app. While we can't provide support for purchased templates, it is possible that our Theme Support team may be able to help you with customizations if they are within the scope of our Design Policy. Please reach out via the Help Center so we can look into this with you: https://shopify.link/1w5D. -Sophia, Shopify Support