評論 (283)

整體評分
2.4
各級評分數量
  • 23% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 5% 的評分為 3 顆星
  • 4% 的評分為 2 顆星
  • 59% 的評分為 1 顆星
2024年7月11日

The worst rollout of a product. Most basic backend Shopify items are GUI, except this. Why? The legacy version worked fine for years before Shopify broke it. The import to this new app was easy, but completely INCONSISTENT. (Which is the most frustrating part!!) So one imported file (the one we use least) looks great - like the legacy version, while the 3 others are useless, especially the packing slip, which only shows two boxes, a ship to and a ship from address. No other information shows, even though there is code. Not only is this new "automated" rollout useless, but now it is wasting my time and delaying the shipment of orders while we figure out how to fix something that SHOULD NOT HAVE BEEN BROKEN in the first place!! Thanks for nothing!!

Maiden Voyage Co.
美國
使用應用程式 25分鐘
Shopify 已回覆 2024年7月15日

Hey there, thanks for the review. We appreciate you bringing this to our attention. I am going to provide this feedback to the developers as a suggestion to include more customization for the templates. With that being said, you can make changes to the templates by editing the code directly: https://shopify.link/ebp0. If you are unfamiliar with making coding changes, you can reach out to a Shopify Expert for more assistance: https://shopify.link/D5Rp. -Ollie, Shopify Support

2024年5月20日

A terrible app. I can not edit to print with logo nor print address labels.

The date syntax is that of print date and not invoice date?

Please fix it asap!!!!

SHEABUTTER COTTAGE
英國
使用應用程式 4天
Shopify 已回覆 2024年5月30日

Hi, there. Thanks for bringing this to our attention. You should be able to make those adjustments using our provided guide: https://bit.ly/4c1oIZ8. If you are having issues please reach out to our live team who can escalate the situation should there be any issues on our end. - Skye, Shopify Support

2024年8月8日

Sick and tired that they keep changing the software without consideration of the customer's needs! Just leave as it was! I should not get another app to get your app to work! Our POS receipts are all over the place and not as before! So frustrating! :-(

VisAbility Ltd - Living Aids
澳洲
使用應用程式 38分鐘
Shopify 已回覆 2024年8月14日

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shopify Support

2024年5月17日

I think people just jumped on to write a review before really diving into the new app. I successfully transferred all of my old templates. Although, I did have to rework them a little bit.

I am not sure about adding images, but that isn't something we utilize so can't help combat that negative review. Overall, it was an easy switch and it's an easy app to use.

Steffich Fine Art
加拿大
使用應用程式 大約21小時
2024年8月13日

I think it's worth trying. If you have some IT background, it's good. I was able to write my own templates and it's of very help.

CSS Store
烏拉圭
使用應用程式 大約16小時
2024年5月16日

A lot of manual work to try and migrate templates. Needs a migration functionality for custom templates. If this is replacing the order printer app shopify should be handling migration for customers not making us recreate the wheel.

Even after doing all the work to manually edit the template it is weirdly different sizes in ways I cant control (tiny fonts, random extra space, etc). Worst, it cuts off the text at the bottom of the order. Half way through the shipping line it just cuts off and leaves off everything past that (order notes, etc)

Address function decided the address needs extra space added above and below that cant be controlled.

AgAg
美國
使用應用程式 大約1小時
Shopify 已回覆 2024年5月29日

Hey, there! Thanks for your review. We understand there are challenges in migrating to the new app, and we appreciate you taking the time to share these. I'll make sure to loop our app development team in about your feedback so they can consider it for future app improvements. -Summer, Shopify Support

2024年5月17日

Changed my entire template, If you are developing a new app at least make your template attractive. Shopify can't invest that much for their users ? to atleast provide professionals invoices for their clients.

Beadsforyourjewelry
印度
使用應用程式 1天
Shopify 已回覆 2024年5月29日

Thanks for your feedback on the template design! We would love to hear more about what you want the template to look like so we can share the feedback with our developers. If there is additional feedback you would like to provide, please contact us via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support

編輯時間:2024年6月12日

After a long winded process in transferring my existing tempates, the problems have been solve and it works as it should.

Fixaball Ltd. Fixings and Fasteners UK
英國
使用應用程式 13天
Shopify 已回覆 2024年6月11日

Thank you for your review and feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. We are always looking to improve, so we appreciate you taking the time to explain your pain points with our app. -Emily, Shopify Support

2024年5月22日

Another senseless move by Shopify. Do not touch if it's working! You made it even worse! Variable mapping page does not have the variable SKU!!! Shopify is pushing us towards other options in the market! They are completely deaf to complaints. Why pay 2% for such arrogance?

TurkishCarParts.Com
土耳其
使用應用程式 大約6小時
Shopify 已回覆 2024年6月1日

I appreciate you expressing your frustration with the recent changes. Please know that our developers take this feedback into consideration for future updates. -Sophia, Shopify Support

2024年5月24日

You can't even transfer old templates... either missing something or errors

Cam2
香港特別行政區
使用應用程式 5天
Shopify 已回覆 2024年5月31日

Hi there! Thanks for your feedback. If you have any custom templates in the legacy Order Printer app, then you'll need to migrate your templates to the Shopify Order Printer app. You can find more information here: https://shopify.link/18NL. Additionally, you can also get in touch with our authenticated Support, as they may be able to take a look: https://shopify.link/vRnL. -Moira, Shopify Support.