Shopify Order Printer

Does not work properly. The templates from the legacy were perfect, and I've used them or years. I migrated the templates per instructions, but the order number is missing, as well as the date and email fields. Not great. If it ain't broke, don't fix it. And if you're going to fix it, make sure you have a solution that works. This is not it guys. Horrible, huge misstep.

Wow, what a disappointment. The original Order Printer was certainly not the best, but I presume most of us eventually got it to work and considered that a sunk cost.

Years later and this is what you've got? You have to be kidding! I'm hours into it and I still can't get decent results, the templates are lousy and it has been super flaky, sometimes completely failing to load.

This clearly comes down to an absolutely poorly managed Product Management group. There appears to be absolutely no voice of customer at Shopify. Who in the world asked for this? Wake up Shopify! When your own app can't even get a 2.0 rating something is broken, that starts with Product Management. Fix It!

Someone should be held accountable.

As the deadline is coming due what are we suppose to do about this bad product?
My order page was perfect. And I do mean PERFECT !! What am I suppose to do with this mess that you have created?
I am not a programmer and paid someone to create my order page. Do I now have to pay him again to fix this mess that you have created?
I was proud of my order page and will now be ashamed to include this mess with my orders. I can't believe that you would be pushing a product that has a 2.1 overall rating. Does this mean that you guys are going downhill?
Your new product is uncommonly bad. It doesn't total the products. It doesn't have a place field for my logo.

I do not like the new app at all. My old template doesn't work and I can't seem to edit this one with any of the coding. Someone please tell me how to get the shipping title to show on the packing slip? It takes too much time to look at each order individually to see what shipping method to use. I tried several of the variables and none of them are working!

The worst rollout of a product. Most basic backend Shopify items are GUI, except this. Why? The legacy version worked fine for years before Shopify broke it. The import to this new app was easy, but completely INCONSISTENT. (Which is the most frustrating part!!) So one imported file (the one we use least) looks great - like the legacy version, while the 3 others are useless, especially the packing slip, which only shows two boxes, a ship to and a ship from address. No other information shows, even though there is code. Not only is this new "automated" rollout useless, but now it is wasting my time and delaying the shipment of orders while we figure out how to fix something that SHOULD NOT HAVE BEEN BROKEN in the first place!! Thanks for nothing!!

This is absurd! The old app changed to Legacy and we have to download a new app. The new app doesn't have an option to make it easy to customize. We're so overload of work and now have to find a way to customize the template or find one that works and to make it like the old template we used to have for our store. The previous one we have paid for and done so much work for it.... What's the point?
Please bring back the old one for us!

It has been most difficult to transfer our invoice templates to this app from the legacy version. I've had to teach myself enough coding to be able to figure out how to make the old template work here, which has taken me so many working hours, for there to find out afterwards that there's issues that many other people are experiencing because they haven't even been fixed by the developers yet. After all that work our template isn't ready to be used yet because there's no solution to page breaks, and the time to use the legacy version is running out. I'm sure I'm speaking for many of us users when I ask for an extension on the legacy app availability, or these issues being fixed asap AND providing sufficient support to those users that don't have the resources to deal with it themselves.

**have tried to put our customised template in the new order print app and it will not work. Have followed the instructions to show certain information - guess what still not working. Spoke to live chat, need to wait for the theme team to get back to me, when will this happen? having extreme troubles printing today and no one can help as we aren't in USA business hours. GREAT CUSTOMER SERVICE. not sure why you changed it 118 one star reviews says it all. How about you listen to your paying customers???**

Why fix something that wasn't broken, typical shopify, works on things that aren't required, still haven't come up with a concept to know when an order has been downloaded / printed, I had to create my own tags to say last printed, pity that cant work on other things in the back end like being able to sort products by price, can live on the website, but not in the back end for editing prices, only asked 5 times over 2 years, get told thats a great idea, guess they are too big too listen

ZERO STARS. This APP is showing some weird "Expected Delivery Date" for each order on our admin page. Three days from the time they place their order. We make customized items and even if we ship the same day (not possible) there is little chance customers will receive their order in 3 days. We can not find where to expunge this info. We have looked in every backend area, but to no avail. Very Frustrating!

When you think UPGRADE, you think Improvement. Not the case here.
Shopify should have a core comprehensive Order Printer app, AT NO COST considering the monthly cost shop owners already incur. The existing (legacy) order printer works and has some customization in the code that works for my business. I do over 11,000 orders per year. Now Shopify is forcing a migration to an inferior order printer app, by sunsetting the legacy order printer. You should have a choice or a "Voice" as a shop owner. It's almost as if they are forcing you to pay for a 3rd party app, so Shopify can generate more revenue. This is shameful corporate greed. Shame on you Shopify!