Shopify Order Printer

If I could give minus stars I would. Really poor effort from the developers and has come about to the detriment of the basic "Print Order Page" option. Shopify should be ashamed!
**EDIT** In response to the Shopify reply I would suggest that the very fact I have taken time out to leave my original review would indicate that as usual support is unable to offer any help whatsoever. I'm fed up of hearing that "we will feedback to the developers and hope your issue is resolved in any future updates". Not a chance!

***EDIT UPDATE 2***
It would appear (somehow?) that issues with the generic "Print Order" feature in the admin section have miraculously remedied themselves! This, subsequent review, edit (No.2) is in no way a reflection of the functionality of the "Order Printer" app, but does indicate that our original negative review appears to have got the developers to recognise the issues merchants could well have experienced using the 'Print Order' feature in the Shopify admin.
So, for all Shopify merchants out there who are frustrated by the lack of genuine support from Shopify "Help", it would seem that taking the time to objectively review the "Shopify Service" via the Shopify store or elsewhere does provide some form of resolution- it seems not even Shopify likes their ego busting!
Just to add a couple of footnotes for the developers if you're checking in?
1. Print Order Feature - Customers mobile number font is still too large.
2. Order Printer App - This would be better if it included the customer's email address.

I have been a Shopify customer for almost 8 years and the most recent changes to this Order Printer app has completely screwed up our personalization workflow. Moving the personalized elements into notes has made this a complete, unreadable mess. If I could rate this 0 stars or negative stars I would. You made this change without letting us know or consulting us as customers -- one of the poorest moves you have made to date!

They changed the system and took away our already perfect packing slip and even copying the code over from the old one to this new one, it did not work and now we're missing elements in it.

Extremely poor system. They claim it's easy to use but it most definitely is not. The customer support line was also no help as they have no pre-designed templates to even assist the transition.

So far it is working much like the old one. I did have to make a lot of adjustments to the code for the changeover. If you have anything custom in your template then you will need to put time into re-coding your template. It turned out fine for us, but I did have to do it on my own. I did get some assistance from the AI assistant bot when I went to the help pages. I typed in some of what I had issues on and it gave me some code to work with that I further adjusted. Overall we seem to like it well enough. I did notice that we have to go directly into the app to print instead of printing from our orders. It wasn't this way when I first downloaded the new app. Not sure about why it changed.

Was using this app happily until the new requirement appeared to allow the app to harvest data and also most worryingly specifically this:

Edit products
Products or collections

MY REPLY: It's very worrying that you have to give the app permission to edit products and collections. Order printer legacy didn't requite this. Neither does any of the other apps I've installed.