Point of Sale

The most recent changes have made the checkout process so slow! There is so much unnecessary tapping and lag to check a customer out, and there is zero customization to bypass it. If you are selling in a fast-paced environment, get ready for delays. We bought the 3 POS machines last summer and are now stuck in this ecosystem. This was a huge mistake.

We had been very happy with this app in previous seasons. Our store opened for the new season last week and unfortunately there have been so many issues. My staff have spent hours trying to connect the receipt printer (a known issue I found out later from the shopify forums), and updated all apps and iPads, and finally got the printers working on Thursday to have them stop working on Sunday. We have also found the scanners to work/stop working throughout these 3 days. Finally, we use to open and close a shift on the till but the ability to do this seems to have disappeared and we are not sure why. During this time we have made a call to Shopify (and received some help but not enough to rectify the printer issue) and also sent an email to support and received some assistance but not enough to maintain the printers working. (At this stage we have only requested support for the printer problems, so cannot speak to Shopify's support for the other issues) I am a Shopify fan but am disappointed and concerned about this apps stability moving forward.

Shopify POS has been a godsend for us. As a new business, we have a lot of friends and family coming by, excitedly rifling through our inventory, then offering to write a check. Not only can we take their cards (they're chuffed to bits when I tell them, and it saves me from going to the bank), but it automatically takes the inventory off our website. Doing it manually would be a huge pain.

Great feature, Shopify. The card reader is smooth, customers who opt-in to get the receipt, their emails are automatically added to our newsletter, and if my son has hidden the card reader, it's easy peasy to type the number in. Love it, love it, love it.

Does add a cost to monthly outgoings but if you sell online then it is well worth it, there is space for it to be developed more but overall works very well

It's beautiful and almost perfect. This is the app we have been waiting for. Been using it all day. We can now manage both online and retail stores together. Finally. It looks great and works well. Here are the only things we still need: 1) Ability to add our own processor other than Stripe or get Stripe to accept ecig merchants.

We tested it out and have decided to hold off on this app for the following reasons:

1. No customer credit capability. We need a way to give customers credit in their account. This will also help us tie in our online store with the POS by allowing customers to redeem their credit either via the website or in store using the POS system.
2. No way to exchange products
Update: Shoppify POS support told us that exchanged can be made, however, it really isn't an exchange at all. We will have to manually refund the items for exchange to a store credit, complete the order, THEN repurchase the new items with the store credit. So really, Shopify POS still does not support exchanges. I have not been able to verify this as our trial ran out.
3. No way to assign product cost to each product, thus making it impossible to keep track of inventory cost.
Update: Support staff informed us that the app DeepMine has the ability to assign cost to each product and variation. Although this is A solution, this basic feature really should be built right into the the product information as an extra attribute in the first place. We have paid for DeepMine in order to assign costs to our products, however, it is still in beta state, and the interface is a huge pain in the ass to use.
4. Unable to assign customers to customer groups for predefined discount rates.
5. No visible notes field for each customer that is visible before clicking in to the customer's profile. This needs to be visible on the same screen when displaying a search result of customers.
6. Super clumsy interface. Image size needs to be customizable to allow for much smaller image. Also, the POS system needs to provide a No Image option, that displays a top down alphabetical list.
7. Cost is too high for a product this basic.

We didn't have time to explore this app further as there were too many features missing in the app for us to put the efforts in to fully testing it out. Hope the app is completed with these features so that we can switch over from another platform.

We are a small business with very little computer back ground Shopify makes it easy to set up products. It's made the worst part of my job much easier, thanks Shopify for continually making your app easier to use. Lunar Rituals, UT

we were on the Shopify Plus subscription for a year and cancelled. Shopify Plus comes with the feature of Shopify POS Pro and we did not have this feature prior to being on Shopify Plus. A few months after being cancelled from Shopify Plus, Shopify just decided to activate Shopify POS Pro on three of our stores with NO authorization. I'm trying to run my business not take hours of my time to have you reverse a feature you place on my three stores without our authorization.

Shopify POS is is not reliable constantly disconnecting in the middle of transactions with customers. Tech support is not readily available and may have to wait days for replies which are lengthy e-mails to troubleshoot. When these issues happen at the POS it is imperative to have immediate help. We have been unable to process transactions sometimes for a whole day. We outsourced a separate merchant processing system to avoid these disruptions. Shopify was reliable and great prior to all the changes to their new plans.

I use this app for when I attend markets, and it's absolutely amazing! I love that my products from my store are already linked to the app, so inventory management is super easy too. The Shopify Tap + Chip card reader is also a huge lifesaver.