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Stuck with unused WisePad3 device.
I feel really stuck with the NO solution that Shopify offers me.... I bought this WisePad3 before a fair. I was waiting for a fair to take place and ordered beforehand and then I did not use it and it was a horror to find the info to send it back to. It was a complete quest to even find the return possibilities. The device is unused, not even opened. I hade to go through a long servive procedure before I got the email that I am stuck with this and they advice me to sell it on eBay. Can you believe it? I can not understand the non-flexibel attitude of this big company, working with small online retailers.
Hi there, thank you for your feedback and your review. I definitely understand where you are coming from on this. We do provide a 30 day no hassle return policy, which can be initiated by the merchant at any time. You can find this information in our Hardware Store here: https://shopify.link/g8RM. We do not accept returns after the 30 day window has ended. Our retail support team will be happy to assist with any questions you have about this policy. -Shay, Shopify Support
Super handy. The only thing that I feel was a pretty large miss for this BFCYM and holiday season is that bundles don't load on them. Customers really like to have the same prices online and in store, and there are definitely work arounds, but during high traffic times, it can be really frustrating that bundles aren't accessible, esp. when they are an option for the online site. Otherwise, I am a big fan!
I love using this app when we are out doing pop-ups you can use it anywhere.
Once i learned how to use the card reader everything after that was perfect! Super happy with my choice to use Shopify!
This is really the best way to collect sales for your shop in person. Tip, if you use a qr code generator for the product sku and create labels with that, the pos app will read it just fine to pull your items for the sale. Honestly, it's faster than using a standard bar code to read it.
My only main complaint is that it always requires internet access. This is great 9/10 times. However, vendors like us who often sell at Ren Faires in the middle of some field somewhere where the cell phone tower was never meant to handle the types of volume that are suddenly thrust upon it, I am forced to use a backup payment terminal (square). I would give this 5 stars if true offline processing with cached store data was something that could be integrated.
The app is generally good and works as expected. I would like to upgrade but there should be a middle tier for people in my situation who are not able to afford the high cost of the upgrade but need just a bit more than the free version has to offer.
This app has really been a huge help! It is super friendly to use and works smoothly.
We have been using the POS system for 5 months now, along with the Wisepad 3. It's a terrible device. Every time customers want to pay, a mandatory update has to be performed, which can only be done if the battery is above 50%. Moreover, an update takes as long as 10 minutes.
So, think carefully before purchasing this product with a Wisepad.
Hi there. We appreciate you taking the time to share your concern. I can definitely understand how a mandatory update every time a customer wants to checkout would be alarming. In this case, feel free to contact our support team directly so that we can investigate further: https://shopify.link/VRd6. -Mac, Shopify Support
Free app is great for merchants just starting out, you get what you need to start selling at in person events. I gave 2 stars because merchants should beware of using tap to pay on iphone. As seen on Shopify forums, many merchants have issues with tap to pay on iphone connectivity - it rarely works (it has only worked once or twice for me) forcing me to enter card payments manually. This was fine until I realized from another forum poster that Shopify payments charges higher fees for manual card entry even though it is a Shopify app issue that tap to pay is not working. So be sure to get a card reader so you can avoid this!
Thank you for the review, we appreciate the feedback. We'd like to know more about the issues you are having around tap payments on the iPhone. Feel free to reach us in our help center here: https://shopify.link/VRd6 - Dirk, Shopify Support
I use the Pro version and find it easy to use. I would however LOVE to see the app being released for Mac computers etc instead of only tablets.
Hey, thank you for the review and feedback on the app. I'd be happy to pass this along as feedback to our developers for potential future implementation. - Dirk, Shopify Support