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There really is no viability in this app without an input option for wholesale cost. As a small business owner my profit margins dictate all of my buying and budgeting.
Please add an option for wholesale input.
We are an omni channel, multi-store chain B&M+ online. Lied to by Shopify. Their platform has grave feature gaps, not suitable for any merchant beyond a home biz. For example, the product fields have weight, but not dimensions. So they claim that we can connect our UPS discounts but that's not true since you need package dims, eh? Also, the COGS of any given product DOES NOT update when receiving new inventory at a higher/lower cost. One simply re-calculates the new weighted COGS for each product shipment in excel and types that in, ugh. Also their PLUS, at $2000/month, does not allow the POS to talk to the eCommerce. So any price or quantity changes would have to be re-keyed for their pro package, total falsehood that their platforms are integrated.
Thank you for your review and providing your feedback. I have gone ahead and provided your feedback to our team as we are always looking at ways to improve our platform and ensure our merchants are able to run their business with ease. -Emily, Shopify Support
BRAND NEW IPAD PRO AND SHOPIFY POS APP STILL WONT WORK! WHAT IS THE POINT OF HAVING A SEPARATE CHANNEL FOR ONLINE SALES< AND ANOTHER CHANNEL FOR POINT OF SALE IF THE POS APP STILL TRIES TO IMPORT YOUR ONLINE ITEMS!?!?!??! THIS MEANS YOUR ONLINE STORE IS ALSO LIMITED TO 5,000 PRODUCTS EVEN IF YOU MARK THEM UNAVAILABLE IN POS CHANNEL!?!?!?!
We have been trying to get this to work for over a week. Service/support for this product is a joke. This has been a HUGE waste of time for us.
I would never recommend shopify to anyone who likes to have good customer service and get their payments in a proper amount of time. We have had nothing but issues with the payments taking 8 days to go to bank, to the connector to quickbooks desktop connecting but putting all of the information in the wrong place. It has been a nightmare. We spend hours on the phone with the customer service people and then they tell that they will have a team email us. The communication is terrible and we have only had this system for less than a month.
I appreciate you sharing this with us. If you're using Shopify Payments, payouts do not happen on weekends or holidays, but will typically happen on the next business day. While banks can take 1-3 business days to process a deposit, it certainly sounds unusual to be waiting 8 days. Further investigation is required to determine what caused the delay, and the team handling your ticket will follow up with you as soon as they have more information. Regarding the QuickBooks connector, I believe you're referring to a third-party app. I recommend reaching out to the app developer if you haven't already, as they should be able to assist you with syncing your information accurately. -Sophia, Shopify Support
Really not designed well, can't use Laptop/PC (which runs Shopify!), scanning items takes too long, with too many 'select' steps, just want to barcode scan and move quickly to get customers through in-store checkout process.
Buggy connectivity to Wisepad3 card reader. Merchant fees are higher than using a standalone EFTPOS machine (even after Shopify surcharge).
Only reason still have this app is it is a stitch-up for some Stocky app functionality :(
Hello The Combat Company, thank you for leaving your feedback. We appreciate your feedback about having our POS work on a computer. At the moment, our system can only be used on a device and cannot support working on a computer and I am happy to send this as a feedback for our developers.
As for the Wisepad 3 reader, if you are having issues with the connection make sure that the card reader is at least 50% charged and the POS is up to date, which is 8.9.0. Please reach out to our Retail Support by sending your POS logs. We are here 24/7 to help.
Terrible app. The worst for us being that you cannot increase prices when selling in store and therefore have to give away money. Online prices are usually less due to the overheads. In store we need to charge more and the app doesn't allow you to increase the price thus we lose money on each instore sale. Could be fixed so easily by the guys in tech! SO for me, you get one star.
A core app for any retail except greedy Shopify wants you to pay a very basic feature: exchanges… Yes, you can’t create an exchange with the free version of this application. Another basic feature that they want you to pay for is to put your own logo on receipts. Also, the app won’t sync your products sometimes.
I bought the hardware for this app because it said i can use it for my pop up shoo for free. I never even got a chance to use it . the app wants $89 to get my pin to use the app plus it gonna charge my customers smh. I dont recommend false advertisement.
simplemente no funciona como debería y pagar $89 por ubicación no es justo, deberían de tener planes mas económicos y mejorar las cosas