Rezensionen (517)

Gesamtbewertung
3,8
Anzahl pro Bewertungsstufe
  • 48 % der Bewertungen sind 5 Sterne
  • 16 % der Bewertungen sind 4 Sterne
  • 6 % der Bewertungen sind 3 Sterne
  • 6 % der Bewertungen sind 2 Sterne
  • 24 % der Bewertungen sind 1 Sterne
16. Oktober 2023

I would never recommend shopify to anyone who likes to have good customer service and get their payments in a proper amount of time. We have had nothing but issues with the payments taking 8 days to go to bank, to the connector to quickbooks desktop connecting but putting all of the information in the wrong place. It has been a nightmare. We spend hours on the phone with the customer service people and then they tell that they will have a team email us. The communication is terrible and we have only had this system for less than a month.

Soccer Madness BG
Vereinigte Staaten
Etwa 2 monate mit der App
Shopify hat geantwortet 20. Oktober 2023

I appreciate you sharing this with us. If you're using Shopify Payments, payouts do not happen on weekends or holidays, but will typically happen on the next business day. While banks can take 1-3 business days to process a deposit, it certainly sounds unusual to be waiting 8 days. Further investigation is required to determine what caused the delay, and the team handling your ticket will follow up with you as soon as they have more information. Regarding the QuickBooks connector, I believe you're referring to a third-party app. I recommend reaching out to the app developer if you haven't already, as they should be able to assist you with syncing your information accurately. -Sophia, Shopify Support

22. Dezember 2023

What a scam cant even cancel this POS App and subscription

Urban Descendant LLC
Vereinigte Staaten
Etwa ein jahr mit der App
Shopify hat geantwortet 3. Januar 2024

Thanks for your review. It sounds like you are experiencing some difficulty with cancelling your Shopify POS app/subscription. We have some information here about how you can manage your POS subscription: https://shopify.link/QDjv. If you would like to close your Shopify store completely, then you can follow along with the instructions on this page here: https://shopify.link/8Rvz. Feel free to contact our support team directly if you require further assistance: https://shopify.link/VRd6. -Rick, Shopify Support

Bearbeitet am 8. August 2023

Another Update: still awful and now the only card reader option is the tap & chip which disconnects constantly. Lots of typing in card numbers and restarting ipads going on on top of the horrible POS.

Update: Still awful. There is an update just about every day and it is even worse than it was to start with.

One year in, and I STILL HATE this POS. Clunky and hard to navigate through those stupid tiles, and no updates to the design at all. UPDATE: This is still a horribly designed POS system. The user experience clearly was not tested in the real world. And now they have changed the inventory management to be even worse. Of course you can always pay them more money to get some of those old very basic features back. SCAM This app used to be great. The new update is TERRIBLE!!! The "lite" version is missing basic every day functions- cant do exchanges anymore, employees cant log in, and they lay out is just bad and confusing. All this is here for now is to squeeze and extra $80 out of you. Real shame. Looking into alternatives to shopify now. Update: Months later and ZERO improvements have been made. Still horrible. Shopify is still ignoring all the negative feedback they are getting. More 1 star reviews than 5 and 4 star reviews combined, haha. Wake up!

The Rivertown Inkery
Vereinigte Staaten
Mehr als 8 jahre mit der App
27. April 2021

WARNING FOR THOSE WHO ACCEPT INTERAC DEBIT! Shopify has now disabled support for the Moneris External PIN PAD, meaning those Canadian clients who accept INTERAC DEBIT can no longer provide PIN pad access (for entering PIN #s to their clients). PIN#s now have to be entered using the iPad or iPhone device, which in the time of COVID is a health risk, especially if the iPad is behind your counter (bye bye social distance). The only way an INTERAC user can complete their transaction is through the new CHIP and PIN reader, via TAP, but TAP transactions have $100 limits, meaning if you sell anything over $100 (like we do ALL the time), the client cannot pay for it with INTERAC. It is insane that a Canadian founded and Canadian based company, cannot integrate properly with a very popular Canadian payment method??? Added to this, Shopify has taken what used to be an included free feature (POS functionality), and made it an $80 USD paid feature per month, this is insane! And as you can see by all the 1 star reviews, that $80 USD per month is buying you a worse experience! Shopify has lost a lot of high executives over the past few weeks (they have all left), it seems they are losing their way with innovation and user experience as well, a shame to see what was a core strength with Shopify (Shopify POS), turn into what may lead to their downfall.

Lockdown Security
Kanada
Etwa 8 jahre mit der App
30. November 2020

All the features on the POS PRO (Upper-tier subscription service) are completely unnecessary for the POS system and can be accessed through the Shopify back-end on a laptop or desktop computer.
However, Exchanges are completely necessary and are not included in the free version. Wouldn't mind, but you can also only preform an exchange on a transaction once - if a customer tries to exchange an item they've already exchanged they are unable to do so. The price for this subscription should be at best $30 CAD a month. $120 CAD a month is an absolute robbery. Does Shopify not have enough money already?

Old Faithful Shop
Kanada
Etwa 7 jahre mit der App
24. September 2019

Don't bother with Shopify or it's point of sale. If something breaks they send you through hoops and redundant test that haven't worked the three other times they had you do it. They avoid replacing their guaranteed products. You are then stuck with a store that can't take credit cards or buy a new one. They were good a years ago, but have fallen. Find another online avenue and find another pos. HORRIBLE. They will just stop answering your emails when they can't fix something. Won't get back to you. Facebook app is a joke. Read before buying into shopify.

Blueberí Lane
Vereinigte Staaten
Etwa 7 jahre mit der App
14. Juli 2022

This app went from bad to worse after the recent update a few weeks ago. We waste so much time getting the card reader to connect, and when it does connect, it only works for a few minutes at a time making us waste time doing manual entry. Also, I wish this app had more useful features for vendors in general. We are a clothing store so we don't use the "Enable Tips" feature. However, I wish that was replaced with a more useful feature where I can add marketing reminders for staff to remember when doing checkout for example "Don't forget to ask for customer's phone #" or "Ask for a Google review" etc...

MY ROYAL CLOSET
Vereinigte Staaten
Mehr als 6 jahre mit der App
Shopify hat geantwortet 6. Februar 2023

Hello MY ROYAL CLOSET, I am sorry to hear you had an issue with your card reader and I hope you were able to get it resolved. Regarding the "enable tip" feature, I am happy to mention that the POS have a way to collect tips now, you can read more about this feature in this link- [Collecting tips with the Shopify POS](https://help.shopify.com/en/manual/sell-in-person/shopify-pos/tips?utm_source=gurucopy&utm_medium=link&utm_campaign=Gurus#undefined). As for the notification tab, I'll let our Reviews Team here know about your review. They look into feedback from merchants and consider it for use on our platform.

16. Dezember 2015

We use Shopify for Emack & Bolio's and Mr Simms. Please see our other reviews regarding the frustrations we have faced over Christmas, our busiest period of the year.

The other 1 to 3 star reviews sum up Shopify POS. It is a poorly thought out platform, lacking in many basic features, but works ok for us when it works.

Emack Bolios
Sonderverwaltungsregion Hongkong
Mehr als 6 jahre mit der App
20. April 2021

Shopify is incorrectly charging 3x the correct sales tax rate and refuses to fix it after three weeks. Shopify is fraudulently collecting extra fees.

Olympic Outdoor Center
Vereinigte Staaten
Etwa 6 jahre mit der App
27. Juni 2023

Can't edit custom products once you add it to the order, you have to delete the custom product and add it again.
Needs a Windows or Web version. We need to use a desktop computer in our shop for different reasons and we have to run this app through Bluestacks (and it runs horrible) because there's no Windows native version. I cannot connect a card reader to it and neither a barcode scanner because Bluestacks doesn't support Bluetooth. What's so hard to make a Windows native app on the store? Many others would jump ship to Shopify POS if they wouldn't have to use space (maybe on a little desk) with an iPad next to their computer. It's so much more comfortable to use it with a keyboard and mouse when you have to type customer's name and custom products.

androidez
Spanien
Etwa 6 jahre mit der App
Shopify hat geantwortet 21. Juli 2023

Hello androidez, thank you for submitting your feedback on this. I understand you are looking to make edits to custom products and use your POS app on a desktop computer running Windows OS.

At the moment, this is definitely a limitation for our Point of Sale app. We would definitely recommend using one of our supported devices on iOS or Android. Our POS app is supported on iOS 13 or higher. Alternatively, you may use a device running Andorid OS 7.0 or higher.

In the meantime, I have gone ahead and submitted feedback to our team about this and I would recommend checking out the Shopify Changelog for any future updates.