Point of Sale

PSA: When you enter in an address to collect sales tax, they do not have the correct tax rate system. I entered my correct address, which on the government website has a 3.5% local sales tax rate, but because Shopify POS is super behind, they use a "Basic System" to determine the tax rate, which is 4% lower than it should have been, leaving ME to pay the remaining taxes out of pocket. I am not sure how this app is even legal if they cant even provide the correct tax rate!

We are having a problem with the scanner,IT DOES NOT WORK.I feel I'm getting the ''runaround''.We purchased all the equipment 2weeks ago and still cannot barcode anything.We called on Fri,Sat,and Sun and got nobody.The scanner came with no instructions so we went online to learn how to set up.It took 2 days to get a response,ok sat. and sun. I thought they had 24-7 help.seems to be 9to5. mon. thru fri. The box it came in seemed to be opened before.We have a lot of product on the online store and we have to manually remove items if we sell out of our store front,I hope we don't sell something we don't have.I find it odd they don't call,we have to do everything via email which takes a lot longer.My advise buy the CHS 7Ci on eBay and save $70.00,at least you can return it with no questions asked and ''you get the stand with it''.So we wait for another email:( This process took 5 days and they finally said the scanner is bad.What took 5 days to do via email would have taken 5 minutes buy phone. Now we wait to be approved by the "hardware dept"for a new one,we are now 9 days without a scanner,waiting for another email :( So we were told to buy another scanner before they even credit my account.This all started on 3/3/17,it is now 3/12/17,we went to eBay and bought a used one.I will update this as I go.Still waiting for credit on the bad scanner,and a SHIPPING LABEL!!!!!!!!!! Do not use this company.

I used PRO during the trial for the first few months, switched to classic which was simple and did everything I needed it to do. Now the lite feature is useless as I can't create just POS accounts without paying for their service. Don't need to fulfill or create orders or anything special, just checkout customers and have inventory and revenue show up in our Shopify system. Basically now to make it usable you need to pay the monthly fee, per each location, to use it as a register. The old was better because you could pull up a collection of products and add from it. In this upgrade version each time you open a collection and add an item, you get taken back to the main screen, so you have to keep opening and adding it. If people want new features and want to pay for them, that is fine for both parties. However taking away POS only accounts, custom receipts, and other options previously available and putting them behind a paywall is not innovative or helpful in anyway.

The latest version of the App is absolute trash. Our staff hate it...completely confusing and time consuming when you have a customer waiting. Bring back the old version!

I'm disappointed we're having to switch over to a paid POS system just to retain the existing functionality offered with the previous App. It wouldn't be so bad if we were getting more value out of it but, none of the features they've introduced are particularly useful in a retail setting. I would happily trade in the ability to customize my home screen for the ability to process refunds in a practical manner. I hesitate to say but, it even appears that we will be losing value from the time it's going to take to parse out all of the nuanced differences and retrain my staff. Navigation in general is not intuitive for users of the previous app. The verbiage has for the most part completely changed and is not in-line with the standards set by other POS systems. The cashout is confusing. All in all, it seems like a product designed by software engineers for software engineers and not retail salespeople. If you are in a situation where you do not need to rely on the Shopify POS for inventory management I would not recommend it. As of 10/17/2020 - Back with more observations... The product search is indexed is completely differently from the previous POS and the shopify online store App. For example: Searching for a popular product we sell called "Delice" now pulls up search results for every single item on our online store with the word "delicate" in the description. For most use cases this sort of thing is probably pretty edge but we have hundreds of SKUs and delicate is a pretty common adjective in the wine/fine food industry. There is also a relatively significant delay in applying tax to the total cost of sales which is leading to a lot of cash out errors during peak periods. Also note none of your configuration from the previous version of the app (such as payment method settings) will carry over. Between the new monthly cost and the time I'm spending retraining/figuring out how to make this version of the POS function at the same level of efficiency as the previous one I'm definitely losing money. Downgrading my review to 1 star. Will be switching as soon as I figure out how to manage my inventory without it.

We are an omni channel, multi-store chain B&M+ online. Lied to by Shopify. Their platform has grave feature gaps, not suitable for any merchant beyond a home biz. For example, the product fields have weight, but not dimensions. So they claim that we can connect our UPS discounts but that's not true since you need package dims, eh? Also, the COGS of any given product DOES NOT update when receiving new inventory at a higher/lower cost. One simply re-calculates the new weighted COGS for each product shipment in excel and types that in, ugh. Also their PLUS, at $2000/month, does not allow the POS to talk to the eCommerce. So any price or quantity changes would have to be re-keyed for their pro package, total falsehood that their platforms are integrated.

Really not designed well, can't use Laptop/PC (which runs Shopify!), scanning items takes too long, with too many 'select' steps, just want to barcode scan and move quickly to get customers through in-store checkout process.

Buggy connectivity to Wisepad3 card reader. Merchant fees are higher than using a standalone EFTPOS machine (even after Shopify surcharge).

Only reason still have this app is it is a stitch-up for some Stocky app functionality :(

You get to pay an extra $92 for the admin panel that includes an overpriced website hosting you just might never ever need. Then it uses only very few options of printers which are really scare in locations and outside US and Europe and unnecessarily expensive. An Epson printer costs about $287(excluding shipping fees).

Overall, the coating isn’t friendly or logical at all. Had to drop it. Will not recommend.

Ich habe diese Point of SALE Shopify App in Zusammenhang mit Plentymarkets benutzt nun habe ich ein Riesen Problem dass wir nämlich keine Artikel bestellt und Aufträge in das Plentymarkets ERP System geschrieben. Ich hoffe es gibt bald eine Lösung. Somit ist die Kasse für uns leider unbrauchbar. Schade

All it does is give me an error message while trying to import my products. Called tech support. Was on the phone with for an hour and they were unable to help. This has been a complete waste of my time. I would give zero stars if it was an option.