Point of Sale

I have Shopify for my online business for several years. I decided togo to Omni Channel and migrate our pos to Shopify POs. It has been an awful experience.The onboarding team just email you some links with no follow through. We have spend many hours on support call. The support team are very knowledgeable and helpful. All our bluetooth devices stay connected but the barcode scanner gets disconnected. We have turned off the energy setting to "leave on all the time" to no avail.Shopify support told us to leave the system on 24 hrs a day. This did not solve the problem. every morning you have to connect the scanner from scratch. we even send the brand new scanner for repair and used another new scanner with the same issue.This problem has nothing to do with my bluetooth since the other devices such ac tap/Chip and receipt printer stays connected. The interface between pos and barcode scanner is not stable. I have paid for several months but not able to go live. If I could have returned my hardware I would have not continued. Shopify should do way better with their pos considering the runup on theri stock price.

I thought the POS system worked well. Closing out the drawer and balancing the cash on hand was a challenge. I thought I had it figured out, and that our employees were not following the correct procedure. However, our employees were correct - the process was confusing and created inaccuracies.

Eventhough it is the native app for shopify, it has recurrent connectivity and sincronization issues with barcodes and inventory
It is unpractical that only certain hardware is available for use with the app, and that this hardware is unexistent outside certain countries or extremely expensive.
It makes no sense that my current computers cant be used, and im forced to use tablets of mobile devices. This issue, next to the associated hardware makes scaling extremely expensive, and opening new venues implies purchasing the expensive and selective associated hardware.
Finally subscription costs are expensive, charging 80USd for being able to associate sales with employees. This should be a basic feature of the app, included with the plus 1000USD i pay monthly for shopify

I love the hands-free usage for me as a shop owner and I get similar comments from customers. The only thing I really don't like is when I'm in the cart, it's not intuitive how to add more products. Tapping 'close' isn't logical to me for some reason. And tapping 'more options' doesn't have 'add more products'.

App does work well and is pretty simple to setup. However, you are limited to using expensive equipment and are limited on what should be some basic included features (instore pickup, calculated shipping, returns/exchanges, custom receipts ) unless you want to pay the ridiculous $89 a month. If you are a small business or start up then this may be hard to justify. These features should be standard in my opinion. You already pay a monthly fee for this with your website.
Is it a good app? YES
But as shopify does with the websites, you have to pay more to get basic standard features that should be included.

Do not use this as your POS at any cost. It does not work to run a business at ALL! they do not record COG sales, you can not run a sales report by vendor for consignment, you cannot do an exchange!! I mean an exchange? This is retail 101. If you issue a store credit it does not track it...so it just goes into the universe with nothing attached to it. Their suggestion was to write store credits down in a book for our reference. Why in 2015 can you not attach a store credit to the customer that it belongs to???

It does not create sku's and yu cannot print stickers directly from the POS. You have to use a 3rd party app....which is just as difficult and slow.

Tracking and adjusting inventory is archaic and difficult. And does not give you a cost adjustment of LOS.

It's as if no-one that works at shopify has EVER worked in retail.

DO NOT MAKE THE SAME MISTAKE I MADE. DO NOT USE THIS FOR YOUR STORE POS. FOR ONLINE ITS FINE.

1/15/16**** FOR TWO WEEKS I WAS UNABLE TO PRINT TAGS BECUASE THE SOFTWARE WENT DOWN

2/15/16****THE CREDIT CARD JACK I PURCHASED FROM THEM---ONLY LASTED 4 MONTHS- THEY WOULD NOT REPLACE - AND THEY ARE BACK ORDERED FOR A MONTH- SO NOW I HAVE TO WAIT A MONTH TO GET A NEW CREDIT CARD PROCESSOR....AND HAVE TO HAND KEY IN EVERY TRANSACTION.

I use the Pro version and find it easy to use. I would however LOVE to see the app being released for Mac computers etc instead of only tablets.

It makes my life much esier by allowing me to seamlessly sell my product anywhere while syncing to my shopify store.

Switching to Shopify POS was the best decision I have made all year. It makes the checkout process easy and allows for touchless payments. I like the customized home screen and easy navigation.

Great for consolidating all online and in store sales in one place but it would be good if more reports etc were included rather than having to pay extra for additional apps.