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Super handy. The only thing that I feel was a pretty large miss for this BFCYM and holiday season is that bundles don't load on them. Customers really like to have the same prices online and in store, and there are definitely work arounds, but during high traffic times, it can be really frustrating that bundles aren't accessible, esp. when they are an option for the online site. Otherwise, I am a big fan!
I love using this app when we are out doing pop-ups you can use it anywhere.
This app is basically a rip-off. I switched my plan to lite, but it still charged me $89 per month.
Hello!
Thanks for taking the time to provide your feedback.
To advise, the Shopify Lite plan isn't available to new merchants. If you're a merchant currently on the Shopify Lite plan, and you decide to change your plan, then you can't revert back to the Shopify Lite plan. If you'd like our team to take a more detailed look at your billing, you can reach out via the Shopify Help Center here: https://shopify.link/vRnL. -Victoria, Shopify Support.
We are moving to Shopify POS from another system and all seems good apart from we can not do refunds from our old system. Refunds can only be done on orders done through Shopify POS by finding the original order. Shopify help admits there is no work around for this and they will pass it on to develpment, but looking at the chat around this it has been an issue for 5 years now!
How can you have a till system where you can not account for refunds?! We can't even reconcile our cash easily everyday.
Surely a refund button is an easy implementation, with staff permissions.
Also price overrides need to be allowed for certain staff members . It is currently too complecated. Shopify developers need more time in actual shops to see what is needed and how difficult certain tasks are.
Once i learned how to use the card reader everything after that was perfect! Super happy with my choice to use Shopify!
We have been using the POS system for 5 months now, along with the Wisepad 3. It's a terrible device. Every time customers want to pay, a mandatory update has to be performed, which can only be done if the battery is above 50%. Moreover, an update takes as long as 10 minutes.
So, think carefully before purchasing this product with a Wisepad.
Hi there. We appreciate you taking the time to share your concern. I can definitely understand how a mandatory update every time a customer wants to checkout would be alarming. In this case, feel free to contact our support team directly so that we can investigate further: https://shopify.link/VRd6. -Mac, Shopify Support
The app is generally good and works as expected. I would like to upgrade but there should be a middle tier for people in my situation who are not able to afford the high cost of the upgrade but need just a bit more than the free version has to offer.
Yes, I am very happy with the setup or the system and the process - but not so happy with the equipment...I have had a number of issues with the equipment not working properly - especially the chip reader
Hi LeChic Bath Boutique, thank you for taking the time to leave a review. I am happy to hear that the app itself is working well for you. I understand that you have had some issues with your hardware connectivity though. Have you been in touch with our retail support team about this? You can connect with them directly through the POS app under the support tab. They'd be happy to troubleshoot this with you further. -Shay, Shopify Support
This is by far the most anoquated and difficult system. Furthermore Shopify should catch up with the times as people have been requesting desktop and pc option since 2016 and earlier. They force you to buy their equipment and it is a joke at best. The industry has moved on from this crappy equipment and so should shopify. Many of shopifys own aps do not work with POS and processes are aweful. We have tried everything to try to get their support but keep getting run around and being told this is not normal issues. LIES
Hi, there. Thank you for taking the time to leave us a review for Shopify Point of Sale. We're always eager to collect feedback regarding our products, so we can continue to provide world-class quality to merchants across the globe. I wanted to s suggestthat you reach out to our Retail Support Team using the phone number you can find under the 'Support' Tab in your POS App. These folks are specialized to provide support to our POS Merchants, and are happy to receive any specific feedback you would like to share that can help us improve our apps, and our Point of Sales system overall. Thanks! -Imogen, Shopify Support
This is really the best way to collect sales for your shop in person. Tip, if you use a qr code generator for the product sku and create labels with that, the pos app will read it just fine to pull your items for the sale. Honestly, it's faster than using a standard bar code to read it.
My only main complaint is that it always requires internet access. This is great 9/10 times. However, vendors like us who often sell at Ren Faires in the middle of some field somewhere where the cell phone tower was never meant to handle the types of volume that are suddenly thrust upon it, I am forced to use a backup payment terminal (square). I would give this 5 stars if true offline processing with cached store data was something that could be integrated.