Point of Sale

We switched to Shopify POS so that we could have more cohesive inventory and data management between our online store and brick and mortar. It's okay, but lacking in some significant areas. Pros: -Fairly intuitive to use/teach staff
-Easy search
-Stocky is overall a good inventory management system, despite a few small complaints Cons:
-No function to honour Status Cards/Tax Exemptions in Canada (which I believe may be illegal in Ontario)
-Unable to edit any product details/add bar codes/adjust stock/change price etc. inside the POS app, which makes a lot more work for managers and creates many issues/errors
-I was told I would have dedicated "set-up support" but it seems that that person's job was just to email me links and direct me to the general help line
-Support staff are unevenly trained - a few times I've called with a specific question and received multiple different answers from different people
-No "Void" function and returns/exchanges are unnecessarily complicated Overall, it doesn't feel like there were many people consulted who actually work in retail. It would be a lot more convenient to stay with Shopify, so I hope it improves.

So I have one huge complaint about Shopify POS, to me it is almost a deal breaker. When you have multiple employees that have their own login you are able to give them limited permissions which is exactly what should happen but one of the things they are still able to see is your register shifts. Register shifts log your day to day sales and daily profits, why on earth do I want my Employees to see exactly how much my store is making? This should be private information that only I should get to see! Please fix this issue

It is better than anything we have used before. Quickly print, easy to use and in PRO plan we have almost everything we need from a POS. We only miss a credit refund option (gift card for a refund can´t be created directly from POS)

The most basic functionality required for a serviceable POS system has been removed in the latest version, and is not even available on the Pro plan. Particularly baffling was the decision to remove the ability to create a new product from the POS app. This now has to be done by switching between different apps. When an item doesn't scan and you have a queue of customers waiting, you need to be able to process an ad hoc sale quickly. Shopify's solution is to perform a Custom Sale. Unfortunately, there's no way to allocate a cost to the Custom Sale, either at the time or after the fact, so the system assumes a 100% profit margin. Not good for reporting. If you have a physical shop, steer clear.

The POS has really come a long way! Super easy to make sales, split payments, exchange, etc. However - the end-of-day process is woeful! Small businesses need some flexibility to just print an X report (totals for the day - doesn't reset) and a Z Report (Resets the totals) There needs to be some configuration to allow stores to pick and choose if they want the whole cash up/till drawer balancing option. Anyways - I'm sure it'll come good in the end. Here to help if you need more feedback or detail on the cash-up process.

We would switch our 4 locations to Shopify POS (we use Shopify for our online sales) but they still do not offer fractional quantities so we can sell items by weight. Many other iPad POS systems offer this feature. I have put in a feature request for several years but no offerings yet. There is a new add on App that will allow fractional quantities but it loads too slow to use it. The add on apps in Shopify POS are very slow to load. We need to check out our customers quicker.

First off is you run Android at all (like most of the world does) don't bother with this absolute trash system. The level of glitches and headache you will incur is on another level. At this point I'm looking to move from Shopify entirely as it's one of the worst at every aspect of E-Commerce or POS.

Very easy to use, thanks for the free dongle.

Ive been using it in-store for a few days. Great alternative to Vend although some features do need to be added on.
Using my own Credit Card terminal without a problem. Just have to do the processing separately on the terminal and not on the iPad.

Did not sync with my products on the store. Truly excited at first, but once installed, regret it that much..