Point of Sale

Having hard time to reaching out to support team. So many problems with this new POS system, this is just a few of them which are, 1.when we scan the barcode on item, most of times its count as 2 quantity so need to fix quantity all the time. 2. Asking web site adress and password so often, and you need store owner phone number to received one-time password which is not gonna be able to log in without that password. If the owner of store is away, you cant even activate POS. 3. Hard to get support, that is one of reason I needed to leave bad feed back here with little hope to be fixed. This is 7th message to them and got never responded even once. 4. when you review with 1 star, this message keep pops up to bother you.
"Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app." Isnt this long enough to explain?? Can you at least reach us even once?? So stressfull but keeps on charge $100 plus every month.
5. New POS does not accept 2 payment method in one purchase. Some customers are payng Cash and Credit Card so this is very inconvinient.
I hope you fix all the problem before charge. Thank you !

It only works as an offline solution. It should connect both the online and offline worlds and let you fulfill physical orders from the online warehouse and similar...

TERRIBLE APP, doesnt work in PC only in expensives equipments

there is no tip support for POS app.:(

Limited functionality, features that are available on the website are not available on the POS app (payment methods for example), and the app crashes constantly.

We have to delete and redownload the app roughly once a week. I'm told this is due to potentially losing our internet connection, but this seems like something that their software should be able to record. However, as with many other problems we experience, we're told the issues are the way we're using their software and not a failing in their code.

I advise against getting invested in Shopify POS.

Without the tipping feature, and having waited for year as a POS subscriber, we are now looking actively to migrate to another provider.

New update is terrible. Unable to search collections, confusing layout and massively over priced. Shopify please fix!
Looking for alternative.

Expensive, and doesn't let you to add customize fields on the receipt. Vend POS is cheaper and lets you print anything that you want on the POS receipt. Shopify is getting left behind. Doesn't have a proper Customer Display as well.

Incredibly disappointed with the new shopify POS system, it has made our lives so much harder. I recently emailed shopify with a list of around 10 things which are worse in the new app, and am yet to hear back. The worst of which is that the new system just doesn't work as quickly as we do, searching for products takes about a second each time for them to pop up whereas before it was immediate. The search function seems much less intelligent now, frequently the product we are searching for is at the bottom of the search list. Layout is also much less efficient. Also very unhappy the tab service is no longer included as part of the POS and we have to pay and extra £70 a month for this. Incredibly frustrating and hoping shopify can fix the major flaws in the new system so we don't have to search for a new provider.

Since updating my Shopify POS App, almost all my barcodes are not scanning. Im getting a message barcode not recognised. Anyone else have this problem and have a solution to fix it? I have 1200 products in my POS, reentering all the barcodes would be a nightmare. This is pretty unacceptable considering I pay a fortune for the "new" PRO version. Not happy at all