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If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi-location retailers.
Key Issues:
Limited Support: Shopify advertises 24/7 support, but in reality, this is chat-only with slow response times, which can be frustrating when immediate assistance is needed for in-store operations.
Nobody to help you out with transitioning from existing to Shopify POS.
Weak Reporting and Search Functions: Extracting meaningful reports is a challenge, and the search functionality is cumbersome. This makes basic day-to-day tasks much harder than they should be.
Poor CRM and Inventory Management: Customer relationship management and stock tracking are inefficient and often unreliable. Managing inventory across multiple locations is especially problematic, which is a major drawback for any growing retail business.
High Maintenance Needs: Due to the above limitations, it seems almost necessary to dedicate an employee solely to troubleshooting and managing issues with the system.
In summary, Shopify POS may be adequate for small or single-location stores, but for anyone managing multiple stores or a more complex retail operation, this system is far from optimal. It has potential as a website platform, but for POS, look elsewhere.
Thank you for sharing this feedback and bringing the issues you’ve been facing to our attention.
I understand your first issue is with limited support and only being able to chat. I am happy to share that our Retail team is available to call 24/7 directly from the POS app by going to ≡ More > Support > Contact Support and call the number you see there. Any staff member with access to the POS app can call us for immediate assistance at any time!
Along with this, I understand your difficulties with transitioning from a long-standing POS provider and am happy to provide your other points of feedback to our developers to improve those areas. If you’d like to discuss these further with our team, please contact us through the app as mentioned previously, or through https://help.shopify.com. - Rick, Shopify Support
IT'S DEFINITELY A POS. Hangs constantly and has way too many bugs. Really terrible and tough to get help. We got the overpriced docking station hoping it would help to have everything connected but it doesn't.
Shopify should be embarrassed.
Thank you for sharing your feedback with us. We certainly understand how important it is to have a reliable POS, our team is available 24/7 to help solve any issues you may be experiencing. You can send a bug report directly from your POS app by going to ≡ More > Support > Report a bug and our team will assess this for you and assist with troubleshooting. You can also contact us directly from the app by going to ≡ More > Support > Contact Support and call the number you see there. We’re happy to help! - Rick, Shopify Support
I do not recommend POS for France market :
- No distinct bank payout per store location
- No cash reconciliation
- No ZDECAISSE (specific report for France)
- Cannot print labels per "supplier order", have to print each individually...
The POS idea is good but the product is below standard.
Thanks so much for sharing your feedback with us. I am happy to share your feedback about using the POS in France with our developers. Along with this, I am also happy to share that Shopify Payments for POS has just launched in France, so payments are now integrated in the app. If you’d like to discuss this more, please reach out to our team through https://help.shopify.com. - Rick, Shopify Support
horrible
Thanks for your review, we'd certainly want you to have a great experience using the POS app! If you’d like to discuss your experience further or give specific feedback, please contact us through the POS app by going to ... > Support > Contact Support and contact us there, we're happy to help! - Rick, Shopify Support
I wish I could leave ZERO stars. Not retail friendly in any way. Constant glitches. We regret ever signing on to Shopify POS. Spare yourself and don’t use this company.
Thank you for taking the time to leave a review. It is unfortunate to hear that you have had a poor experience with the app overall. If you would like to get assistance with these issues and troubleshoot with us, you can reach out to the retail team either through help.shopify.com for a chat, or call us by reaching the number inside the POS app under More > Support > Contact Support! We are open 24/7 and would be happy to investigate these issues to help POS work smooth for you.
Sono molto dellusa, dopo una settimana che ho installato POS, cassa fiscale non si collega a software di Shopify (la uso manualmente, ma potevo fare nello stesso modo anche con la cassa di prima) e una settimana che scrivo ad assistenza (solo per chat) dopo poco appare problema tecnico della chat, e devo iniziare di nuovo con prossimo assistente, senza successo. Scritte su scritte senza la risuluzione del problema, spese soldi e solo delusione. Assistenza 7/24 non è vero, perché è inesistente
Grazie per aver dedicato del tempo per condividere la tua recensione! Capisco che stai riscontrando problemi con il nostro supporto via chat e sono felice di comunicarti che il nostro team di vendita al dettaglio è disponibile per chiamare 24 ore su 24, 7 giorni su 7 direttamente dall'app POS andando su ≡ Altro > Supporto > Contatta il supporto e chiama il numero che desideri. vedere lì (solo in inglese). Puoi anche inviare il tuo feedback direttamente nell'app POS andando su ≡ Altro > Supporto > Segnala un bug. Una volta inviato il rapporto, il nostro team ti contatterà direttamente per discutere della tua configurazione di vendita al dettaglio e garantire che la nostra app POS funzioni come previsto nella tua regione! - Rick, Shopify Support
Customer care is a joke. Requested to speak with someone over the phone multiple times. Insisted on dealing with issue through chat. absolute joke
Thank you for sharing your review. We certainly understand how important it is to have a reliable POS, therefore our phone support team is available 24/7 to help solve any issues you may be experiencing. You can contact us directly from the POS app by going to ≡ More > Support > Contact Support and call the number you see there. We’re happy to help! - Rick, Shopify Support
The most recent changes have made the checkout process so slow! There is so much unnecessary tapping and lag to check a customer out, and there is zero customization to bypass it. If you are selling in a fast-paced environment, get ready for delays. We bought the 3 POS machines last summer and are now stuck in this ecosystem. This was a huge mistake.
Hey, there! Thank you for taking the time to review the POS channel. We'd love to hear more about your feedback so we can pass it along to our platform development team. Which specific changes are you referring to? Please feel free to elaborate and share as much detail as you can by editing your reply or creating a support ticket: https://shopify.link/WJna. Thanks! -Summer, Shopify Support
We do not recommend this app.
Recent changes to the app were not implemented with us (shop owners) in mind. It was cumbersome and didn’t work correctly leaving our customers sitting at the counter…waiting…while we tried to ‘correct’ or re-enter their order! It seems the developers are not familiar with how shop owners utilized this app and install upgrades without warning, that do not work correctly and create bad data. Support for this app is sub-standard. It took about 6 weeks for a resolution to one of the issues and then created another. We have been using it for years and it had been pretty good.
Currently it barely deserves a one-star.
Thank you for taking the time to share your review with us. We are sorry to hear about your recent experience and would like to learn more to improve services for our users. I understand you have had troubles with an appropriate resolution, so I encourage you to connect with our Retail Specialists specifically through our Help Center here: https://shopify.link/vRnL. -Olivia, Shopify Support
I regret having to leave a negative review for Shopify POS. Our experience has been terrible. We needed a system to consolidate our inventory in one place, and despite the bad reviews, we decided to give it a try anyway. Unfortunately, the negative reviews were right. It's disappointing to see a big company like Shopify unable to fix their POS issues. We've lost numerous sales because their hardware wasn't working properly. Now, the system is completely dead, and according to their support, we have to wait 48 hours for a resolution. TERRIBLE.
Hi, there! Thank you for reviewing Shopify POS! We're sorry to hear about the challenges you've experienced with our Shopify POS system.
Please be assured that your issue has been escalated within our support team. While we aim to resolve issues as quickly as possible, response times can vary depending on the complexity of the issue and our current queues. Our teams are working as fast as possible to provide you with an update!
Thanks for your patience and understanding while we work to resolve this. -Maz, Shopify Support