Point of Sale

The advertised POS Terminal with the PRO subscription; turned out to be the now discontinued POS Go with a disabled barcode scanner and Dock...As a hopeful pop-up market vendor working with a catalogging system for efficient turn-around. This was disappointing;

- Automated Discounts should 100% be available to LITE users.. It's not any more special than adding a tile to the POS device..
- Cancellations should be more accessible..

I will not be making an international call that will cost more time and money likely to be asked "to return the hardware and call back".

The product page for the Terminal need to clearly specify - These devices are upcycled retro-grade hardware. I made a concise decision based on mixed information and was very much under impression I had a functioning POS terminal with alot of features; not a glorified Customer Display Unit.

It's my genuine hope that many of these problems can be addressed and that more support for Third Party systems out of preference and commercial flexibility can be added.

Got this app for free as part of Shopify plus. When we downgraded to shopify standard Shopify decided it would be ok to start billing us for it. We've never agreed to any kind of paid plan for this app, but Shopify have been billing us for over 12 months before we'd noticed. They don't want to refund us for an app we never agreed to pay for so I guess we're taking them to court.

I hope I can reach someone before they make the same mistake we did. If you are just starting out, or are running a very small operation, 1 to 2 locations, this POS would be an excellent choice. If you have more than 2 locations, have a lot of inventory, lots of employees, or already have a more robust POS, this app is not for you. It is very limited, and after you pay for the apps that will make it less limited but still very lacking, you will be paying more than your old POS. Shopify Online is amazing. Shopify POS needs so much work.

Disappointing Support & Lack of Flexibility for Small Businesses

We purchased the Shopify POS system and hardware solely for a single annual pop-up event, which typically brings in around $900 in sales. Unfortunately, due to a minor oversight when managing multiple new subscriptions for our website, we didn’t realize the POS subscription was still active. The system was used 1 day out of the 365, with the last sale being almost a year ago, yet we were charged over $1,000 during this period of inactivity.

When I contacted Shopify to explain the situation and request even a partial refund or credit, I was met with a strict “no refunds” policy, despite their acknowledgment of the minimal usage and the nature of the oversight. Many companies offer goodwill adjustments in such cases to support small businesses — sadly, Shopify did not.

While the POS itself works fine for basic transactions, this experience left me feeling that the service is not flexible, empathetic, or supportive when small merchants make an honest mistake. If you’re a seasonal or occasional seller, be very cautious — you won’t find much understanding here if you forget to cancel. looking for a different system for my once a year pop up events

tres bien le seule chose est que je ne suis pas capable de faire des changements sur le produits en batch comme par exemple retirer quelque produits d'un canal de vente

Constant, constant, constant issues. Hardware that must be purchased from them is absorbently priced & not reliable. Even used hardware purchased cheaper is over priced & horrible. Card readers, scanners, printers are only consistent at disconnecting then slow to reconnect---if they even decide to reconnect. So many in person sales have been lost because of this. It's very embarrassing & makes us look unprofessional and ill prepared. After this past week's issues, I'm seriously debating leaving Shopify altogether. And YES, everything is up to date. It would be wonderful if there was a PC version and hard wired hardware. This wifi and bluetooth enabled garbage is extremely unreliable. Shopify has an excellent ecommerce platform, but their POS is very limited as to what can integrate and the hardware is, simply put, junk. I've brought these issues up before with a CSR in a chat, but none of my opinions or experiences have been taken seriously, nor have the issues been resolved. I feel as if I've wasted not just money, but time and valuable customers.

$89 a month for limited "PRO" features is such a waste for small businesses. The most troubling issues amongst a few are: the inability to limit my staff's view of order history. There should be an option to perhaps allow staff to only view at a certain location's order history on the day they're perhaps working, or within a certain time period. Any business owner will understand the concerns that come with staff being able to view the store's ENTIRE order history. There's not option to limit this. Furthermore, I have a traveling company that sells across local markets, to have to pay $89 per market to keep location inventory in sync is just ridiculous. Shopify POS is a ripe off.

Terrible experience trying to migrate my existing QB data. Don't listen to the sales people that will tell you how simple and automated the process will be. Two months later I'm doing it all myself the hard way. The hardware is all Apple so be ready to replace everything if currently a PC user. It's just like the regular Shopify platform in that several basic and obvious features are lacking and might only be overcome with another app. Want to save a customer cart in POS and later open it to complete the sale on a different pos device? There's an app for that.
1st Update: I am a pro subscriber and know I can save the cart on one POS device, but it's not possible to reopen that cart on a DIFFERENT POS device.
2nd Update 8/21/2024 Shopify POS still sucks. During POS transactions we are creating customers and they are immediately dropped from the sale. I try to add them back to the transaction, but it can't find them. We try creating them again, but get the error message that the email already exists. So the customer exists but can't be found when wanting to add them to the sale??? Shopify support says this is a known issue and to just create the customer first. Previous support gaslit me into thinking this was some unique issue and wanted me to provide VIDEO of it randomly happening. It's not the first time support has run me in circles only to find out that it's actually a known issue.

There's an issue with the printer on the app, it stops working several times a day, letting my customers waiting for so long without the printed receipt. Cannot know when it work when it stops, I paid for the Shopify Pro, such a scam. If this issue is not solved, I must quit this app and go back to my old system Lightspeed. Many people have the same issue that has been raised from last year but not solved yet.
https://community.shopify.com/c/retail-and-point-of-sale/epson-tm-m30ii-bluetooth-printer-very-slow-to-print-a-receipt/m-p/1889791

J'ai utilisé cette application car j'ai une boutique physique et une boutique en ligne, je ne voulais pas utiliser des software différents. POS est très intuitif et simple, nous l'avons tout de suite pris en main. Il faut l'utiliser sur une tablette, il est moins bien sur l'ordinateur.