Point of Sale , 346 avis
Terrible experience trying to migrate my existing QB data. Don't listen to the sales people that will tell you how simple and automated the process will be. Two months later I'm doing it all myself the hard way. The hardware is all Apple so be ready to replace everything if currently a PC user. It's just like the regular Shopify platform in that several basic and obvious features are lacking and might only be overcome with another app. Want to save a customer cart in POS and later open it to complete the sale on a different pos device? There's an app for that.
Update: I am a pro subscriber and know I can save the cart on one POS device, but it's not possible to reopen that cart on a DIFFERENT POS device.
Hello Tulsa Body Jewelry, thank you for taking the time to leave your feedback. We appreciate your feedback regarding your experience with migrating your existing QB data, please feel free to add any specific issue you may have experience with the migration. Regarding the hardware, we understand that our POS system is currently optimized for use with Apple and Android devices and not PC. If you have any features you are looking to see in the Shopify Platformm, please let us know and we will be happy to review your feedback, our goal is to make the platform fit our merchants needs. Regarding the "save cart" feature, we do offer with our POS Pro Plan.
The app is a bad, forced update after forced update, and all that seems to change is making our ipads unsupported. even worse if you pay shopify more money for their tap and chip reader. They may as well go back to a wired connection to the ipad because they don't seem to know how to use bluetooth technology. Having to restart the app every time the devices sleep isn't an acceptable solution. They've opened up their business to third party apps for everything else they may as well just let third party hardware/software handle this part as well.
Hello Park & Fifth Clothing Co, thank you for taking the time to post your feedback. We are constantly improving our app by releasing new updates that can fix bugs and add new features.
As for when the hardware goes into sleep mode, we recommend checking the app's permission: In the iPad Settings Menu > search for Shopify POS > ensure the app's Location Permissions are set to "Allow while using" and "Allow cross-website tracking" toggle on. This ensures that if the reader reaches out while the screen is asleep or while the app is minimized, the app will still have the appropriate permissions to complete its security checks and be able to reconnect.
If the issue is not fixed, feel free to reach out to our Retail support. The team is here 24/7 to help.
Do not use this app if:
You deal with a lot of customers a day, this will add minutes to every transaction just adding barcoded items to the cart because it doesn't do it automatically once a product is scanned.
You have lots of products with variants that you have to rely on checking the SKU a lot because they don't have barcodes, or the differences are not obvious in the title or photo. The SKU and barcode is not visible on the first screen when searching for a product. You have to click on each product variant to see the SKU number. Bummer if you don't pick the right one on the first or second try.
Sadly, I really enjoy stocky so now I'm stuck with POSpro because they don't do them separately and now, I have to pay for another POS app on top of it. Sigh..
Note to the Shopify retail team: I suggest you pop into a couple of stores that use this app and process transactions for half a day at each, you will soon realise how frustrating it is.
Also, why is POS not available on a web browser? We all have computers already, why are you forcing people to have to buy another piece of hardware?!
Dear Mollies Make And Create, thank you for leaving your feedback. We appreciate your concerns and would like to address them:
- We have received feedback from many merchants about the SKU not showing in the product detail. Our developers have added the SKU section to the product page in their latest update.
- We also received feedback about the barcode scanner and have sent it to our developers for consideration. If a product has multiple variants, the scanner will bring up a list so you can choose which variant you want to add.
- At the moment, Stocky is only available for the Pro Plan as part of the feature. However, Shopify now has a section to create POs from the admin without any additional fees.
- We appreciate your feedback about having our POS work on a computer. At the moment, our system can only be used on a device and cannot support working on a computer.
Terrible system for retail. While Shopify has an excellent ecommerce platform their POS is lacking many basic features, is very limited as to what can integrate and the hardware is simply junk. Their card readers never stay connected, they never have hardware in stock so be sure to buy 2 of everything when they do have it or you will be forced to do manual card entry at an inflated fee as well as adding time to every card transaction. The worst part is they do not seem to care to make any real updates. Every forced update they send just causes more bugs and more issues. We are currently looking for a new system due to their lack of performance.
Hello thesnackhut, thank you for your feedback. I'll let our Reviews Team here know about your feedback.They look into feedback from merchants and take it into consideration for use on our platform. As for the issue with the card reader, we would be happy to help if you want to share more details here. You can also reach out to the Retail Suppose to look into this for you. Supply chain is always working diligently to ensure we have our hardware in stock for our merchants.
They just lost me as a customer by forcing an update which makes it mandatory for customers to have both phone and email when doing a delivery order. They made up a story about it being for security however the website rules are either a phone or email and it works just fine. They also suggested I make up email addresses to get past a screen that stops you proceeding which I am going to refer to the ICO as that's essentially using fake data , tut tut Shopify! They are looking at their developments in a completely isolated manner and not considering all cohorts. We've lost thousands this week as it's Mother's day and we can't see a high % of our customers. They need to get a handle on their rogue Devs.
Hello Time for Flowers, thank you for taking the time to leave your feedback. We understand that the new feature to add customer details is not helping your store sales. I also wanted to let you know that this new requirement is only for the "ship to customer" option, you can still accept sales without inputting the customer's details. I'll let our developers know about your feedback.They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!
Can't edit custom products once you add it to the order, you have to delete the custom product and add it again.
Needs a Windows or Web version. We need to use a desktop computer in our shop for different reasons and we have to run this app through Bluestacks (and it runs horrible) because there's no Windows native version. I cannot connect a card reader to it and neither a barcode scanner because Bluestacks doesn't support Bluetooth. What's so hard to make a Windows native app on the store? Many others would jump ship to Shopify POS if they wouldn't have to use space (maybe on a little desk) with an iPad next to their computer. It's so much more comfortable to use it with a keyboard and mouse when you have to type customer's name and custom products.
Hello androidez, thank you for submitting your feedback on this. I understand you are looking to make edits to custom products and use your POS app on a desktop computer running Windows OS.
At the moment, this is definitely a limitation for our Point of Sale app. We would definitely recommend using one of our supported devices on iOS or Android. Our POS app is supported on iOS 13 or higher. Alternatively, you may use a device running Andorid OS 7.0 or higher.
In the meantime, I have gone ahead and submitted feedback to our team about this and I would recommend checking out the Shopify Changelog for any future updates.
PSA: When you enter in an address to collect sales tax, they do not have the correct tax rate system. I entered my correct address, which on the government website has a 3.5% local sales tax rate, but because Shopify POS is super behind, they use a "Basic System" to determine the tax rate, which is 4% lower than it should have been, leaving ME to pay the remaining taxes out of pocket. I am not sure how this app is even legal if they cant even provide the correct tax rate!
Hello Shop Fitted Boutique, thank you for taking the time to share your feedback. We truly appreciate your feedback as we further develop the POS app to be used by more merchants and meet the demands of the evolving retail world.
As for the issue you mentioned, the POS app applies taxes based on the store location that you assign to your POS device, you can also read more in [Setting up tax rates for Shopify POS](https://help.shopify.com/en/manual/taxes/set-adjust-pos-taxes?utm_source=gurucopy&utm_medium=link&utm_campaign=Gurus#undefined),if your location is set up I would suggest reaching out to our Retail support so the team could investigate this for you. The team is here 24/7 to help.
we were on the Shopify Plus subscription for a year and cancelled. Shopify Plus comes with the feature of Shopify POS Pro and we did not have this feature prior to being on Shopify Plus. A few months after being cancelled from Shopify Plus, Shopify just decided to activate Shopify POS Pro on three of our stores with NO authorization. I'm trying to run my business not take hours of my time to have you reverse a feature you place on my three stores without our authorization.
Dear Luxe B Pampas Grass Wholesale, thank you for leaving your feedback. We appreciate your concerns and would like to address them:
We understand that after downgrading from Shopify Plus, you were still subscribed to the POS Pro plan. This is expected, as downgrading your online account won't affect the POS plan. We don't change the plan from Pro to Lite without the merchant's consent and the same if it changes to the PRO. If you want to change your plan, it needs to be done under the POS channel. It won't change if you downgrade your online plan.
Really not designed well, can't use Laptop/PC (which runs Shopify!), scanning items takes too long, with too many 'select' steps, just want to barcode scan and move quickly to get customers through in-store checkout process.
Buggy connectivity to Wisepad3 card reader. Merchant fees are higher than using a standalone EFTPOS machine (even after Shopify surcharge).
Only reason still have this app is it is a stitch-up for some Stocky app functionality :(
Hello The Combat Company, thank you for leaving your feedback. We appreciate your feedback about having our POS work on a computer. At the moment, our system can only be used on a device and cannot support working on a computer and I am happy to send this as a feedback for our developers.
As for the Wisepad 3 reader, if you are having issues with the connection make sure that the card reader is at least 50% charged and the POS is up to date, which is 8.9.0. Please reach out to our Retail Support by sending your POS logs. We are here 24/7 to help.
You get to pay an extra $92 for the admin panel that includes an overpriced website hosting you just might never ever need. Then it uses only very few options of printers which are really scare in locations and outside US and Europe and unnecessarily expensive. An Epson printer costs about $287(excluding shipping fees).
Overall, the coating isn’t friendly or logical at all. Had to drop it. Will not recommend.
Hello Seinde Signature, thank you for taking the time to share your feedback. I'll let our team know about your review .They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!