Avis (518)
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The system has an infuriating number of pointless "updates," to the point where they begin to interfere with the operations of our business. I can't think of a single thing that was improved, just buttons moved to other places, landing screens that look fundamentally different from how they looked the day before, and functionality that inexplicably changes from day to day. It's like learning a new application every few days, while customers stare at you for looking like you don't know how to use your own POS system.
We sunk a lot of time and money into this thing and it provides constant frustration.
Thank you for your review and we appreciate you taking the time to share your feedback with us here. Please note that if you ever need assistance using the app after an update our team can assist at any time: https://shopify.link/vRnL. -Victor, Shopify Support
We've been trying to switch over to Shopify POS for four months. They have no solution to track serial numbers or consigment.
That they have apps that do it, but then you can't pull up reports on what sold crazy to think that they called us a POS.
Every POS has a tracking for this.
Working with the on boarding team and as soon as they can't find a solution, it's hard to get a hold of anybody
Thank you for your review and I am sorry to hear that you've had this experience. If you're unable to get hold of anyone from our onboarding team, please reach out to our social media support team on either Facebook (https://www.facebook.com/shopify/) or X (https://x.com/shopifysupport) and we can take a look at this for you. -Victor, Shopify Support
Two main issues:
1. Constant updates mean sync between POS and the provided Wisepad 3 often fail, requiring customers to wait while it is performed.
2. There is no self-checkout option. All the features needed to make this work alongside an appropriately configured ipad already exist so I can't understand why this isn't an option, especially on POS Pro.
Hello! Thank you for your review of the Shopify POS sales channel! We appreciate you taking the time to provide us this feedback around these limitations you've outlined. I've gone ahead and passed along the feedback you've shared in this review to our Retail Developers for their consideration. Though I can't promise what may result from the passing of your feedback, you can trust that the appropriate folks here at Shopify have seen it! Thanks again! -Imogen, Shopify Support
Almost exactly what we need... unfortunately, it does not allow sales in two currencies, whereas the store accept two currencies for the payment,
IRIS
Hi, there! Thanks so much for your feedback, I certainly understand how this feature would be beneficial for your store. I will share your experience with our developers for their consideration. - Greta, Shopify Support
Free app is great for merchants just starting out, you get what you need to start selling at in person events. I gave 2 stars because merchants should beware of using tap to pay on iphone. As seen on Shopify forums, many merchants have issues with tap to pay on iphone connectivity - it rarely works (it has only worked once or twice for me) forcing me to enter card payments manually. This was fine until I realized from another forum poster that Shopify payments charges higher fees for manual card entry even though it is a Shopify app issue that tap to pay is not working. So be sure to get a card reader so you can avoid this!
Thank you for the review, we appreciate the feedback. We'd like to know more about the issues you are having around tap payments on the iPhone. Feel free to reach us in our help center here: https://shopify.link/VRd6 - Dirk, Shopify Support
Do not support most popular payment terminals and receipts printers! Limited only to several models (old and ugly). No support for any payment terminals i Europe which is why I'm thinking about changing the platform to another one that comes with the latest technologies. Currently, with Shopify, upselling at a brick-and-mortar location is archaic and cumbersome.
Hey, thanks for reaching out. Shopify is always looking to continue to add to our supported products in the retail space. With that said, you can see our list of available third-party supported hardware in Europe: https://shopify.link/826K Your feedback will be communicated with the development team. - Dirk, Shopify Support
We had been very happy with this app in previous seasons. Our store opened for the new season last week and unfortunately there have been so many issues. My staff have spent hours trying to connect the receipt printer (a known issue I found out later from the shopify forums), and updated all apps and iPads, and finally got the printers working on Thursday to have them stop working on Sunday. We have also found the scanners to work/stop working throughout these 3 days. Finally, we use to open and close a shift on the till but the ability to do this seems to have disappeared and we are not sure why. During this time we have made a call to Shopify (and received some help but not enough to rectify the printer issue) and also sent an email to support and received some assistance but not enough to maintain the printers working. (At this stage we have only requested support for the printer problems, so cannot speak to Shopify's support for the other issues) I am a Shopify fan but am disappointed and concerned about this apps stability moving forward.
Shopify POS is is not reliable constantly disconnecting in the middle of transactions with customers. Tech support is not readily available and may have to wait days for replies which are lengthy e-mails to troubleshoot. When these issues happen at the POS it is imperative to have immediate help. We have been unable to process transactions sometimes for a whole day. We outsourced a separate merchant processing system to avoid these disruptions. Shopify was reliable and great prior to all the changes to their new plans.
In android tablet doesn't support thermal receipt printer. While in ipad just support only few thermal printer.
We just updated the app (to version 15.4.1) and while it worked wonderfully prior to the update, we've experienced so many issues with the new app. I've had to delete the app and re-install it twice to try to fix some of the glitches (some are still not fixed). *They changed the counting tool which was so quick and easy to use prior to the update - you could enter the qty of currency and hitting "enter" would bump it to the next section. Now you have touch each line to enter the value, often opening and closing the keyboard to see the next line. *If you enter a first and last name for a new customer, you have to add a phone number or email address to save it. Before you could just add the name and save. (If you just use a first name, you can add a new customer without the extra info).
*Receipts no longer print automatically on returns/exchanges. You have to go through 3 more screens to get to the "print receipt" button when it used to print automatically. While the update on the receipts for exchanges/returns is good, they changed so many other things - and NOT for the better. "If it ain't broke, don't fix it." Really wishing there was a way to revert back to the older version of the app. The update is really frustrating!
Hi MISH Fashion and Swim! Thank you for taking the time to provide us your feedback. Since your feedback was given we have updated the POS app to version 8.1.0. The counting tool has the next feature as an available option, you can save a customer with just one name and your receipts should be printing as normal, if on the latest version. If you are continuing to have issues with the Shopify app please reach out to our Retail support directly as they would be more than happy to assist!