Point of Sale

The app is a very useful extension of our online store and is very well thought, however there are a few limitations that are so simple in their nature that I find it almost frustrating. First of all, in order to have our store's logo on the receipt, we need to subscribe to a plan of $79 USD per month. Given that at this time, we only need this particular feature, there is no way that we can justify paying this much just to have our logo on it. And second, the Shopify order number does not print on the invoice. The reason why this is frustrating to me is because it can cause confusion when doing financial reports. It is a very simple option that would save us time and confusion. I explained to my team that receipt numbers always match order numbers, but it's just strange to have two different identifiers for the same order. Other than that, an absolute breeze to use. Will definitely stick with Shopify POS and fingers crossed that they work on these small issues.

We had POS classic system for years which suited our business perfectly. I recently switched to the POS Pro Trial due to Classic being obsolete soon so I could re-train my staff now Shopify want $89/ month / terminal. WTF I have 4 stores that will cost me a fortune. If they charged $89/ month ONLY I would have signed up but at $356/month US to AUD it's $496/month sorry but absolutely no way. Now I have reverted back to POS Lite and this thing now is totally inadequate for my business they basically ripped all the features out of POS Classic and put it into POS Pro just so you have to pay for it now. Exchange button GONE,
Save the cart GONE. Staff Permissions GONE.
Sorry Shopify you screwed up a very good product just to make more revenue out of small businesses. Unless you revert back I will be serching for a new POS system ASAP.

Very disappointing that Shopify would release this update before working out the major flaws in this system. We are in our busiest time of year (when we also have temporary employees working) and we have spent hours trying to figure out our own way of getting around the issues as our phone calls to customer service have revealed that it will probably be a while before most of the issues are fixed. It is EMBARRASSING in front of customers when we cannot even issue a return or it credits them back inadvertantly and we have to ask them to pay again. Not to mention that when you print a "gift receipt"- a whole list of everything the person purchased prints onto the receipt. Who wants someone to know what all they purchased or if they are giving 15 people the same gift. How special does that feel? Very BASIC procedures are no longer possible. You cannot start a return unless you find the original order in the system- which doesn't work when someone is bringing back a gift. This new PRO POS is eating away at our productivity. We have had more calls into the support line in the last 2 weeks than the whole time we have used shopify. The home screen is nothing like the previous version where you could "see" your store and you basically do not have a menu driven system. Very poor decision on Shopify's part to launch this prematurely. We are disappointed as shopify charges alot of money for subscriptions, fees, and credit card processing.

Terrible system for retail. While Shopify has an excellent ecommerce platform their POS is lacking many basic features, is very limited as to what can integrate and the hardware is simply junk. Their card readers never stay connected, they never have hardware in stock so be sure to buy 2 of everything when they do have it or you will be forced to do manual card entry at an inflated fee as well as adding time to every card transaction. The worst part is they do not seem to care to make any real updates. Every forced update they send just causes more bugs and more issues. We are currently looking for a new system due to their lack of performance.

This may be the only POS on the market without a function to "leave a TIP" for the employee ringing up the order. While we do sell online retail, we offer barbering services, sharpening, etc.. in our brick and mortar store and are unable to let customers leave a tip on their credit card on this POS, and with more and more people not carrying cash, it looks like we may need to switch POS systems before our staff keeps getting upset that they are losing tips. Other than that, it is a smooth POS integration system, but the lack caring enough to add a simple function is why this POS is not ideal for anyone selling anything other than products. If you run a service, beverage, or food company then you definitely need to shop elsewhere for a POS.

muy bien pero la version pro esta demasiado costosa, deberia ser mas accesible

It's very easy to learn and there are lots of video tutorials that really help. Plus so many people use it that it's easy to find someone that can help.

It has worked well with in-person events. I love that it automatically updates the inventory count as transactions are taking place.

Fácil de usar y el perfecto complemento para mi tienda Shopify online. Gestiona muy bien los stocks y es bastante completa en su versión gratuita . Hecho en falta poder cambiar el número de caja registradora manualmente ( la app lo hace por ti , en función del dispositivo en el que accedas a Shopify POS ) , ya que algunas veces teb¡nemos que atender 2 personas con dispositivos diferentes , pero la caja es la misma.

its generally easy to use. I just wish it broke out sales tax when giving reports