Point of Sale

Flexible, reliable. Not a fan of new card reader however.

App does work well and is pretty simple to setup. However, you are limited to using expensive equipment and are limited on what should be some basic included features (instore pickup, calculated shipping, returns/exchanges, custom receipts ) unless you want to pay the ridiculous $89 a month. If you are a small business or start up then this may be hard to justify. These features should be standard in my opinion. You already pay a monthly fee for this with your website.
Is it a good app? YES
But as shopify does with the websites, you have to pay more to get basic standard features that should be included.

Pretty much useless. If you are a serious retailer this will not do. Can work for a trade show or two. It does not do any communicating with payment methods, so it is basically the equivalent of using a clipboard to record sales. Only with those you can do exchanges.

I have used the new POS app and have to say it isn't as intuitive as the last version which I loved. The product images are really muted and the card payment choice is confusing at first

Not keeping inventory from POS to Shopify Online
Refund to gift card on Shopify Online. Only allows to refund to original payment.

Since the second to last update earlier this week, POS App no longer functions properly with PopM Till. Transaction is completed, the cash drawer won't open automatically (as it should for cash) and receipt won't print until I close the app and restart it, for both actions. Please fix this.

The app itself is ok as long as you stick to the recommended hardware, or it just won't work! (Basically stick to American based Apple products).
My issue is the features it allows in the free version are lacking, that, in retail certain abilities are considered standard. For example the ability to make an exchange on a sale and the use of existing discount codes from the website end (i can tick the box but unless I use pro it doesn't feed it through).
I don't want to pay an extra £80 just for this option, so I have to the calculations manually and adjust stock manually. I don't need multiple outlets or more than 5 staff I can barely afford myself!
I understand the software is different than the e-commerce software, so billing is separate, but someone really needs to look at the needs vs extras because what I need vs what I want are two very different options. Maybe allow a system of choose what you want and charge accordingly... better yet, just allow me to do exchanges and use discount codes on the POS.

7/21 update - Shopify team reached out and worked with me to resolve some of my issues. The new version is looking promising. Crashes have reduced and returns issue is resolved. Going from one star to three. There are still issues but step in right direction.

June 2020 - I moved my client to Shopify POS thinking it would work out. Finding major issues and challenges.. Challenges - same as lot of folks listed here.. very little control and not able to manage staff at all. Issues - Major bugs like for example 1. on new SHOPIFY app if agent returns/refunds, there is no tracking and it opens doors for major scams.. 2. Hangs very frequently. 3. Order showing completely different Totals and balance on Shopify main app vs. Shopify POS (happened once for now but happened for a customer who is attorney). NO WAY to get in touch with real support folks, the regular support people are promptly available but are kept to handle the client and calm them down and keep saying they would open the ticket but little moves after that.

Generally its a nice implementation of POS and easy to use. A little buggy with the BT connections to barcode reader dropping almost daily. Still missing some major features compared to Square (where I migrated from). My biggest gripes are the lack of options for barcode readers and the card terminal in Australia is a toy - more like a calculator. My customers find the screen on the card reader hard to see, there is a lack of audio beep on payment, charger cable comes out side (ugly) and no cradle for security. Still has a long way to go...! If Shopify provided better options for the card reader and barcode readers that don't cost $600 it would be a 5 star

*This app had an update which fixed several of my major issues with it, so I've revived this review*

This is a solid and much needed addition to the Shopify platform. Its very usable, it requires almost no training to figure it out, is easily integrated into the store. I think the layout could have a few tweaks to make it more seamless (refreshing the selected collection when you start a new order and perhaps making it easier to select collections for example) but overall its pretty fast to use, and wont cause much of a headache.

There are a few reasons why I haven't given this a higher rating, firstly is that its expensive. We already pay a premium price for backend hosting of our store, really this is a $49 a month fee simply to process offline transactions. Really its a premium price for a basic product.

The app has some limitations, reports on the app are non existent, other than a sales tally. That means you have no way of knowing how many of a particular product has been sold, how much you've made each hour, how much from different collections you've sold. Theres a lot of useful information that you should have access to on the fly, but you don't unless you use the computer interface.

The use of printers/ scanners and till drawers is limited to only very specific models. This no doubt makes the installation of the physical POS assets easy and very reliable, however unless you live in North America the receipt printers and till drawers aren't really readily available, so you have to buy a more expensive version off eBay, which is disappointing. Even the inclusion of AirPrint would be very welcome.

The ability to see product descriptions in the app would also be useful, often if you sell a large amount of products, someone might have a questions which you cant readily answer, but having that information available to you would be very useful.

Ultimately its very useful. It is a real timesaver when it comes to updating quantities manually which is really its most redeeming feature. I don't think its quite equal to the $600 a year price you have to pay, its not really a complete system yet, but I suspect it might be after a few big updates.