Point of Sale

Is it possible to rate this app lower than a one? My card reader arrived 36 hours ago. I attempted to use the card reader for an event. It did not function. Contacted tech support. The app and the reader continued to fail to process credit card transactions. Contacted tech support the same day, transferred to 3 different individuals. Requested a return and refund. They said that they will INVESTIGATE. This is contrary to what is posted on their website. They indicate a product can be returned within 30 DAYS. I REQUESTED A RETURN WITHIN 36 HOURS (after 3 tech support calls) AND THEY HAVE REFUSED THIS REQUEST. The service which accompanies this product is POOR and substandard. If you are a business, SAVE YOURSELF THE EMBARRSAMENT and DO NOT INSTALL THIS APP or the purchase the hardware. I actually had to DECLINE PAYMENT because the app and the hardware failed! Don't do it. I lost income, seek an alternative.

I agree with Vape Dojo, this is an awesome app. Sadly we can not use it... Please update it asap :)

8/23 Update: Still rating 2 stars due to the amount of development needed. We are functioning, but I would not use this POS if it were not for the website and gift registry ap we use. Staff permissions still needs a significant overhaul. I am happy to say that the receipts have improved. Still no customization option for me as the user, but the developers have removed the "double name" issue. Our largest issue after two months of use though is the return/exchange issue. We still have a separate "old" register to process returns as shopify does not offer a "real world" brick and motar solution for returns/exchanges. The ap needs a manager override return options that allows a "custom return." Inventory can be adjusted after the fact, but it is just not realistic to hunt for a previous order or an order that was processed prior to using shopify. The return option offered may work for brand new businesses who are starting fresh with e-commerce, but it is not functional for established brick and motar expanding to ecommerce. Looking forward to a solution on this major oversight.

June 2020: The POS app has A LOT of room for development such as staff permissions. I should be able to limit who can process a return/refund/exchange or limit the type of discount a staff member can provide. But the top of the list is the physical receipts. I need better customization options. Customers are confused by the way taxes are broken out. My logo which include my store name is top of the receipt to be followed by the same store name that I can't remove is weird. And the receipts are two miles long because I can't edit the font size in the header or footer where I need to list my store's return policy.

I want to remove shopify POS. I clicked around as it said there was a free plan available. Then I filled in a form, and voila, I got a message it cost me 89 USD per month. Now I am trying to find out how to turn it off. This is a very annoying experience. My intention was just to create orders for some visiting friends without the hassle of filling all the shipping addresses.

We have 2 stores. This app doesn't support multiple stores. THe Shopify help suggestion is to (no kidding) buy a second iPad, even if using PRO at $90 a month. Typical Shopify - very basic functionality. Worse, their tech people don't know this simple answer.

I've really enjoyed using this app to run the in person portion of my business. Nice to keep track of inventory across my online store and in person stuff, and really loving the redesign.

Honestly the best decision I ever made for my business was move to Shopify POS. We were using Lightspeed before and it was so clunky, not to mention we couldn't do gift cards online and in store, we couldn't unify loyalty or inventory! There are some improvements Shopify can still make, but overall such a good move for myself and the team.

Hello there! Very excited about this product, but have not purchased yet for only one reason - I do need it to integrate with Square. hope that integration is coming - I am 200% onboard. I use Square for trade show on an ipad, and then have to manage and update inventory manually. Needless to say, if the payment was all in one, this would be magic. I am in Canada, so I am unable to switch to your supplier.

It seems great and may work for my mobile sales. The issue I have is that Stripe takes a week to deposit funds into the account. I would of like to see Square used as they deposit funds within 24 hrs or on the next business day. For a small business that is mobile a week is just too long to get paid.

This app has a lot of potential. But if Shopify truly wants to go global, then you need to allow any payment gateway of the customer's choice to be used. I understand that Shopify wants to get into the transaction fees of the CC processing, but hey you are already getting another $49 a month per store location for this app! Besides, Shopify payments are not available typically outside the USA/Canada. This app has great shopping cart views making it perfect for customer interaction as well. In fact, in future updates I might suggest a locked customer view which would turn an iPad into a mobile kiosk where customers could search for product deals on sale and other combined discounts that might be running in the shopify store.