Ponto de venda

I regret having to leave a negative review for Shopify POS. Our experience has been terrible. We needed a system to consolidate our inventory in one place, and despite the bad reviews, we decided to give it a try anyway. Unfortunately, the negative reviews were right. It's disappointing to see a big company like Shopify unable to fix their POS issues. We've lost numerous sales because their hardware wasn't working properly. Now, the system is completely dead, and according to their support, we have to wait 48 hours for a resolution. TERRIBLE.

There's an issue with the printer on the app, it stops working several times a day, letting my customers waiting for so long without the printed receipt. Cannot know when it work when it stops, I paid for the Shopify Pro, such a scam. If this issue is not solved, I must quit this app and go back to my old system Lightspeed. Many people have the same issue that has been raised from last year but not solved yet.
https://community.shopify.com/c/retail-and-point-of-sale/epson-tm-m30ii-bluetooth-printer-very-slow-to-print-a-receipt/m-p/1889791

I have been using the free version for 2 years. Although it wasn't perfect, it did the job. The last couple of months have been terrible, but even worse, the last week or so. Completely unusable. So slow. The time it take to do a product search is way too long and the lagging is terrible. I can honestly say, it is not fit for purpose. Customers are waiting too long. The extra steps to add something to the cart and no more 'save cart' is very disappointing. I would not recommend this app to anyone in it's current state. Side note - When using an IPAD, if you connect a barcode scanner via bluetooth, the keyboard disappears. If you have variables, you still have to go into the product and select it, but you cannot because there is no keyboard.

We do not recommend this app.
Recent changes to the app were not implemented with us (shop owners) in mind. It was cumbersome and didn’t work correctly leaving our customers sitting at the counter…waiting…while we tried to ‘correct’ or re-enter their order! It seems the developers are not familiar with how shop owners utilized this app and install upgrades without warning, that do not work correctly and create bad data. Support for this app is sub-standard. It took about 6 weeks for a resolution to one of the issues and then created another. We have been using it for years and it had been pretty good.
Currently it barely deserves a one-star.

We use Shopify for Emack & Bolio's and Mr Simms. Please see our other reviews regarding the frustrations we have faced over Christmas, our busiest period of the year.

The other 1 to 3 star reviews sum up Shopify POS. It is a poorly thought out platform, lacking in many basic features, but works ok for us when it works.

Shopify sells you this app with certain features, then at a whim, and with no notice to the users, takes away those features and functions. It is routinely changed (with no notice) so that you end up with multiple errors at the check out and constantly have to re-train staff, and re-work all your processes.

As an example, the save cart feature (which they still advertise as available) is gone. The 'improvement' is clunky, hard to use, and full of bugs. They removed the one button to search for a client in your system to assign to a sale. They introduced a bug where the cursor jumps in the middle of you typing. They changed the only good thing they had (their search engine) so now it tries to auto correct your spelling, for names!

This is just the most recent in a long line of frustrating choices by the devs at Shopify. Their careers page actually shows you they *encourage* their staff to change fast and create chaos. It's literally their value set and culture - to make sure that there is no stable system for users. We actively search for other pos systems routinely, and will continue to search until we find something that is better or Shopify finally listens to its user base and corrects this poorly designed system. We feel trapped and lied to. Go read the user forums before you decide to use this system.

Limited functionality, features that are available on the website are not available on the POS app (payment methods for example), and the app crashes constantly.

We have to delete and redownload the app roughly once a week. I'm told this is due to potentially losing our internet connection, but this seems like something that their software should be able to record. However, as with many other problems we experience, we're told the issues are the way we're using their software and not a failing in their code.

I advise against getting invested in Shopify POS.

==Update==

Please avoid Shopify for their POS at all costs. The app has not been working for a significant percentage of customers for 10 days (according to Shopify themselves), and will take at least another 5 business days to fix. Today is 24 December. Christmas is tomorrow. It is haemorrhaging our business.

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We have learnt to work around Shopify's many limitations and constraints. Please see our review for Mr Simms Wanchai and Emack & Bolio's below.

If you read the older reviews, many features have been suggested for years now, and so I don't think Shopify are treating their POS platform as a priority for development.

What is unacceptable is for the POS to breakdown the week before Christmas, when our sales are at their peak. Our customers get frustrated, and it is losing us sales every minute the system is down. When we launch the app, it crashes, so we cannot upload the crash report. I have been told not to delete the app and reinstall, so we are still waiting for a fix.

Meanwhile we are losing sales. Thanks Shopify.

We have 2 POS terminals in the shop, and both are not reliable. The app frequently (once an hour) crashes, meaning we have to rescan all the customer's items when there is a queue to checkout. Shopify POS is not for heavy usage.

Shopify technical support have informed me that the POS is not working for a small number of customers, but won't give any timeframe for the situation to be fixed.

What is really frustrating is the number of gurus you get passed to, so you end up repeating yourself 10+ times literally. To be fair, the gurus are friendly and try to help, but don't deliver on their promises and don't update you without you chasing up.

I don't want to get started about the integration issues we have had with other inventory management systems and Xero. Shopify does not calculate COGS. If you are a retailer, you will understand this frustration so no more needs to be said.

When Shopify POS works, it is a mediocre POS at best. The problem is it is unreliable, and will crash usually when your shop gets busy leaving customers frustrated.

As many other reviewers have said, it lacks many basic retailing features.

For example, when we opened a second shop, we had to open a new account and import all the products in again. Do Shopify expect their users to not grow their businesses? That's why we have two separate Shopify accounts, so when we issue a gift voucher in one shop say, our customers cannot redeem at the other shop. Neither can they do exchanges. The list goes on.

However our issue for this shop account is with data integrity. We have experienced situations where receipts are printed with sales that do not add up to the total. This creates a lot of daily reconciling work for us, and confusion for customers.

We have sent photos to Shopify showing negative amounts on receipts (e.g. according to Shopify we are giving money and product away!). Support are friendly to be fair, and well trained to sound helpful, but as yet we have no solution.

Like the reviewer below, when you cannot trust the data, you may as well go back to pen and paper.

The app also tends to crash very often, especially when there are over 200 transactions a day during this busy Christmas season, leaving customers waiting for their orders to be scanned again.

This is probably not even made by any retailers, first of all, you cant make an exchange - and if you want to refund something it takes ages! The pos isn't ready to action yet, you should also have a look at the way you are printing barcodes/labels - i'm using a Star TSP700II Thermal Receipt/ Label Printer - works perfectly - please use all your development resources on your POS and make it work like a pro, theres a huge gap in the market !

So shopify please have a look at the danish based POS "Wallmob" - they know whats up, then make Shopify pos like that, you could save me thousands a year!