Point of Sale

I'm disappointed we're having to switch over to a paid POS system just to retain the existing functionality offered with the previous App. It wouldn't be so bad if we were getting more value out of it but, none of the features they've introduced are particularly useful in a retail setting. I would happily trade in the ability to customize my home screen for the ability to process refunds in a practical manner. I hesitate to say but, it even appears that we will be losing value from the time it's going to take to parse out all of the nuanced differences and retrain my staff. Navigation in general is not intuitive for users of the previous app. The verbiage has for the most part completely changed and is not in-line with the standards set by other POS systems. The cashout is confusing. All in all, it seems like a product designed by software engineers for software engineers and not retail salespeople. If you are in a situation where you do not need to rely on the Shopify POS for inventory management I would not recommend it. As of 10/17/2020 - Back with more observations... The product search is indexed is completely differently from the previous POS and the shopify online store App. For example: Searching for a popular product we sell called "Delice" now pulls up search results for every single item on our online store with the word "delicate" in the description. For most use cases this sort of thing is probably pretty edge but we have hundreds of SKUs and delicate is a pretty common adjective in the wine/fine food industry. There is also a relatively significant delay in applying tax to the total cost of sales which is leading to a lot of cash out errors during peak periods. Also note none of your configuration from the previous version of the app (such as payment method settings) will carry over. Between the new monthly cost and the time I'm spending retraining/figuring out how to make this version of the POS function at the same level of efficiency as the previous one I'm definitely losing money. Downgrading my review to 1 star. Will be switching as soon as I figure out how to manage my inventory without it.

there is no tip support for POS app.:(

Without the tipping feature, and having waited for year as a POS subscriber, we are now looking actively to migrate to another provider.

We are an omni channel, multi-store chain B&M+ online. Lied to by Shopify. Their platform has grave feature gaps, not suitable for any merchant beyond a home biz. For example, the product fields have weight, but not dimensions. So they claim that we can connect our UPS discounts but that's not true since you need package dims, eh? Also, the COGS of any given product DOES NOT update when receiving new inventory at a higher/lower cost. One simply re-calculates the new weighted COGS for each product shipment in excel and types that in, ugh. Also their PLUS, at $2000/month, does not allow the POS to talk to the eCommerce. So any price or quantity changes would have to be re-keyed for their pro package, total falsehood that their platforms are integrated.

Really not designed well, can't use Laptop/PC (which runs Shopify!), scanning items takes too long, with too many 'select' steps, just want to barcode scan and move quickly to get customers through in-store checkout process.

Buggy connectivity to Wisepad3 card reader. Merchant fees are higher than using a standalone EFTPOS machine (even after Shopify surcharge).

Only reason still have this app is it is a stitch-up for some Stocky app functionality :(

You get to pay an extra $92 for the admin panel that includes an overpriced website hosting you just might never ever need. Then it uses only very few options of printers which are really scare in locations and outside US and Europe and unnecessarily expensive. An Epson printer costs about $287(excluding shipping fees).

Overall, the coating isn’t friendly or logical at all. Had to drop it. Will not recommend.

Ich habe diese Point of SALE Shopify App in Zusammenhang mit Plentymarkets benutzt nun habe ich ein Riesen Problem dass wir nämlich keine Artikel bestellt und Aufträge in das Plentymarkets ERP System geschrieben. Ich hoffe es gibt bald eine Lösung. Somit ist die Kasse für uns leider unbrauchbar. Schade

All it does is give me an error message while trying to import my products. Called tech support. Was on the phone with for an hour and they were unable to help. This has been a complete waste of my time. I would give zero stars if it was an option.

BRAND NEW IPAD PRO AND SHOPIFY POS APP STILL WONT WORK! WHAT IS THE POINT OF HAVING A SEPARATE CHANNEL FOR ONLINE SALES< AND ANOTHER CHANNEL FOR POINT OF SALE IF THE POS APP STILL TRIES TO IMPORT YOUR ONLINE ITEMS!?!?!??! THIS MEANS YOUR ONLINE STORE IS ALSO LIMITED TO 5,000 PRODUCTS EVEN IF YOU MARK THEM UNAVAILABLE IN POS CHANNEL!?!?!?!

The card reader is always asleep. Trying to wake it up by pressing the power button once according to the onscreen message doesnt work. I have to go back or close the app, open it and login into the app again, or check the connection to wifi. Its just so inconsistent. Im thinking of just dropping this POS and move onto Square or Keeping it all on Venmo business and Zelle. You would think Shopify would have this fixed by now since this has been the biggest complaint from all POS users here.