Point of Sale

Without the tipping feature, and having waited for year as a POS subscriber, we are now looking actively to migrate to another provider.

We are an omni channel, multi-store chain B&M+ online. Lied to by Shopify. Their platform has grave feature gaps, not suitable for any merchant beyond a home biz. For example, the product fields have weight, but not dimensions. So they claim that we can connect our UPS discounts but that's not true since you need package dims, eh? Also, the COGS of any given product DOES NOT update when receiving new inventory at a higher/lower cost. One simply re-calculates the new weighted COGS for each product shipment in excel and types that in, ugh. Also their PLUS, at $2000/month, does not allow the POS to talk to the eCommerce. So any price or quantity changes would have to be re-keyed for their pro package, total falsehood that their platforms are integrated.

New update is terrible. Unable to search collections, confusing layout and massively over priced. Shopify please fix!
Looking for alternative.

Expensive, and doesn't let you to add customize fields on the receipt. Vend POS is cheaper and lets you print anything that you want on the POS receipt. Shopify is getting left behind. Doesn't have a proper Customer Display as well.

Incredibly disappointed with the new shopify POS system, it has made our lives so much harder. I recently emailed shopify with a list of around 10 things which are worse in the new app, and am yet to hear back. The worst of which is that the new system just doesn't work as quickly as we do, searching for products takes about a second each time for them to pop up whereas before it was immediate. The search function seems much less intelligent now, frequently the product we are searching for is at the bottom of the search list. Layout is also much less efficient. Also very unhappy the tab service is no longer included as part of the POS and we have to pay and extra £70 a month for this. Incredibly frustrating and hoping shopify can fix the major flaws in the new system so we don't have to search for a new provider.

we were on the Shopify Plus subscription for a year and cancelled. Shopify Plus comes with the feature of Shopify POS Pro and we did not have this feature prior to being on Shopify Plus. A few months after being cancelled from Shopify Plus, Shopify just decided to activate Shopify POS Pro on three of our stores with NO authorization. I'm trying to run my business not take hours of my time to have you reverse a feature you place on my three stores without our authorization.

Usd $89 for this? We are small businesses, You Big. We pay you monthly usd $ 79 and usd $ 200-500, per transactions (done by computer and bots). Could It be an plus for your costumers? Big companies are bigger when they add worth to their clients. 1- This POS is not working with any Bluetooth printer, Shopify say that You must have to buy to them the printer, 2021 it isnot logical.
2- This POS does not work on Computers.
3- This POS is not customize , taxes are the same that online store. No available to change (taxes online and taxes POS).
4- Stocky is not work in free plan.
5- The idea pos and online as one, is a lie. We must pay online and pay POS too.
6- This POS does not work with all barcode reader. Only few businesses companies.

I'm pretty disappointed with Shopify POS since the so called Pos upgrade. In a nutshell I have found nothing to improve my experience with the upgrades. On top of that i'm now paying $90.00 Month more for what I had before. Costs have more than doubled people. I'm feeling shafted by Shopify. Also the live view is a waste of time. I told i have "Live Visitors" but when you click on the map it's impossible to find such a visitor, if there ever was one.
I used to love This platform once. Now I'm actively looking for a better option

It doesn't work with customized products, neither with 99% of the apps of Shopify... So much to improve in this POs to be aligned with website services.
Not recommended at all for restaurant businesses with variety of products and customisable dishes.

Terrible experience trying to migrate my existing QB data. Don't listen to the sales people that will tell you how simple and automated the process will be. Two months later I'm doing it all myself the hard way. The hardware is all Apple so be ready to replace everything if currently a PC user. It's just like the regular Shopify platform in that several basic and obvious features are lacking and might only be overcome with another app. Want to save a customer cart in POS and later open it to complete the sale on a different pos device? There's an app for that.
1st Update: I am a pro subscriber and know I can save the cart on one POS device, but it's not possible to reopen that cart on a DIFFERENT POS device.
2nd Update 8/21/2024 Shopify POS still sucks. During POS transactions we are creating customers and they are immediately dropped from the sale. I try to add them back to the transaction, but it can't find them. We try creating them again, but get the error message that the email already exists. So the customer exists but can't be found when wanting to add them to the sale??? Shopify support says this is a known issue and to just create the customer first. Previous support gaslit me into thinking this was some unique issue and wanted me to provide VIDEO of it randomly happening. It's not the first time support has run me in circles only to find out that it's actually a known issue.