Point of Sale

The app is a bad, forced update after forced update, and all that seems to change is making our ipads unsupported. even worse if you pay shopify more money for their tap and chip reader. They may as well go back to a wired connection to the ipad because they don't seem to know how to use bluetooth technology. Having to restart the app every time the devices sleep isn't an acceptable solution. They've opened up their business to third party apps for everything else they may as well just let third party hardware/software handle this part as well.

The update to the new re-tooled version was a straight up cash grab. The old version allowed you do everything you needed to sell in-store and online. It was a great tool to let the little guy compete. Shopify was doing it right and offering good value for the cost. Public company greed eventually took over and now they overcharge (to the tune of >$1000 year) just to have basic functionality like doing a simple exchange in your physical store. The lite version isn't usable if you can't do something as simple as swap out a size, etc.

I rarely like leaving reviews, but I fear that shopify would need to see these in order to understand how HORRIBLE of an app this is. Why scrap the old version when its 50x better then this one?? At worst just copy square! The workflow here on the app takes longer to checkout. The collections are showing items that are listed or unchecked as POS! Who designed this software? What questions got asked? This has to be the most wasted use of development ever! I love shopify but this has made me order Square POS and will need to explore if there website business can truly fill in gap of functions I so truly love about shopify. But my staff hates the POS version, to even charge is comedy at its best. I think we should be paid for the extra minute or two its going to take to check a customer out. SHOPIFY DO BETTER QUICKLY.. nothing wrong with saying this version of our POS is not what our customers want and hear you.. humbly.

Malheureusement la version gratuite est très maigre. Pourtant elle est partie intégrante de l'abonnement (pas gratuit du tout )

The old app was so much better, as a store we find it extremely disappointing that Shopify opted to take away the basic retail features from their free app and turn it into an extremely expensive add on. We are now unable to process basic return/exchange transactions in-store without paying for POS Pro which is more than our Shopify plan costs!! Why are we forced to double our plans for basic POS features .. in the middle of the pandemic no less when brick and mortar retailers are struggling the most. As well, there is no middle ground POS plan like the rest of the shopify plans, POS Lite offers next to nothing and leaves us without much choice. I wouldn't recommend anyone signs up for shopify if they want any sort of POS functions. Fix it!

i am using the app , i like it but it needs more improvement like applying multiple discount at once or at least combine discount with other apps . also needs a note app for employee duties .also need tracking each employee sales for collection

We have used the classic version for several years, it's OK because it was included in the package we use, but does lack features you consider fairly standard in POS, such as better customer account tracking, recalculating transactions after returns, exchanges. The new version promises a lot of things that are of no real benefit to physical retail, doesn't address any of the missing functionality, is VERY VERY glitchy, and is now going to cost more. Simple tasks such as scanning products into the sale are now operations that take 3,4 or 5 different procedures!! The main reason for continuing with it is the syncing of inventory between multiple sales channels and 1 set of stock, but have even had a glitch with the POS finding a product that was in the system! Also the ability to print Tax Invoices in Australia is important for some customers, we have found an app to easily do this, but to our dismay (and the developers) it isn't working completely as it should with the POS, even though it is meant to!

Could not be less happy with the new Shopify POS Pro. Paying an additional $89 a month for features that have been available to us for years is ridiculous. The dark theme is terrible with no option to change the colour, products load slowly and in line rather than in a grid, again slower to find what you're after, we preferred icons for payments methods as it was quicker and easier rather than reading down a list, taking partial payments is not intuitive, rather than a simple button on your first payment method. Not worth the money at all. We will be seeking a new POS from another supplier shortly.

In the 6 months we have used it
It's been fraught with problem s
At one stage it failed to recognize
All the barcodes in excess of 500 which all had to be replaced
Time and time again it won't recognize the barcodes and or you can't search
For the item
The latest glitch fails to show all the sizes in pos when when they are available online? Which rather defeats
the purpose
It should at least be free until it works
Properly

I really wish this could be a 5-star review. After decades with our prior in-store POS, we made the switch to Shopify POS so our online store and our in-store systems were on the same platform. While Shopify works great online, Shopify POS is nowhere near ready for prime time for a business like ours (small retailer, thousands of SKUs, many product variants, owners who are analytical about inventory). Issues include but are not limited to -
- POS Bluetooth hardware that constantly disconnects - Practically unusable barcode apps. Needed two apps: one for printing from purchase orders and one to print individual labels when needed. The labels look different and the apps were exceedingly difficult to set up and use. - the inventory app, Stocky, only holds inventory data for 90 days. This means you must perpetually pull data into Excel via this app called Matrixify and then run all your analytics for YOY purchase decisions in Excel. What a pain. - Shopify POS support is absolutely inadequate. Extremely hard to get a tech on the phone, and their responses are often emails that just include links to pages in Shopify Help. They cannot log onto your POS and assist with troubleshooting or quickly resolve issues in an emergency. I could go on, but I think you get the point. We entered into working with Shopify POS with our eyes open and a lot of consideration. Ultimately, we invested several thousand dollars in hardware and hundreds of person-hours in data preparation to make this change. In the end, we pulled the plug and returned to our prior POS provider. We simply could not put our business at risk during the holiday season with Shopify POS. It's just not an integrated platform and it's not well supported.