Point of Sale

I regret having to leave a negative review for Shopify POS. Our experience has been terrible. We needed a system to consolidate our inventory in one place, and despite the bad reviews, we decided to give it a try anyway. Unfortunately, the negative reviews were right. It's disappointing to see a big company like Shopify unable to fix their POS issues. We've lost numerous sales because their hardware wasn't working properly. Now, the system is completely dead, and according to their support, we have to wait 48 hours for a resolution. TERRIBLE.

We do not recommend this app.
Recent changes to the app were not implemented with us (shop owners) in mind. It was cumbersome and didn’t work correctly leaving our customers sitting at the counter…waiting…while we tried to ‘correct’ or re-enter their order! It seems the developers are not familiar with how shop owners utilized this app and install upgrades without warning, that do not work correctly and create bad data. Support for this app is sub-standard. It took about 6 weeks for a resolution to one of the issues and then created another. We have been using it for years and it had been pretty good.
Currently it barely deserves a one-star.

I have been using the free version for 2 years. Although it wasn't perfect, it did the job. The last couple of months have been terrible, but even worse, the last week or so. Completely unusable. So slow. The time it take to do a product search is way too long and the lagging is terrible. I can honestly say, it is not fit for purpose. Customers are waiting too long. The extra steps to add something to the cart and no more 'save cart' is very disappointing. I would not recommend this app to anyone in it's current state. Side note - When using an IPAD, if you connect a barcode scanner via bluetooth, the keyboard disappears. If you have variables, you still have to go into the product and select it, but you cannot because there is no keyboard.

Almost exactly what we need... unfortunately, it does not allow sales in two currencies, whereas the store accept two currencies for the payment,

IRIS

Shopify sells you this app with certain features, then at a whim, and with no notice to the users, takes away those features and functions. It is routinely changed (with no notice) so that you end up with multiple errors at the check out and constantly have to re-train staff, and re-work all your processes.

As an example, the save cart feature (which they still advertise as available) is gone. The 'improvement' is clunky, hard to use, and full of bugs. They removed the one button to search for a client in your system to assign to a sale. They introduced a bug where the cursor jumps in the middle of you typing. They changed the only good thing they had (their search engine) so now it tries to auto correct your spelling, for names!

This is just the most recent in a long line of frustrating choices by the devs at Shopify. Their careers page actually shows you they *encourage* their staff to change fast and create chaos. It's literally their value set and culture - to make sure that there is no stable system for users. We actively search for other pos systems routinely, and will continue to search until we find something that is better or Shopify finally listens to its user base and corrects this poorly designed system. We feel trapped and lied to. Go read the user forums before you decide to use this system.

There's an issue with the printer on the app, it stops working several times a day, letting my customers waiting for so long without the printed receipt. Cannot know when it work when it stops, I paid for the Shopify Pro, such a scam. If this issue is not solved, I must quit this app and go back to my old system Lightspeed. Many people have the same issue that has been raised from last year but not solved yet.
https://community.shopify.com/c/retail-and-point-of-sale/epson-tm-m30ii-bluetooth-printer-very-slow-to-print-a-receipt/m-p/1889791

This ap is not for Makers who travel out of their home tax area to do markets. There are other point of sale services that handle toggling taxes on and off in a more efficient and simple manner. While the thought of having synchronized inventory tallies between online and in person sales is appealing, this point of sale ap really doesn't manage the different sales tax collection requirements when you sell in person in a Province that is not your home Province. Glad I realized this before I subscribed to Pro.

Until recently, I would have given this app a 5 star rating. However, the arbitrary removal of the saved cart function to be replaced with draft orders (a different workflow) on the paid plan (US $89 a month) is a bit extreme for a small business.
Really they need to reintroduce the feature else will need to look at Square POS again.

This app has been an enormous help! It is super friendly to use and works smoothly.

Two main issues:
1. Constant updates mean sync between POS and the provided Wisepad 3 often fail, requiring customers to wait while it is performed.
2. There is no self-checkout option. All the features needed to make this work alongside an appropriately configured ipad already exist so I can't understand why this isn't an option, especially on POS Pro.