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We tried Shopify POS but we can't change the tax with custom products, we asked for a change but they said there is nothing they can do. they lost a customer for this reason hope they will fix this limitation in the future.
Hello Floratuin, thank you for taking the time to leave your feedback. We appreciate your feedback regarding your experience with changing the tax on custom items. Regarding the tax on custom products, we would be able to do a Price Override to a custom item in the cart to achieve the desired price. Alternatively, we can create the product and add a tax override to that product. At the moment, the POS app uses the location's zip code to calculate tax. In the meantime, I have put your feedback forward to our teams on customizing tax with custom products.
The app itself is ok as long as you stick to the recommended hardware, or it just won't work! (Basically stick to American based Apple products).
My issue is the features it allows in the free version are lacking, that, in retail certain abilities are considered standard. For example the ability to make an exchange on a sale and the use of existing discount codes from the website end (i can tick the box but unless I use pro it doesn't feed it through).
I don't want to pay an extra £80 just for this option, so I have to the calculations manually and adjust stock manually. I don't need multiple outlets or more than 5 staff I can barely afford myself!
I understand the software is different than the e-commerce software, so billing is separate, but someone really needs to look at the needs vs extras because what I need vs what I want are two very different options. Maybe allow a system of choose what you want and charge accordingly... better yet, just allow me to do exchanges and use discount codes on the POS.
RetroEsque, thank you for taking the time to leave your feedback. I'll let our Reviews Team here know about your review. They look into feedback from merchants and consider it for use on our platform. I also wanted to let you know, for the Lite plan you can still apply discount codes to the items in the cart. You can apply a discount to the whole cart or individual line items. Feel free to reach out to our Retail Support if you have more questions.
If you think you're going to get the same app for an Android as you would with an Apple iOS device, think again. The Android version is just a dumbed down/watered down version of the Shopify mobile app - reduced to just the checkout portion. In other words, you're not really getting a dedicated POS system.
This app is basically a rip-off. I switched my plan to lite, but it still charged me $89 per month.
Hello!
Thanks for taking the time to provide your feedback.
To advise, the Shopify Lite plan isn't available to new merchants. If you're a merchant currently on the Shopify Lite plan, and you decide to change your plan, then you can't revert back to the Shopify Lite plan. If you'd like our team to take a more detailed look at your billing, you can reach out via the Shopify Help Center here: https://shopify.link/vRnL. -Victoria, Shopify Support.
Poor POS app. Researching other options after just a few months. Not physical location friendly. Time consuming to enter orders and can't use a computer for POS.
Hello bijoujeweler, thank you for taking the time to leave your feedback. Please feel free to add any specific issues you have faced or reach out to our Support team and we can look into these with you. We truly appreciate your feedback as we further develop the POS app to be used by more merchants and meet the demands of the evolving retail world.
Almost exactly what we need... unfortunately, it does not allow sales in two currencies, whereas the store accept two currencies for the payment,
IRIS
Hi, there! Thanks so much for your feedback, I certainly understand how this feature would be beneficial for your store. I will share your experience with our developers for their consideration. - Greta, Shopify Support
We love how easy it is to use and find products with the search capability. As the store owner, I like the ability to see the daily sales analytics.
DO NOT UPGRADE. After upgrading to the "All New" POS it no longer functions correctly. Half of our inventory is not showing up, causing massive issues in store. Shopify have advised (in writing) that this is a known issue affecting multiple merchants. The new version looks cool and has some nice features, it just doesn't work, stick with the old version or look elsewhere
This works well for us! The only complaint we have is that it always defaults to credit and we have to back out to get to cash. Causes us to have to press 2 extra buttons on each and every sale. Not a big deal but when busy the time starts to add up. Would be great if there was just a cash or credit button.
IT SEEMS TO ME THAT ALL "PRO" FEATURES SHOULD BE FEATURED ON THE "BASIC" POS. AS MUCH AS I ENJOYED THE EASE OF EXCHANGES ON "PRO" I SWITCHED BACK TO "BASIC". I WILL NOT PAY $90 A MONTH FOR EXCHANGES. ANOTHER FEATURE THAT SHOULD BE IN "BASIC" IS PUTTING A TRANSACTION OF HOLD. I CAN GET TO THE ANALYTICS I NEED AT ANY TIME OFF THE SHOPIFY APP... I DON'T NEED MY EMPLOYEES TO HAVE ACCESS AT THE REGISTER. I LOVE SHOPIFY, BUT IT WAS I LITTLE BIT OF A LET DOWN THAT YOU GUYS TRIED TO CHARGE SO MUCH FOR THESE "UP GRADES" THAT SHOULD BE REGULAR FEATURES OF ANY "POS" SYSTEM. BEST -JIMMY