Point of Sale

Free app is great for merchants just starting out, you get what you need to start selling at in person events. I gave 2 stars because merchants should beware of using tap to pay on iphone. As seen on Shopify forums, many merchants have issues with tap to pay on iphone connectivity - it rarely works (it has only worked once or twice for me) forcing me to enter card payments manually. This was fine until I realized from another forum poster that Shopify payments charges higher fees for manual card entry even though it is a Shopify app issue that tap to pay is not working. So be sure to get a card reader so you can avoid this!

Generally its a nice implementation of POS and easy to use. A little buggy with the BT connections to barcode reader dropping almost daily. Still missing some major features compared to Square (where I migrated from). My biggest gripes are the lack of options for barcode readers and the card terminal in Australia is a toy - more like a calculator. My customers find the screen on the card reader hard to see, there is a lack of audio beep on payment, charger cable comes out side (ugly) and no cradle for security. Still has a long way to go...! If Shopify provided better options for the card reader and barcode readers that don't cost $600 it would be a 5 star

Updated Jan 19 2021:
Changing from 3 stars to 2. Chip reader keeps disconnecting after last update. Contact support, and they think that it's appropriate to remove and reinstall every few days. Totally unexceptable. Should have stuck with my PC based software and hardware. Older review: It's okay, but could be great. A little confusing for staff to understand. Returns are a nightmare. Cannot complete a return if you do not have the original receipt. When exchanging an item you cannot add more than 1 item to the exchange. For example. If someone returns 1 item and wants to buy 2, you would have to do an exchange with 1 item and do an new transaction for the 2nd. Why so complicated? Should be much easier than this.. Our 15 year old POS had more features and made more sense.

With shopify being so popular we can't understand how they even get some of the basics incorrect. The POS receipt is a mess for most part. Very limited customization options. Keeps printing city, county, state tax breakdowns all the time instead of a single tax line. Keeps printing credit card processing information at the bottom. Missing , city , state and zip code in address. Contacting support is of no use. Hardware that works on ipad, won;t work on android and if they work, the work differently and have different problems. Even simple things like option to have printed pos receipt customized like email receipt template customization is lacking.

Stuck with unused WisePad3 device.

I feel really stuck with the NO solution that Shopify offers me.... I bought this WisePad3 before a fair. I was waiting for a fair to take place and ordered beforehand and then I did not use it and it was a horror to find the info to send it back to. It was a complete quest to even find the return possibilities. The device is unused, not even opened. I hade to go through a long servive procedure before I got the email that I am stuck with this and they advice me to sell it on eBay. Can you believe it? I can not understand the non-flexibel attitude of this big company, working with small online retailers.

The card reader is always asleep. Trying to wake it up by pressing the power button once according to the onscreen message doesnt work. I have to go back or close the app, open it and login into the app again, or check the connection to wifi. Its just so inconsistent. Im thinking of just dropping this POS and move onto Square or Keeping it all on Venmo business and Zelle. You would think Shopify would have this fixed by now since this has been the biggest complaint from all POS users here.

The app definitely needs some layout and user interface work. The cart is not accessible from every screen which makes adding and removing items more difficult and require more steps than necessary. When you add an item to the cart, you can only add one item. If you need to change the quantity of any item you have to go back to the menu, go back to the cart then change the quantity. You should just be able to change the quantity before you add the item to the cart. The "Ship to customer" option is only available at the beginning of the sale which is incredibly inconvenient. When my customer decides half way through the sale they'd rather ship instead of carry the items with them. If anything the "Ship to customer" option should be a separate page or section before you check out the customer with a simple toggle switch that enables shipping or pick up. My last complaint is that the bluetooth does not reconnect to the card readers if you walk away from your paired reader. In order to get the readers to reconnect I had to either make the my phone or iPad to forget the device or completely restart my phone or iPad. I gave the app 2 stars because it did perform enough for me to make sales but the overall inconvenience of how the app is laid out made my sales in a fast paced environment more stressful as opposed to helpful. I really hope Shopify updates the app to be more user friendly and streamlined. I'm going to try and use it one more time before the end of the year, and if it's still PITA, I'll defiantly be switching to a different option.

BRAND NEW IPAD PRO AND SHOPIFY POS APP STILL WONT WORK! WHAT IS THE POINT OF HAVING A SEPARATE CHANNEL FOR ONLINE SALES< AND ANOTHER CHANNEL FOR POINT OF SALE IF THE POS APP STILL TRIES TO IMPORT YOUR ONLINE ITEMS!?!?!??! THIS MEANS YOUR ONLINE STORE IS ALSO LIMITED TO 5,000 PRODUCTS EVEN IF YOU MARK THEM UNAVAILABLE IN POS CHANNEL!?!?!?!

We have been trying to get this to work for over a week. Service/support for this product is a joke. This has been a HUGE waste of time for us.

I would never recommend shopify to anyone who likes to have good customer service and get their payments in a proper amount of time. We have had nothing but issues with the payments taking 8 days to go to bank, to the connector to quickbooks desktop connecting but putting all of the information in the wrong place. It has been a nightmare. We spend hours on the phone with the customer service people and then they tell that they will have a team email us. The communication is terrible and we have only had this system for less than a month.